Stayz Avis 

When Stayz receive a negative report on a property they appear to ignore it on the property’s site.

I booked and paid for a room on level 40 Copacabana Jomtien Thailland it has a pool on that level and my girlfriend likes high floors the host advertises level 40. I informed the host while in Australia that we would arrive after 7pm on the 11 October 2024. When in the car my girlfriend contacted host and advised our arrival 8 pm we arrived at 802 pm. At 830pm the card arrived, 30 minute wait, the card was for level 31, not what I paid for, (banks and PayPal policy, did you receive what you paid for, pay with Pay Pal you have a much better chance of getting your money back)? I contacted the host Peter Praveen via sms requesting level 40 as we paid for that level he refused to move us into that room he eventually phoned me and said it was having maintenance, he did not know at exactly the same time my girlfriend was talking to his assistant and she said it was booked and people where in the room. Peter Praveen is a fraud he sells level 40 then delivers a key not on that floor hoping people accept it, he actually said to me 31 is ok you will enjoy the building. On the phone call he started screaming and abusing me to the point I terminated the call at 902 pm all documented. My girlfriend was still talking to his assistant and she said she would get us into level 40 the next day this did not happen two days later we moved into level 40. While on level 31 we had no hot water and the shower flooded the room. Host did not respond to any calls to rectify the hot water or flooding I have pictures. I messaged host Peter Praveen that the internet was not working he did not reply. I asked reception they said the building was having trouble the next day I asked reception they said it was working host still did not turn internet on. I messaged him and eventually he turned it on. I tried to cancel my next booking with this host through Stayz UK the lady said she did not deal with this area. I eventually found an Australian number I forwarded the email I sent to UK I would like to cancel the booking I have from 27th for 6 days. I forecasted this host would cause problems he is argumentative aggressive and rude. I had a woman knock on the door during my stay she was demanding 2000 Thai Bart for a fine (cash) Stayz do not deal cash, host was going against policy, assistant showed me a swift code with little to no details on it I did not know who she was, I refused to pay and wet to reception they said they do not fine people for being sick. I contacted Stayz Australia and they spoke to the host and only then did he send a proper swift code, I went to reception and got to the bottom of this it was a cleaning bill I paid the bill I have no problem paying if I know what it is for.
The 23rd October, how would you feel if you returned to your room around 3pm to find two people going through your bags? Initially I thought they were thief’s I had a lot of cash in the room watches passports etc. I had a check out date on the 24th Stayz confirmed this, not the 23rd. I showed his assistant on my computer she phoned host Peter Praveen and I spoke to him he started abusing me and threatened if I did not leave he would have me physically removed, to not upset my girlfriend who was in the hallway upset, I did not now the assistant abused her in Thai, until later. It’s not acceptable that I did not receive a refund I paid for the room and could not use it. I have documented everything expecting this to occur from his attitude from day one. I have been informing my colleagues in Australia to protect myself, is this person going to come into my room and assault me like he has threatened. I have more information snapshots pictures etc.
To Stayz what I request, you to cancel the booking with a full refund for the 27th for 6 nights it’s not going to get any better with this host Peter Praveen he is hostile, do you honestly think I will receive a key at check in? Refund the accommodation for the 23rd when he threatened to physically remove myself and my girlfriend; I appreciate your assistance thanks Greg.
A big thankyou to Ballepu Vrbo assistance I received a refund when Peter threatened to remove us physically and a refund for the 6 day booking.
Peter Rraveen


SMS from host Peter Praveen over the week period:
40th floor room was closed due to large ceiling leakage.
Had there been no maintenance problem we would have not changed the room.
I am sure you will have a good time, they allocated B3101.
card works just fine a guest checked out this morning.
You have a problem you get out of room or else I am going to cut the power and water supply also disable the access card for the lift.
don’t act smart I will block your card and stop your access.
we will cut off electric.
Hay you a--sshole. I am coming to you now don’t make me show myself up.

Note- I am not reviewing any home listed on Stayz. I am reviewing Stayz the shifty booking company.

Tried to book a home for a family event. Home manager declined the booking, which is fine and their right. However Stayz took a non-refundable deposit of just under AU$1000 within the accept/decline 24hr window, and kept it. Surely it’s not honest or ethical to take a deposit before the place is even booked? And of course, no-one can be contacted or held accountable.
I contacted the host, who said she never even received notification of the booking and has none of the deposit. Stayz said it’s gone to the customer minus their commission, and it’s out of their hands. Clearly someone isn’t being honest.
If this is an acceptable business practice, then I’m renting my home through them. I’ll make a mint just declining all bookings and keeping the deposit. I wont even have to sweep the floor! Thanks for the money making hint, Stayz.

