If i could give zero stars i would. The steamer arrived broken, which in itself is not what is bothering me. It's the return process. I have to contact the customer support, which 6 days later has sti... Voir plus
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Bought a Pilo 2 and it worked twice then stopped. I emailed Customer Service who took over a week to reply (by which point I'd thrown it away) and said that because it was purchased from Selfridges no... Voir plus
A wonderful customer service experience.I asked if I could buy replacement blades for my Pilo 1. I was emailed for photos of the Pilo and my name and address and sent to me free of charge. I can't f... Voir plus
Faulty steamer and not heard back from customer services as yet - hope to v soon for an exchange. Beautiful designed products though! To update - Via instagram I was able to get in contact with cu... Voir plus
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À propos de l'entreprise
À propos de Steamery UK
Écrit par l'entreprise


Breathing fresh air into textile care
Steamery is a Scandinavian clothing care brand that wants to modernize the way we treat our clothes. We make innovative clothing care products that combine minimalist design with powerful performance and functionality. Our mission is to inspire people to take better care of their clothes so their wardrobes can last longer. On a grand scale, we aim to slow down unsustainable processes and inspire a slow fashion lifestyle.
The company was founded in 2014 and today we have resellers across the globe. We are a team of entrepreneurs, designers, and textile engineers passionate about making clothing care modern again. Our product range includes steamers, fabric shavers, laundry detergents, and accessories that help extend the life of your wardrobe.
We like to think that you never really own a garment. We prefer the notion that you are only caring for it until the next owner. At Steamery, we want to educate and inspire people to care for their clothes in a conscious way and view their garments as lifelong companions and worthwhile investments that can last for generations to come rather than temporary items to wear once and then throw away.
Coordonnées de contact
Royaume-Uni
- contact@steamery.co.uk
- steamery.co.uk
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 62 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
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So easy to use and steams clothes brilliantly
So easy to use and steams clothes brilliantly. I want to wash clothes so i can steam them! I tried a hand steamer and this is way ahead! Though i lime the ‘ironing glove’ i would also love just a heat proof glove
I already own some Steamery products…
I already own some Steamery products and this one lived up to my expectations. Arrived quickly, nicely packed and works a treat!
The product is easy to use and exactly…
The product is easy to use and exactly as described.
Did not receive next day delivery
Did not receive next day delivery , as promised, has to leave on holiday without iron .

Réponse de Steamery UK
Order paid but not delivered
Order paid but not delivered. Got in touch with their customer service but they're just waiting for DPD to explain 🤷

Réponse de Steamery UK
Great product and service
I'm so happy with my new steamer - great design and easy to use. Customer service also couldn't be nicer, responsive and helpful :)

Réponse de Steamery UK
I am totally in love with this steamer…
I am totally in love with this steamer it’s brilliant and has a fabulous design as well

Réponse de Steamery UK
I was sent 2 steamers products in…
I was sent 2 steamers products in error.
I emailed And was sent a returns form almost immediately

Réponse de Steamery UK
Super speedy delivery and great…
Super speedy delivery and great product, very pleased the performance, would highly recommend.

Réponse de Steamery UK
Fantastic products exactly as described…
Fantastic products exactly as described and excellent quality,very happy with everything I’ve purchased! Brilliant service and great delivery

Réponse de Steamery UK
Unexpectedly superb customer support
My trusty Cirrus 2 suffered a mishap which left a broken and subsequently lost stopper for the water tank. This obviously caused leakage when in use. As my steamer was out of warranty I had little hope of a manufacturer solution. I emailed customer service for help with sourcing a new stopper; imagine my surprise when two days later a whole new replacement water tank was delivered completely free of charge. That’s 10 out of 10 for customer service in my books. Thank you to the superb support team at Steamery.

Réponse de Steamery UK
Design led, practical objects make me happy!
I have both the steamer and the pile remover and they look just great (and work well). Steamer takes a while to get the hang of but it's worth persevering - just to ditch the clumsy old ironing board! Looking forward to a rainy afternoon de-fuzzing all my winter jumpers and making them look like new again. The steam water is rather expensive and I will get mine elsewhere in future but all in all great Company and great products.

Réponse de Steamery UK
Love this iron/steamer
Love this iron/steamer. Took me a few goes to get the best results but that was nothing to do with the iron/steamer, it was finding the best place to position the item, I find it works best with a hard surface behind the item of clothing I do mine against the bedroom door. I can now get quite a few items done without having to top up the water [I'm using battery water by the way]. I think this is a fantastic item to have in your wardrobe and it will be coming with me when I travel.
Effective fabric shaver
The Pilo2 Fabric shaver works effectively to remove bobbles from jumpers.
I like that it’s rechargeable
Also good design
Unsafe product!! Burnt my hand.
About two years ago I purchased a Steamery Cirrus No. 2 Travel Steamer. After 2 years of light use, the handle started to overheat and could not be touched without being burnt. There was hot steam leaking through the small on/off button so that it became impossible to press down that button in order to use the product. I did not expect a travel steamer from a modern brand to last for only two years or to become unsafe to use! The Steamery UK team did not show any interest in taking responsibility for their malfunctioning products and were unwilling to repair or replace it due to the 2 years warranty just being hit. I will certainly stay away from further Steamery products as I am not interested in replacing a so called “sustainable” product every two years. Their customer service was appalling and it is a mystery to me how the company would produce unreliable and unsafe products and simultaneously talk about their sustainability value.
Pretty products that become dangerous to use with no one to take responsibility for it is not what we need in our world. We expect you to do better, Steamery.
WE SHOULD LISTEN WHAT PEOPLE SAY
When I purchased Steamery ( expesive product at Conran shop) my coleagus did not recomebd it!! I did not listened them and purchased it, but now I am the looser as now I should agree-IT'S DO NOT LAST AS QUALITY IS VERY< VERY POOR!!!!! DO NOT BUY THIS PRODUCT< YOU WLL REGRET...
A simpleSimple and very easy to use it does an…
Simple and very easy to use it does an excellent job to remove creases and to freshen up your clothes and bedlinen
Excellent item.
Beautifully designed & easy to hold. Strongs motor with rechargeable battery which lasts over 2 hours per charge. Amazingly effective, better than anything I have used before. Expensive but transformers the appearance of garments.
Returns are a pain
I need to return an item and the process to return is taking too long.
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