Square Australia Avis 2 094

TrustScore 4.5 sur 5

4,5

Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 5 sur 5 étoiles

I love this system as a new business owner I have so much to look after where with easy to follow instructions I was able to set up and get going. I enjoy the reports function to see what my customers... Voir plus

Noté 5 sur 5 étoiles

We’ve been using Square for around a year now for our florist business and overall our experience has been good. The system is easy to use, reliable for day-to-day transactions, and works well for b... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Square was suggested to me by a colleague and i needed a point of sale system for on the spot transactions that would allow me to take payment from my iphone while visiting my clients. It’s a very sim... Voir plus

L'entreprise a répondu

Noté 4 sur 5 étoiles

This is the first time I’m setting up a POS platform for my hobby business from home. I had no IT skills at all. It was difficult in the beginning but customer service was very nice to help out. Over... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Fournisseur d'équipements Eftpos
  2. Services aux entreprises
  3. Service de paiement par carte de crédit
  4. Fournisseur de solution e-commerce
  5. Service de paiement

À propos de Square Australia

Écrit par l'entreprise

Solutions that scale with your ambitions.

Accept payments, get fast access to your cash, and open up new revenue streams on the software and hardware platform millions of businesses around the world trust.

Get started Talk with our team

Helping every type of business succeed.

From full-service restaurants to retailers and beauty salons, Square has custom-built solutions to help businesses sell anywhere easily, quickly and seamlessly.

Trusted by Aussie business owners like you.

‘As we’ve grown Square’s grown with us. Having a POS system and hardware that’s easy to use and the same across our stores.’

— Candy Berger

Co-owner, Lox In a Box, Sydney

‘From a behind-the-scenes standpoint, it’s really been a saviour in terms of how the stores are going. We know which products are working and not working in real-time.’

— Nathan Dalah

Co-owner, Fishbowl, Bondi Beach

‘Square has fundamentally helped my business because it improved my cash flow dramatically.‘

— Alex Kelly

Owner, Skinny’s Garage, Brisbane

‘From the beginning, three years ago, Square has made it super easy for me to take payments up until this day.’

— Amelia Jane Hextell

Owner, Milly The Space, Palm Beach

Optimise your operations.

Manage your multiple locations, sales channels and employees and your bottom line efficiently by streamlining your business operations all from one place.

Manage cash flow Manage your team Reach customers Advanced reporting

Create custom commerce experiences.

Build online, mobile and in-person business experiences that connect more customers and sellers with Square APIs.

Start selling today.

Create your free account in minutes and join the 4M+ businesses globally using Square.

Get started Talk with our team

Earn more than $250K in annual card sales?

Our sales team may be able to create a custom pricing package for your business.

We’ll work with you to find the best rate structure for your payment volume, average transaction size, and other business needs.

Talk with our team

Coordonnées de contact

4,5

Excellent

TrustScore 4.5 sur 5

2 k avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.

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Noté 5 sur 5 étoiles

I love this system

I love this system as a new business owner I have so much to look after where with easy to follow instructions I was able to set up and get going. I enjoy the reports function to see what my customers enjoy the most and how I can tweak different items on the menu to make more profitable. Thanks square for a great system. I will definitely recommend to others.

19 avril 2026
Avis spontané
Noté 3 sur 5 étoiles

Really handy just have problems with…

Really handy just have problems with connecting the reader to my phone often.

17 avril 2026
Logo de Square Australia

Réponse : Square Australia

Thank you for your feedback! We're glad you find the reader handy. Connectivity issues can usually be resolved with a few quick steps:

• Toggle Bluetooth off and on, and make sure the reader is within about 10 feet of your phone.
• Forget & re-pair the reader — go to your phone's Bluetooth settings, forget any Square Readers, then reconnect from the Square app under Settings → Hardware → Square Readers → Connect a Reader.
• Keep everything updated — make sure both the Square app and your phone's OS are on the latest versions.
• Charge the reader fully — a low battery can cause connection drops.
• Restart both devices if the issue persists — hold the reader button ~20 seconds to power it off, wait 10 seconds, then turn it back on.

If you're still having trouble, our full troubleshooting guide has step-by-step instructions: https://squareup.com/help/us/en/article/8299-troubleshoot-bluetooth-pairing-on-square-reader

Or feel free to get in touch with our support team via squ.re/contact to troubleshoot further.

Noté 4 sur 5 étoiles

Good basic POS platform

This is the first time I’m setting up a POS platform for my hobby business from home. I had no IT skills at all. It was difficult in the beginning but customer service was very nice to help out. Overall it’s a positive experience and I get to know the site better as I go. Being free is a big bonus for someone like me who wants to have a go and you didn’t want too much expenses.

15 avril 2026
Avis spontané
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Réponse : Square Australia

Thank you for leaving a review and sharing your thoughts! We are happy you were able to get everything set up and that you had a good experience with support. If you need any additional assistance, please feel free to reach out again. Also - welcome to Square!