The accommodation in Istanbul was sub standard. One of the bathrooms stank of cigarette smoke. We were told to leave the exhaust fan on - we did - still stank. Had to buy air freshener & spray the bathroom before use. No power points in the kitchen, you had to plug in appliances in the loungeroom. No instructions for any appliances, Leg of one of the beds broken. Linen was synthetic & scratchy, no blankets, just a throw. The lights were too dim to read by and we were told they were normal globes for Turkey, so we went to a shop and found stronger were available everywhere. We bought our own. We booked for 4 weeks and stayed 4 nights at a cost of US$2531. We had to argue to get a 50% refund - they initially refused. We had to pay for a hotel for the rest of our holiday. I left a bad review but it's not on Stayz/VRBO website

We booked 4 nights at an apartment in Tropea, Italy, Oct 2024.
The apartment was very poor. The hot water stopped working after 30 sec.
My wife needed me to help open the shower door to get out, due to very old shower and being stuck closed. Bed very uncomfortable.
I left a property review and wrote to the host. The host dismissed this, saying it’s our fault. Stayz won’t put up our review.
Never using Stayz or their related companies, Hotels or Expedia, for any future travel

Id like to address the conditions regarding the property 9 Cedar Street , Evans Head and the reasons our planned relaxing holiday turned into a horror holiday !

We knew friends who had a family reunion at 9 Cedar Street earlier in the year, and who took their dog , so we asumed this house would be ok with dogs as the listing did not state otherwise .

We chose 9 cedar street particularly for the access of Deb’s Aunty who had mobility issues. Every other house was either not suitable or booked .

Deb’s aunty couldnt attend as her husband took ill , so Deb arrived on Wednesday evening and commented that the house was pretty dirty , particularly the windows which had dog paw marks and dog lick marks on the sunroom windows .

Deb had 3 small house trained clean chihuahuas. She was sitting outside in the sun Thursday morning when a Drift and Stay representative, Anna, saw her and told her there were to be no dogs in this house. Deb replied , well clearly there were dogs here before as the windows were all smudged with dog paw marks. Deb mentioned we were professional cleaners , the house was putried , and we will clean it even better than we found it before we departed .
The cleaner said they must have missed the windows and she will have to contact the owner to see if Deb was allowed to stay .

Anna , from Drift and stay emailed Deb and said it was fine to stay but Deb would have to pay an extra $150 for cleaning .

We took before and after photos before we cleaned . The amount of rubbish we found under the couches was terrible ! The windows , televisions and glass cabinets were all smudged and dusty . The walls had fat marks over them , the wardrobe shelving looks like they have never been wiped out , we also cleaned the fridges that still had crumbs in them . Just so we could have a clean house to stay in .

The bathroom contained black mould as well as the entire inside the carport was covered in toxic black mould . We were now starting to be concerned about health issues .

We noticed small holes in the walls with torn up plaster on the floor . That evening we saw mice scurrying around the kitchen floor !!! OMG what could be worse !? Then noticed cockroaches in the main shower !

Deb sent an email to Anna to inform the owners of the mice problems and that they were destroying her walls ! The mice obviously had a steady flow of food to substain themselves whilst there were no visitors !

Deb then noticed that Anna had taken the entire $400 bond that was being held from her bank ! They hadnt even inspected the place . Again Deb emailed Anna , Anna explained the owner wanted the bond and if they were satisfied, that the remaining amount would he retured ! We have rented many holiday homes and this simply is not how it works ! Deb demanded the $400 be replaced immediately and also gave Anna an update on the mice and cockroach issue , as well as the whole day we spent cleaning the house . Anna did not reply .

My sleep at 9 Cedar street was always interupted by what seemed like prickly things in my toes . The last night I stayed there , I felt what seemed like biting on my toes . I kept waking up and moving my toes .
That morning , when I woke , to my horror , there was a mouse in my bed and it had been biting at my toes all night , and the other nights ! It was smaller than the ones we saw in the kitchen …. there must be a whole colony of them !!!! OMG !!!!! I felt sick ! What diseases could come from mice bites !!!
Deb said she also found mice droppings in her bed !!

Our supposably restful get together of friends in a once lovely family home turned into a unforgettable horror show !!! The least of this companies problems should be the 3 very small very clean dogs !!! How devistating ! I would rate this house’s condition lower than a fishermans shack as far as cleaning and im probably sure the fisherman’s shack would be rodent free! Im now upping my vit C intake just incase I caught some infection from either the toxic black mould or being nibbled on by mice in my sleep!
I would never want anyone else to endure the disgust we had to deal with and waste of time and money spent on a holiday that should have been enjoyable!

