StayOnline A/S 

Fantastisk god service!! Kan kun anbefales

Aalborg afdelingen er altid venlige og hjælper mig altid hurtigt med mine problemer, jeg har altid fået en super god behandling.

Meget hurtig, venlig og imødekommende service!

Super service!

Hurtig, nem og oplysende kommunikation.

Afleverede et par skrattene AirPods Pro, 1 time senere var fejlen fundet, og 2 dage efter aflevering, kunne jeg hente mine nye!

Jeg er imponeret over den flotte service de yder :-).
Jeg skulle have ombyttet en I-pad fra Humac, der var gået i stykker.
For min datter ikke skulle undvære den hele weekenden, da den kom retur, gik den flinke fyr fra StayOnline selv ned i Humac butikken med den, så jeg kunne hente den med det samme.
Ellers skulle jeg vente til om mandagen, hvor Humac selv skulle hente deres produkter ved StayOnline.
Yderligere, fik jeg dagligt besked om hvor langt de var i processen, og hvornår jeg kunne vente I-pad´en retur :-)

Overpriced reparationspris. Tag til udlandet og få den lavet lol. Meget billigere.
Btw. jeg køber intet Apple fra nu af. 15k for pc - også 6.5k for en ny skærm? Aldrig i livet. Kan købe to computere til den pris. Ik køb Apple - og ikke få den repareret hos StayOnline, det er overpriced og man får ingen “ordentlig” forklaring på problemet. Når ja, og selvom der er en hardware fejl fra Apples side, så skal man selv betale. Ja, sådan er det jo (meget mærkeligt, ikke?) Det hele handler om penge. Anbefaler ikke.

On 30.11.2020 I took my phone to StayOnline service center “humac Lyngby” with the problem on my iPhone XS which would shutdown when the battery reached at around 15-20%, and according to their diagnostics battery had to be changed, and therefore was changed.

Less than 6 moths later I started to get the same problem with the same iPhone, meaning when the battery reached at around 15 to 20% it would just shutdown. The battery health indicator in iOS settings was showing it is at 100% health. After speaking to Apple’s customer support, I tried resetting the phone to factory settings and also tried even putting the phone into DFU mode and downloaded and installed iOS and set up my phone as a new device without restoring from back up. But the problem still remained even without installing any other apps. After talking to Apple customer support and going through remote diagnostics they have identified that the problem is not from battery and is related to hardware. Therefore, I had to take the phone to the same humac store at Lyngby for repair under warranty of battery change on 30.06.2021.
I have explained all the steps I took in order to ensure the problem is not a software problem when I delivered the phone to humac Lyngby. With all that, the service technician apparently did not identify the hardware issue. On 02.07.2021 when I went to collect the phone, the phone was fully charged and I could not verify if the problem remained, therefore after speaking to service manager!, he stated I must pay the 399 but if the problem reoccured within 2 weeks, I need to take videos as evidence of the problem and he agreed that they would refund the paid amount and they would look into the reason why the problem is not yet resolved.

5 days later the same problem happened again and the phone shut down when the phone reached around 5 to 10% battery. I took videos of the problem on 11.07.2021 and tried to reset the phone multiple times which again did not help resolving the issue. Finally I took some more videos while the problem occurred before and after reseting the phone, even with I set up the phone as a new device and without restoring from the backup.
I finally took the phone today 15.07.2021 to humac in Lyngby. But surprisingly the staff informed me that the service manager does not accept to meet and does not accept the refund he himself agreed to and instead suggested that I would have to give the phone another time for diagnostics and accept the same terms, and if the problem could not be reproduced I would have to pay yet another 399 DKK!

I would like to express my disappointment with StayOnline humac Lyngby’s service personnel.

Stay away from their service centers.

UPDATE: After contacting humac customer support and sending them the video's taken as evidence that the problem still persisted on my device, they have offered to refund the diagnostics fee of 399 DKK

Meget venlig og kompetent hjælp. Også meget tålmodig med at give sig tid til at sætte sig ind i mit problem, som jeg fuldstændig fik løst. Mvh. Henning Pedersen

Fantastisk service fra Rene i Aalborg. Vi inde i butikken for at få kigget på min macbook i dag og har allerede fået besked om at der bliver kigget på den samt at der er blevet bestilt de nødvendige dele. Det kunne ikke være meget bedre ind til videre.

Enormt god service og professionel tilgang til problemet.

Helt sikkert et fremtidigt “go to-sted” med telefonreparationer.

Stayonline i aalborg

Super go service.

og det går super stærk 👌👌👌

Butikken i Aalborg er en digital livredder. Min Macbook Pro drillede og Apple sendte mig videre til StayOnline i Gravensgade – det er jeg meget taknemmelig for!

Jeg har tidligere benyttet en anden udbyder, og de når ikke dem til sokkeholderne!

Hurtig og venlig service ... og ikke mindst en Macbook Pro der nu fungerer perfekt. Tak!

Virkelig virkelig god service i Stayonline Aalborg. Venligt og kompetent personale. Han fiksede min telefon på fem minutter og jeg kunne komme til med det samme.

tastaturet på min MacBook pro virkede ikke optimalt og drillede mig ofte. Jeg fandt ud af at jeg kunne få det lavet gratis, hvis jeg henviste mig inden at min MacBook var over 4 år gammel.

Desværre nåede jeg det ikke inden for de 4 år. Da jeg kommer ned i butikken er der en venlig og imødekommende mand der hjælper mig. Jeg fik mit tastatur (og et par andre ting) fikset i løbet af meget få dage. Denne gode service og min nyfikset MacBook kostede mig ikke en krone, trods at der var gået mere end de 4 år. Helt klart 5 stjerner fra mig!

Lynhurtig og professionel skærmskifte og service - Kan klart anbefales!!

Professionel og super hurtig service. Ny skærm på iPhone 12 på under en time 🙂👍

Super god service og hurtig i Aalborg

Skulle have udskiftet tastatur på Macbook Pro. Gik i stykker fredag kl.12:30, afleverede kl. 14:30 og kunne afhente computer mandag kl. 12:00 🤷‍♂️😁

Super sympatiske medarbejdere og god kommunikation via SMS og mail 👍