StealthAngelSurvival Avis 

So many bad reviews. How didn’t I check this before buying anything from this store ???
I bought the Self Defense Stick Pro Retractable.
Terrible quality. Terrible !!!!
It broke the moment I released the safety pin.
It was a nightmare to close it in order to put it back in the box. The velcro was loose, the thing for the belt was sewn halfway.
What a piece of crap !!!
Called their number many times, all the times to voicemail. DON’T BUY ANYTHING FROM THESE PEOPLE. You’ll regret it.

Ordered solar power lantern. It would not open. Asked for a replacement. After several requests, they sent me a very old lantern that was broken. This outfit is one to avoid.

I bought a knife that locks up,who knows what happened to yhe light on it., I have a gold flashlight. With the 3 lights, it almost caught fire. And a car battery charger that couldn't charge a phone... All garbage. Buyer beware. You take their stuff outdoors, you could cause a fire and ruin a lot of Forrest. I see I'm only allowed to pick a date of purchase when you want it, mi e was a few years ago and recent, bull just pick any date to make trust pilot happy

I bought a plasma ARC lighter from them in 2023.
Checked it worked, charged it up and stashed it in a go-bag.
Makes sense right? Survival gear ready to go if needed.
I didn't just forget about it, I checked it a few times, still worked and then charged it up and back in the bag.
Until this time that is.
I tried it, nothing, not a flicker, nothing at all.
I read a post online about them sometimes not holding charge, which isn't very good in a survival tool if you think about it.
So I tried charging it, no success. I tried multiple different charging bricks and multiple different charging cables including the original one it came with.
I sometimes got a flickering blue light but never got a steady light and I absolutely never got it to spark, let alone strike an arc.
Bear in mind I have two other arc lighters, both different manufacturers and they are the same age, have been stored the same length of time in the same way and they both still work just fine and take a charge.
So I don't think it's any issue my end, I think the lighter just took a crap on me.
I haven't used it to save my life during the three years, it's chronological age sure but not mileage.
I emailed them to ask about it and got an automated response telling me someone would get back to me within 24 hours.
12 days later after getting nothing I emailed again and got a snotty one line reply telling me it was out of warranty.
I know that, I still kinda expect it to work. If I'd beaten it to death, if I'd lit a thousand fires with it, if it had taken me to Antarctica and the Himalayas and back I would get it.
I would accept that it's reasonable that it was worn out.
But it hasn't, it has done nothing but sit in a go bag ready to go if I need it.
Just like my other two that apparently I can trust to go when needed, unlike this one.
A fire lighting survival tool that can't be trusted to be stored until needed in a possible life saving emergency doesn't seem like much of a survival tool to me.
And snotty one line emails telling me I'm out of warranty sounds like they don't really have any faith in their own stuff.
It will last a year sure, but after that Buster you are on your own apparently.
So, I'm done. I have two others, I have other ways to light fires.
I maybe don't buy a butt ton of stuff from them but I'm pretty confident I've bought enough to more that cover the cost of making the effort here.
But no, zero effort on the customer service front.
A bit like the lighter I guess, nothing happening.
Not a dime more from me, and a negative review here in the hope that it will help other people make decisions.
I can't recommend them, not the products or the service.
I absolutely wouldn't trust my life to anything from them since clearly they have no faith in the longevity themselves.

bought a survival kit which included a flashlight, which did not work. I emailed and asked about having the defective product replaced. A one line response, "did I charge it." I replied I can't because its non rechargeable. I asked for a 100% return of my money and a return label. I was told a return label is not provided I need to pay for the cost of shipping. DO NOT BUY ANYTHING FROM THIS COMPANY. THEY ARE UNTRUSTWORTHY, UNRELIABLE AND NON RESPONSIVE TO CUSTOMER NEEDS/CONCERNS.

I ordered 3 mystery boxes but only received one trying to contact customer service was pointless when they did respond they said if I wanted a refund to return the items I can’t return two boxes that I never received learned my lesson and won’t do business with them again

Received defective product. Since the item was defective, I asked for a return shipping label and they have yet to send me one. They want me to pay for the return shipping cost, then they said they will refund my purchase cost. I could accept that if I simply changed my mind and didn't want the item anymore, but the item was bent and defective out of the box. Do not do business with this company.

I purchased the solar camping lantern that comes with a USB charge cord in December. The lantern does not charge with the solar panel despite being left in direct sunlight outside for 8 hours. Stealth Angel customer service offered no solutions, no replacement, no refund. Stuck with a faulty product. Piss poor customer service!!! Do not buy from them. They sell crap and don't stand behind their product.