I booked a Cottage in Nelson Bay for the long weekend. It was my son's first time and we were looking forward to this holiday. I didn't get the access code before the trip. I tried to contact the host but couldn't get through. Contacted support and they said we will be transferred to the resolution team and will try to find another accomodation for us. Didn't happen. The host finally rang me and gave the code. We went to the house and we were greeted by a dog at the back. The grass on the backyard was not mowed. And there was somebody else inside the house!!! We travelled for 3 hrs and no place to stay that night so we decided to go back home again!

Never, ever book with Stayz!!!

The apartment was clean and beautifully presented.Great location, opposite the beach and close to all amenities.
Our host was always available for any assistance if required. We had a lovely experience and we'll definitely come back.

Out of pocket and Stayz are unhelpful. We booked and paid for a place in KL. Host did not reply to messages, and it was too late to cancel and receive a refund. Ended up booking another place through Booking.com which was seamless and as advertised. But Stayz are procrastinating on the refund, claiming they have to contact the host to get the refund. But neither they nor we have been able to contact the host. And after reading that someone has been waiting 10 months for a refund, I'm taking it further. First, Consumer Affairs, then one of the TV programs, lastly lawyers.

I stayed at Yoga Villa in Seminyak. The property is fantastic and is a short walk to everything you need. Wati; who runs the villa is an absolute legend and was so helpful with everything. Highly reccomend!

The add-on costs after you book are very deceiving. One booking it nearly doubled the cost. Another it was a significant addition.

This host who was with AirBn B and transfed to Stay'z-Property -Bee & Bee” Miami-Gold Coast Queensland.

Cancelled our booking the morning off the day we were travelling to QLD from Victoria!! Paid the accomodation 12 months in advance and I regular communicated to confirm the accomodation. Its a pity people who have property's do not do the right thing by us that are open, transparent ::(

Guests beware. At Bella Vista Batehaven, they spy on the cleaner. That also means they spy on you.

Security camera was installed inside the property. No mention of this in the listing.

Stayz suspended their listing. For one whole day! Suggested I contact the host for a refund. Of course, no response. Still operating, though.

My review was also not published. Hence why they probably have a high rating. They don't publish negative reviews.

Do not stay here.

Booked accomodation in Melbourne through Expedia and it was lovely. Beautiful accomodation with great facilities and in a perfect spot in Toorak. The host had thought of everything and it was well set up. Would love to stay there again.

Booked week at Coogee (Sydney) early June 2024. Never used Stayz before but listing looked ideal and went ahead. Was a mix-up with owner as he has two properties in same location with slightly different names. We chose the 'retreat', with easier parking. As I have ready elsewhere on this site, descriptions and especially images are misleading. Small, grubby and parking difficult. The images are of the newly refurbished accommodation some years ago. I've a long list of grievances worth a call to Fair Trading. So disappointing. It is clear Stayz do not verify listings, and most telling is that they do not ask for feedback/review.
I'm not really interested in what Stayz can do for me now (except a partial refund?). I would not use them again nor recommend them.

Booked accommodation with Stayz with the only filter was for parking as we were staying in a city with a hire car. Contacted the host of Northcote 2 to check about parking and yes no problem. Arrived and no private parking, could not even stop in front of the stay, no street parking for two blocks. When I contacted the host they said there was council parking 17 mins away. I had no choice but to move on and find some other accommodation in the next town.
Contacted Stayz - no support, no help, no solution - will never use them again!

I used to love Stayz, website was easy to use, prices were good and the service on the phone was excellent. In the last weeks I tried to book but couldn’t, called in and it was horrible, received an email written in very poor english. I am still waiting for a manager to call me back, it was days ago. What happened to this great Australian company? Why can’t I speak to someone who understands me and why am I not getting a call back?

System does not update as quickly as other sites, so my booking was cancelled as a double booking. My review of a property was repeatedly rejected no matter how it was adapted, I assume because it was a negative review. They have no follow up to enquiries and no dispute resolution process.

Absolutely shocking! Booked and paid accommodation in July 2023 for England July 2024, from Australia. Received a message to say it was booked and confirmed. Contacted the host last week just to confirm a few details, and he said the listing no longer existed. Stayz were notified that the listing was removed last year, and yet no-one contacted me to let me know. I would have got to England in the middle of a busy F1 period with my family with no-where to stay. When I asked who held the funds that I paid, Stayz responded that the host would receive the funds the day I checked in so Stayz have held my money (receiving interest) for nearly 10 months. Disgusting!

I just wanted to contact the host, but instead received an invoice about the entire fee to be paid immediately.
Of course this is not acceptable. No booking with Stayz.