Stdavids Vocohotels Avis 

Staff not very friendly and don’t seem that interested in delivering a good level of service. Room was fine. Clean… though the coffee cup (used) was still there even though the housekeeping and been. The bar area can be very busy, and during happy hour Only two staff…. They couldn’t cope. So long waits to get served. If you want a large glass of wine - forget it - They don’t appear to have large glasses. Food was tasty enough. The bed was okay, but pillows are lumpy (staying with a group and they all agreed - not just me!). I would book a premier inn next time.

unable to get a refund or reschedule a booking that is over a month away due to me needing a hospital procedure shortly before my booking which means i will be unfit to drive.

tried to get in touch with customer service who provided a very unhelpful and blunt response to say that my booking is under a strict non- refundable and non-amendable policy.

nearly £400 down the drain because of a very archaic policy.

thanks but no thanks - would not recommend this chain of hotels to anybody on this basis.

Hej, under vår resa med MNG Tur tvingades vi tillbringa två dagar på hotellet Voco Kista By IGH i Stockholm, Sverige. När vi anlände till hotellet fick vi veta att vår gruppbokning av misstag hade planerats till nästa månad, det vill säga juni, och efter att ha väntat i receptionen i ungefär två timmar fick vi våra rum. Under tiden bjöds vi, som en ursäkt för förseningen, på fruktjuice som smakade Oralet, en bit kaka som liknade bröd och pommes frites som inte var genomstekta eftersom de tillagats i hast. Under den här tiden hade jag och min familj planerat att äta middag på restaurangen efter att vi checkat in och sedan gå till en bluesklubb för att roa oss. När vi kom upp till rummet fanns det inga restauranger i närheten som fortfarande var öppna, och vi hade inte längre någon energi kvar för att lyssna på livemusik och ta en drink. När vi kom till rummet var problemen inte över. Eftersom rummets värmesystem inte fungerade, tyckte de nog att det var lämpligt att hämta en liten värmare för att värma upp tre personer när vi sa till personalen. Om jag någonsin återvänder till denna vackra stad som gäst, vill jag absolut inte sätta min fot på detta hotell igen.

Our first time here and we were left disappointed. We asked for a lower floor weeks ago in our booking and the room wasn't ready until the last possible moment at check in time. I had an injury and was limping badly and hoped to be accommodated a little earlier.

I don't like lifts but you have to use them as stairs weren't built inside the hotel!!

Its says its a 5☆ hotel but at best its a 4☆. Its very tatty and breakfast though nice, is akin to a lesser establishment. The restaurant is chaotic and there are queues for everything. That said, the staff were polite and helpful.

I was unimpressed with sugar sachets and butter packets with breakfast and hot drinks brought to the table.

Our windows were dirty and the balconies were rusted and uninviting. We found rubbish by the fridge and parts were damaged or dirty.

Parking was £25. Hotel guests should not have to pay that much.

Dog friendly, lovely staff. I stay here regularly and it is always clean and welcoming. Harbour view is the best if you can book it.

I recently stayed at this hotel with family. The room was very nice and clean. The TV reception was not very good. Also the bathroom became very steamed up after a shower due to there being no fan. When you opened the shower screen all the water ran down it and onto the floor (room 121). Not major issues but not exactly 5 star.

We were shocked at the cost to park. We stayed for 2 nights and it cost £24 for 24hrs! Totally extortionate.

We paid for the stay up front and on check-in was asked for card details incase of any incidental charges.

We check-out a couple of days later with seemingly no issues. No mention of further charges. A few hours after leaving we discovered that £243.50 had been taken by the hotel! That's when the nightmare began.

It took ages to get through to reception and when we did the lady was quite abrupt and dismissive. She kept saying contact your bank and then hung up. No explanation or break-down of charges was given. We rang back and explained everything to someone else who was quite sarcastic and ended up putting us through to someone in America who put us through to someone else in Europe who then put us through to "guest relations". He took it seriously and said he'd raise a ticket for a full refund and someone from the hotel would ring back immediately.

They did ring the next day but we missed the call. So we rang them and had to explain everything again. They put us through to someone else who said we'd get a full refund. Rang back 24hrs later to be told they couldn't help and to ring the bank! Aggghhhh.

Have rang bank, they were incredibly helpful and have told us what steps to take next. No sign of money from hotel, no courtesy call or anything. Absolutely disgusted with this hotel's customer services.

My advice would be to check your account after you've left.