Ordered products on the Shop app. Ordered April 24, delivered by April 30th, and the package was stolen from my mail room. Reported it in email to them on Thursday the 30th. No response through Monday morning. Emailed again telling how I'd spoken to the USPS delivery driver, that she remembers delivering the package, that someone stole the package.

"USPS says it was delivered."

Yes, you're right, it was delivered and then stolen, so how are we fixing this?

"Oh, we'll talk to USPS about the failed delivery" followed by 2 days of silence.

I'd comment on the quality of the gear if I ever received it. Unfortunately, my package was delivered, stolen, and Stealth Angel Survival's opinion seems to be "Huh, that's unfortunate".

I received a solar powerbank as a replacement for a broken Radio and after telling me it was a powerbank (no, really?), now its silence (the radio kind).

Never received my refund for the 2 Self Defense Alarm Keychains. Beware of scams with this company.

Beware of scams and fraud and dishonest advertising. I ordered a mystery box and got a few JUNK ITEMS. not even worth the $30 I paid plus the $5 shipping. They should be embarrassed and ashamed.

Honestly, if customer service cannot answer questions concerning the efficacy of certain mask canisters for certain chemicals then they shouldn't be in the business of selling gas masks. You wont get a second chance to test your mask if you are in a real life threatening situation with certain chemicals. These products are life and death type of protective gear, and they are pretending to sell something they cannot or refuse to answer for. I will pay more money for NIOSH approved gas masks. This company is not worth the risk.

Horrible experience. The SHOP bot changed my shipping address to an old address. I caught it when I received purchase confirmation minutes after purchase. I immediately tried to call. Outside their hours - directed to email. Immediately sent email. Still within 15 minutes of placing order. Received an AI email response next day confirming it WAS being sent to wrong address. Checked tracking number - package NOT received yet by USPS. Tried calling again- sent to voicemail. Emailed again. Got an AI email back next day - now 2 days after purchase saying address could not be changed. Tried calling again. Voicemail. Emailed again. Nada.

Only two things are sub par with these guys. The quality of the product and the lack of customer support. Stay away.

I ordered a solar powered phone charger. It was complete garbage. I left if in the sun for 2 weeks and it never charged.

Purchased tac flashlight and plasma lighter but forgot to use discount code. So I tried to cancel order but couldn’t. So I purchased same items within minutes this time used code and got discount. Sent 3 messages to their customer service, the first within minutes the other two the next day. No response. So I called 3 days later and left message . Finally the next day I received a return call. The lady was rude and dismissive like I was putting her out. Said she didn’t know if she could cancel order offered no other solutions and abruptly hung up the phone. Never heard from them again! Their customer service is disgraceful!!!… have purchased hundreds of dollars in merchandise from them over the years. Been a very loyal customer and this is the way they treat me??… I will never purchase another item from them. Appears they care about money and nothing more - the hell with helping their customers. Many other companies to purchase same merchandise. Will use them from now on. Stay away they are the worst. Den

After the hurricane in PA, I purchased THREE of the 3 Person Emergency Kit / Survival Bag (72 Hours) Stealth Angel Survival - Black Fulfilled October 07, 2024. I found issues with some of the items, but not worth the low cost to replace. Every month or so I pull out the equipment, check it, put devices on chargers, etc and within 6 months, the completely unused crank solar radio was dead. I emailed support and their response was: "Please be advise you're passed the 60 day return policy"

I purchased these bags as backups and the hardware is already dead within 6 months of storing in a closet with no usage. The quality is poor and customer support doesn't care.

I will purchase from Amazon or other reputable stores from now on. After reading more of the reviews here, I see why people stay away from this company.

I've since gone online to YT and found tons of grab videos on making your own bugout bag and you can get much better, higher quality, when you price out for 2,3,or more bags (say for your family).

A natural disaster got this company some money but after going through the items and trying to work with their support team, it really isn't safe or prudent to buy from them if they are not willing to honor and support their products.

Check out YT for videos. Make a spreadsheet or download the 100s of examples, and just put all your items in your Amazon cart x3 or however many bags you want to make and divide by that number. Go to pawn shops for the nice extra like all-in-one tools.

Really wish Stealth Angel cared about their products and reputation. I planned to buy a lot more from them, but my experience has changed my mind.

Stay safe out there.

I can only speak to my experiences with stealth angel. I have ordered from them 5 times in the last year and have only good experiences items ship within 2 days I get them in a week of ordering and everything I’ve purchased has been well built and worked as advertised so up to now I’ve had no need to deal with customer service. So personally I recommend this company. I myself will continue to order thru them until my experience changes. Thx