Noté 5 sur 5 étoiles

Great service

Great service

14 avril 2026
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Réponse : Square Australia

Thanks so much for sharing your experience! We're glad to be part of your journey. Let us know if there's ever anything else we can support you with.

Noté 5 sur 5 étoiles

Easy to use and set up

Easy to use and set up. Includes the POS with eftpos processing. Cost effective when compared to our banking offers and no extra cost for the POS.

10 avril 2026
Avis spontané
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Réponse : Square Australia

We appreciate the great feedback Jane, thanks for the review!

Noté 5 sur 5 étoiles

Square was suggested to me by a…

Square was suggested to me by a colleague and i needed a point of sale system for on the spot transactions that would allow me to take payment from my iphone while visiting my clients. It’s a very simple to use platform that can be easily set up online generally within an hour or so. Very happy so far.

12 avril 2026
Avis spontané
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Réponse : Square Australia

Thanks for the review, we're happy to be able to help support your business!

Noté 1 sur 5 étoiles

We’ve been using Square for several…

We’ve been using Square for several years, processing significant volume — at one point exceeding $1 million annually. Despite this, we’ve never truly felt protected as a business.

A major issue we’ve faced repeatedly is with disputed transactions. Customers place orders through our system, pay online, and we prepare the food in good faith. Later, the same customers dispute the charge — often claiming their card was stolen — and the funds are taken back from us.

In these situations, even when we provide clear evidence that the order was received and fulfilled, we still end up bearing the loss. This is extremely frustrating. As a business, we should not be held responsible for fraudulent card use on the customer’s end.

Other platforms and payment providers offer far better protection for merchants in these cases. Unfortunately, our experience with Square has made us feel exposed and unsupported.

We are now moving to a different provider, and based on our experience, we would strongly recommend other businesses carefully consider their options before relying on Square.

13 avril 2026
Avis spontané
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Réponse : Square Australia

Thanks so much for taking the time to share this, and I’m really sorry for how painful these dispute experiences have been — especially given how long you’ve been processing with Square and the volume you’re doing. What you’re describing around preparing and fulfilling orders only to lose the funds later is incredibly frustrating and I completely understand why you’d feel unprotected and unsupported.

We absolutely don’t want you to feel exposed when it comes to fraud and chargebacks. I’ve shared this feedback with the appropriate teams so they can review your experience, and your account manager will also be reaching out directly to talk through what’s happened, answer questions about our dispute/fraud protections, and discuss any remaining options.

I appreciate you being so candid here, and I’m genuinely sorry that your time with Square has left you feeling this way.

Noté 5 sur 5 étoiles

Happy business owner

I find it easy to use square and happy with its service.

13 avril 2026
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Réponse : Square Australia

Thanks so much for your feedback! We’re glad to hear you’re finding Square easy to use and are happy with the service—that’s exactly what we aim for.

Appreciate you taking the time to share this!

Noté 5 sur 5 étoiles

Relievable system, room to improve customer support

We’ve been using Square for around a year now for our florist business and overall our experience has been good. The system is easy to use, reliable for day-to-day transactions, and works well for both in-store and busy periods.
The main area that could be improved is customer service, which can sometimes be slow or not as helpful as expected when issues arise.
That said, overall it’s a solid system and has worked well for our business

12 avril 2026
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Réponse : Square Australia

Thanks for sharing your experience—we really appreciate the thoughtful feedback.

We’re glad to hear Square has been working well for your florist business and supporting you through both everyday sales and busy periods. At the same time, we hear you on customer service, and we’re sorry it hasn’t always met your expectations when you’ve needed help.

Your feedback has been shared with our team as we continue working to improve support and make sure you get timely, helpful assistance when it matters most.

Thanks again for taking the time to share this!

Noté 5 sur 5 étoiles

Great

Great. Use it

10 avril 2026
Avis spontané
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Réponse : Square Australia

Thank you for the great review!

Noté 5 sur 5 étoiles

too easy for clubs

easy to set up, easy to use, no on going costs, and makes card payments available and easy, we are a small nonj for profit sporting club and Square has made the transition to include EFTPOS sooo easy.

8 avril 2026
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Réponse : Square Australia

Glad we're able to help your club take card payments! Thanks for the review!

Noté 4 sur 5 étoiles

The square helped us raise more money…

The square helped us raise more money for a charity organisation as people did not all carry cash and were willing to use the square.

4 avril 2026
Avis spontané
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Réponse : Square Australia

Thank you for the review, and we're very happy to hear our services were useful in helping your charity raise money with card payments!

Noté 4 sur 5 étoiles

The setting up of the account was easy…

The setting up of the account was easy it was only when one of our signatures on our bank account seemed to give square an issue it all came to a screaming holt.

1 avril 2026
Avis spontané
Logo de Square Australia

Réponse : Square Australia

Thanks for your feedback—we’re glad to hear the initial setup was smooth, but sorry things hit a frustrating wall when verifying your bank account.

Signature mismatches can sometimes cause delays during verification, but we know how disruptive that can be when you’re trying to get up and running. Your experience has been shared with our team as we continue working to make this process more seamless.

We appreciate you taking the time to share this.

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