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as an avid coffee drinker, i love experimenting and trying different roasters. This time it was standoutcoffee, and they truly have a great collection of beans. No faff, and straight to the point.
I also purchased the APAX Labs drops, and they came delivered perfectly!
My experience with Standout Coffee was deeply disappointing and unprofessional from start to finish.
Here’s the full timeline of what happened:
September 1: I placed order #17391, paid in full, and received an invoice confirmation immediately.
September 14: After nearly two weeks with no tracking number or shipping confirmation, I contacted Standout Coffee myself. Only then did they admit they had completely missed my order due to a postal code issue — something I had to correct on my own.
September 15: I finally received a shipping confirmation.
September 18–19: DHL showed the package leaving Sweden and arriving in Frankfurt, where it then got stuck indefinitely. It has not moved since.
Over the next few weeks (October 6, 7, 11, and 15), I sent several follow-up emails — all ignored.
October 18: Oskar from the team finally replied, asking me to confirm my address and whether I preferred a refund or replacement.
October 19: I confirmed I wanted to receive the coffee itself, since I genuinely wanted to try it. Oskar then wrote that a new batch would be shipped on Monday, October 20.
However, after that, I heard nothing again. My follow-up emails on October 21 and 22 went unanswered — once more, no tracking, no confirmation, no communication.
After weeks of silence and repeated emails, I finally received a refund today, but only after having to chase the company multiple times and detail every stage of the issue myself.
While I did eventually get my money back, the overall experience was extremely poor — marked by missed follow-ups, unresponsiveness, and a lack of professionalism.
For a company positioning itself as a premium coffee roaster, this kind of service is completely unacceptable. Regardless of the refund, I will never order from Standout Coffee again, and I want to make sure other customers are aware of how badly this order was handled.
A simple mistake can happen — but ignoring customers for weeks and failing to communicate or deliver on promises is not acceptable under any circumstance.
Have ignored all my emails and never sent the coffee. Got an automated response 4 weeks ago with tracking that still shows it was never sent. 3 emails in three weeks, all ignored.
Now I have to figure out how to put in an EU consumer complaint to get my money back? Insane.
Unfortunately, can't recommend this shop. My competition grade coffee subscription got lost during the shipping process and the owner of the shop does not even care to reply to my e-mail after clarifying the situation. They have some amazing coffees in the shop, but it's a pity that they don't care about customer communication. Your best bet is to stay away.
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