I've been slowly doing up our house for about two years now and I am so particular about everything matching the aesthetic I have in my head — my husband thinks I'm completely mad. I'd been searching... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
After 3 weeks of waiting for a simple purcase I have been told they are awaiting shipping ! I’ve wasted an electricians time , my own money and really have given up hope of seeing any lights from th... Voir plus
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Ordered the Travertine pendant light for my kitchen renovation and it took about a week longer than the estimated delivery window. Honestly would've been annoyed if they hadn't reached out proactively... Voir plus
L'entreprise a répondu
Right so I wasn't sure about ordering lights online because you never really know what you're going to get do you. But I took the chance on these three pendants for above our dining table and oh my go... Voir plus
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3,2
Moyen
31 avis
A répondu à 85 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
The lighting I received is absolutely…
The lighting I received is absolutely stunning. It's clearly well-made, the finish is flawless, and it's held up briliantly. I was worried about ordering online but honestly, the quality exceeded what I expected.
17 février 2026
Avis spontané
Réponse : Stackandclear
Thank you so much for your kind words! We're really happy to hear that you had a great experience with Stack & Clear. If you ever need anything or have questions, feel free to reach out. We're always here to help!
Wrong order and slow response
Same as many others. Order placed in November. Delivered 16 December 2025. Wrong item sent. Chased up multiple times. Finally, mid-January said would resend the correct order; still nothing and no new order confirmation. Will be taking to Australia trading standards; they should not be allowed to operate sales in Australia. Avoid.
4 février 2026
Avis spontané
Réponse : Stackandclear
Hi David,
Thank you for sharing your experience — we’re truly sorry for the issues you’ve faced. We always aim to provide a smooth and positive experience, and we want to make this right for you.
We’ve already responded to your email with the solution and hope you can get back to us so we can assist you directly. Once the issue is resolved, we would really appreciate it if you could consider updating your review.
We’re here to help and will do our best to resolve this as quickly as possible.
Kind regards,
Team Stack and Clear
Order was not what was pictured
Order was not what was pictured - wrong colour and poor quality, not worth the money at all. Despite the company being contactable and me providing photographic evidence of poor item they have refused total refund and only given a 15% refund and said they will give me a discount on my next order. I will not be ordering again and do not recommend buying from them
3 février 2026
Avis spontané
Réponse : Stackandclear
Hi Chantelle,
Thank you for sharing your feedback — we’re truly sorry that your experience did not meet expectations.
We’ve already reached out to you via email with our proposed solutions and hope you’ve had a chance to review them. We’d really appreciate it if you could get back to us so we can assist you further and work towards a resolution.
Our goal is to make this right and ensure you’re supported throughout the process.
Kind regards,
Team Stack and Clear
Scammers
Bad product, cheap and dont do refunds or returns. Avoid avoid avoid.
5 janvier 2026
Avis spontané
Réponse : Stackandclear
Hi there, thank you for sharing your experience! We're truly sorry to hear this. We always aim to provide a smooth and positive experience, and we'd really like to make this right for you. Could you please reach out to us at info@stackandclear.com so our support team can assist you directly?
We're here to help and will do our best to resolve this as quickly as possible.
I would give a zero if I could
I would give a zero if I could. Absolutely avoid this website at all costs!
I ordered a wall clock from this website which costed $130. The description said it's 24 inch and it's made from metal and glass. When I received it, it was barely 12inch, and was made from cheap thin plastic. I emailed them to return it, and as I expected there is no response from them.
19 janvier 2026
Avis spontané
Réponse : Stackandclear
Hi there, thank you for sharing your experience! We're truly sorry to hear this. We always aim to provide a smooth and positive experience, and we'd really like to make this right for you. Could you please reach out to us at info@stackandclear.com so our support team can assist you directly?
We're here to help and will do our best to resolve this as quickly as possible.
AVOID
Sent wall lights that weren't to Australian code and my electrician refused to install. Stack and clear said it wasn't listed as code so it was my fault. I said that's fine can I return.. and now they are ignoring my emails for return address for 2 weeks. AVOID.
1 janvier 2026
Avis spontané
Réponse : Stackandclear
Hi there, thank you for sharing your experience! We're truly sorry to hear this. We always aim to provide a smooth and positive experience, and we'd really like to make this right for you. Could you please reach out to us at info@stackandclear.com so our support team can assist you directly?
We're here to help and will do our best to resolve this as quickly as possible.
Great item - Great Customer Service
Item received exactly as described however incorrect plug attached. Customer service responded with a solution and issue was resolved in a timely manner. Would purchase and deal with this company again. Very Helpful… Thank you
10 décembre 2025
Avis spontané
Réponse : Stackandclear
Thank you so much for your kind words! We're really happy to hear that you had a great experience with Stack & Clear. If you ever need anything or have questions, feel free to reach out. We're always here to help!
Have had a great experience with this…
Have had a great experience with this store. Great products as well as reliability. Will be proceeding to use them in the future for sure.
5 décembre 2025
Avis spontané
Réponse : Stackandclear
Thank you so much for your kind words! We're really happy to hear that you had a great experience with Stack & Clear. If you ever need anything or have questions, feel free to reach out we're always here to help!
Update on tracking review provided below. Do not buy from here…
Update on tracking as per the review below. I received tracking information eight days ago and have been unable to trace. When I contacted them I was told it had been shipped today! Eight days after the original advice. This is obviously a scam. Do not order from this business (?).
28 novembre 2025
Avis spontané
Réponse : Stackandclear
Hi there, thank you for sharing your experience! We're truly sorry to hear this. We always aim to provide a smooth and positive experience, and we'd really like to make this right for you. Could you please reach out to us at info@stackandclear.com
so our support team can assist you directly? We're here to help and will do our best to resolve this as quickly as possible.
Tracking system is useless
Tracking system is useless. No idea where my products are or when (if) they will arrive.
26 novembre 2025
Avis spontané
Had a terrible experience
Had a terrible experience. Item was sent from China and took 2 and a half weeks, wrong item, and no assistance provided. Likely a drop shipping site. Do not buy.
12 novembre 2025
Avis spontané
Réponse : Stackandclear
Hi there, thank you for sharing your experience. We're truly sorry to hear this. We always aim to provide a smooth and positive experience, and we'd really like to make this right for you. Could you please reach out to us at info@stackandclear.com
so our support team can assist you directly? We're here to help and will do our best to resolve this as quickly as possible.Hi there, thank you for sharing your experience — we're truly sorry to hear this. We always aim to provide a smooth and positive experience, and we'd really like to make this right for you. Could you please reach out to us at info@stackandclear.com
so our support team can assist you directly? We're here to help and will do our best to resolve this as quickly as possible.
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