Stellar Cookware Avis 72

I bought the Stellar Profile 20cm Casserole expecting the same quality as an older Stellar pan I own. After one use, the difference in quality was obvious.

The base scratched and marked almost immediately and the exterior shows visible marks after washing. During normal cooking it burned my food far more easily than other pans I own. For a pan costing £71, the materials and performance feel extremely poor.

I also own a much cheaper pan from a well-known retailer that cost about a third of the price and performs significantly better, which makes the price of this pan very hard to justify.

Customer service was also disappointing. After explaining the issue and sending photos, I was told the marks were “normal use” and therefore not considered a fault, despite the pan being used only once.

I purchased this because of Stellar’s reputation and because an older pan from the brand performs very well. Based on this experience, the current product quality feels much lower than expected.

Our non-stick pan recently developed a lot of scratching and loss of the coating. I got in contact with customer service, who offered to send out a replacement pan the next day. Although it was a shame the coating disintegrated after just a few years, the excellent customer service wowed me.

The other stainless steel pans we have are all performing well, keep their strength and cook evenly. Would recommend.

I had a defect in my Stellar Rocktanium pan. Unfortunately the surface started disintegrating after 3 years of limited use. I did approach stellar about the problem and the guarantee but was told it was due to the use of the product. Unfortunately I don’t have any other pans showing the same issues (le creuset, circulon) so I was very disappointed with that response and in particular why one out of two would fail so quickly. I will never buy Stellar again and I have replaced my pan with an excellent Circulon Steelshield Nonstick.

Goods not received but payment processed. No replies from customer services

I have bought two sets of Stellar saucepans , first set in 1995, second set years after. One set i use at home, second set in my holiday home . One of the saucepans has become pitted, stained and tarnished.
I emailed customer services, who asked for pictures of the saucepans, measurements and proof of purchase. I sent the photos and measurements and explained I don't have the receipt from over 20 years ago. I was told that nothing can be done without proof of registration of product / proof of purchase or receipt. On their website it states it is advisable to register/ keep proof of purchase. It does NOT state it is compulsory.
Really disappointed that they have not honoured their life time guarantee, despite me being a loyal repeat customer since 1995. Only one pan out of 9 that I own has a fault and they won't help me

Purchased two non-stick frying pans in 2023 which have a lifetime guarantee. The coating on both pans has failed over time and I contacted the team with photos. They have advised that I have misused the pans by cooking with the heat to high?! I don't know how they can tell this from the picture and "high heat" is subjective and surely varies from appliance to appliance? Would not recommend!

Shocking quality. Had a frying pan for 2 weeks and its got loads of cuts in the non stick from the spatula. Avoid this brand. Their gaurentee isnt worth anything. They won't replace anything just claim its damaged from use. Guess you have to not use them for the gaurentee to be valid?? Avoid

Purchased a set of sauce pans for 186 pounds. Week later they’re 50% off. So called the company to see if they’d do anything. They’re stance is they’d rather loose a sale ( me returning them at my cost ) than offer anything towards this discount. Representative couldn’t be less bothered , will not be using them again and have returned the pans. Terrible marketing and worse customer service.

I bought a Stellar can opener from a third party shop, not directly from Stellar. Unfortunately there was a problem with the product and it stopped working. I had bought it a while ago but even though I had the receipt, I thought it might be difficult to get a refund or replacement. When I contacted Stellar, they replied quickly and apologised that I hadn’t had a good experience with the product. They immediately offered to replace it and because I didn’t want the same can opener, they told me to pick one of my own choosing. All of the ones available were more expensive but they have still agreed to send me the new opener free of charge. The customer service was excellent and Lucy was polite and helpful and made this a simple, hassle free experience. I would definitely recommend Stellar products.

In August I sent an email to customer service for help as my saucepan lid got so hot I couldn’t touch it. ( the saucepan is 10 years old) Beth at customer service emailed straight back and offered a replacement washer. They kept me informed as to when the washer would be in stock, and true to their word my washer arrived on time. I cannot fault their help and response to my first email, really impressed with the service hence a well deserved 5 star . Good job Stellar Cookware

Super fast delivery, which I wasn't expecting. Well packaged and top quality frying pans.

I contacted Stellar customer services and in not many hours i got an email from Ellie. Without me asking this great lady kindly offered to replace a saucepan that was bought over twenty years ago because the two rivets that attach the handle to the saucepan had become loose.
No words of mine could adequately express or quantify my gratitude to Ellie and Stellar.

Buying Stellar products is most definitely not a cost. Rather it is a lifetime investment. Needless to say the very professional service from Stellar delivered by Ellie was second to none. This lady is great great asset to Stellar.

Really good looking, practical kit.

Got a kitchen full of pots, and then stocked up on the knives.

Any issues with products have been dealt with smoothly and painlessly.

I have had a set of Stellar Sabatier kitchen knives for many years now which have performed admirably. But recently, the handle of my carving knife just inexplicably sheared off from the blade.
I contacted Stellar customer services initially to ask if this should happen and without my ever asking, they agreed to replace it free of charge, even giving me a choice of which model of knife I would like to receive.
I thought this was excellent considering I didn’t have any proof of purchase for the knife as it was so long ago that I bought the set.
The replacement knife of my choice arrived within a few days, so I am very grateful for the exemplary customer service that Ellie from Stellar provided.
Her communication was prompt and polite and she took the time to fully answer my questions about the technical aspects. Her knowledge of the products was excellent.
It is so nice to know that good old fashioned customer service still exists in these times…there was absolutely no quibbling and I was made to feel like a valued customer. SO so refreshing!

Non existent customer service and absolutely terrible quality products

Fantastic products appalling customer service. I'd suggest buying through a decent retailer, rather than direct from Stellar, so you don't have to deal with them.

I bought a steamer direct. I could not get rid of the sticky residue from the label on the inside. After multiple different products, shredded fingers and a run through the dishwasher, it was still sticky so it made it unusable. No response at all to.my email after 10 days. I have eventually managed to get the worst of it off.

I bought my Stellar tri-ply pans from a retailer, no issues with them. They are fantastic. Heat up so quickly on induction. Im just so relieved that if there are issues later on I can go to the retailer, rather than Stellar.

I've had Stellar Stainless Steel Classic cookware for 30 years. Although I've had to upgrade some in this period for ones that work on the induction hob
They still look as good as new, they clean up fantastically and I can lift them easily, unlike the cast iron that is in fashion at the moment

I have a set of the 7000 pan range. They still look brand new after 5 years of continuous use, including dishwasher. The smaller frying pan lost a couple of non-stick pieces (never used metal implements) and Louis from customer services emailed to say a replacement was in the mail. Amazing!

A company selling good products running under bad management. I have a set of the 8000 range however, they stopped making them... now I can't expand my set (loss of sales). They started making many products as non-stick only, something I would never buy, so now I have some missing pieces that previously were just stainless steel (more loss of sales). I think they need to follow the British conservative mentality and become a standard of quality.
Not sure who takes these decisions however it seems like they are uncertain of their market position, are they low end products for amateurs or are they a high end product for the kitchen master. I certainly hope they revert to their old ways so I can return as a client.

I recently had a small issue with my Stella Cutlery set which I explained to them. The issue was swiftly and effectively rectified. I would 100% recommend this company for their product and after sales service. In today’s world, unfortunately there are not many companies that act in this way and respect that customer service is key.