Stellarcards Avis 

Réponse de Stellarcards

1 sept. 2026

Thank you for taking the time to leave feedback. I’m genuinely sorry that you weren’t able to secure stock during the recent 30th Anniversary drops — demand has been extremely high and supply from distribution has been very limited.

We do use Shopify’s bot‑protection tools, but the more advanced bot‑detection systems cost thousands of pounds per month, which simply isn’t viable for a small independent store. With allocations being so tight, it unfortunately means not everyone is able to get what they want.

I completely understand the frustration, but I do want to note that reviews like this can impact small businesses long‑term. This situation isn’t a reflection of our service or how we operate — it’s a result of limited stock and high demand across the entire market.

We’re always working to improve where we can, and I appreciate you sharing your experience.

Réponse de Stellarcards

5 juin 2026

Hi Michal,

Thank you for taking the time to share your feedback, though we are incredibly sorry to hear about your disappointment with this release.

We completely understand how frustrating it is to miss out on highly anticipated Pokémon items, but we would like to reassure you that this was not the work of scalpers. To ensure a fair release, we enforce a strict limit of 1 unit per order on these items, and everything is sold directly at standard MSRP.

The reality of this release is simply a matter of high demand versus limited supply. We only had 100 tins available, and with thousands of collectors visiting the site simultaneously, stock unfortunately sold out in under a minute.

While we completely validate your frustration at missing out, we kindly ask that public reviews are used to reflect the actual service, delivery, packaging, or customer support you received from our team. Unjust reviews like this can heavily impact and damage a business's reputation over factors that are entirely out of our control, such as manufacturer supply allocations.

We genuinely appreciate your passion for the hobby and hope we can provide a better outcome for you on the next release. Please contact me directly if you still want one of these tins as 2 orders were cancelled and the stock is available.

Réponse de Stellarcards

5 juin 2026

Hi Sam,

Thank you for bringing this to our attention, and please accept our sincere apologies for the experience you have had. This is certainly not the standard of service we aim to provide at Stellarcards.

We take these matters very seriously. To ensure accuracy, all of our parcels are strictly weighed and measured on-site, and the correct postage is purchased before they are collected by Royal Mail. We are genuinely unsure what has happened in this instance, and we want to investigate this immediately.

It appears we did not receive your original message on the 14th of May, which is why you haven't heard back from us. We would love to get this sorted for you right away and refund any excess fees you had to pay.

Could you please reach out to us again at [Insert Email Address] with your order details and a copy or photo of the Royal Mail fee card? As soon as we receive this, we will process your refund and look into exactly what went wrong with the carrier.

Thank you for your patience, and we look forward to making things right.

Kind regards,

The Stellarcards Team

Réponse de Stellarcards

Actualisé le 5 juin 2026

Hello Ryan,

Thank you for bringing this to our attention, and please accept our sincere apologies for the experience you have had. This is certainly not the standard of service we aim to provide at Stellarcards.

We take these matters very seriously. To ensure accuracy, all of our parcels are strictly weighed and measured on-site, and the correct postage is purchased before they are collected by Royal Mail. We are genuinely unsure what has happened in this instance, and we want to investigate this immediately.

It appears we did not receive your original message on the 14th of May, which is why you haven't heard back from us. We would love to get this sorted for you right away and refund any excess fees you had to pay.

Could you please reach out to us again at info@stellarcards.co.uk with your order details and a copy or photo of the Royal Mail fee card? As soon as we receive this, we will process your refund and look into exactly what went wrong with the carrier.

Thank you for your patience, and we look forward to making things right.

Kind regards,

The Stellarcards Team

Réponse de Stellarcards

Actualisé le 5 juin 2026

Thank you for bringing this to our attention, and please accept our sincere apologies for the experience you have had. This is certainly not the standard of service we aim to provide at Stellarcards.

We take these matters very seriously. To ensure accuracy, all of our parcels are strictly weighed and measured on-site, and the correct postage is purchased before they are collected by Royal Mail. We are genuinely unsure what has happened in this instance, and we want to investigate this immediately.

It appears we did not receive your original message on the 14th of May, which is why you haven't heard back from us. We would love to get this sorted for you right away and refund any excess fees you had to pay.

Could you please reach out to us again at info@stellarcards.co.uk with your order details and a copy or photo of the Royal Mail fee card? As soon as we receive this, we will process your refund and look into exactly what went wrong with the carrier.

Thank you for your patience, and we look forward to making things right.

Kind regards,

The Stellarcards Team

I'm sorry you're not happy with my responses mate please looking at your order history did you make multiple purchases of the same item? Please contact me at info@stellarcards.co.uk so I can get this resolved for you.

Kind regards
Dean

Réponse de Stellarcards

Actualisé le 25 mars 2026

Hi Rebecca,
I'm sorry to hear you were unhappy with your Chinese gift Box. These are a 100% genuine product imported directly from a pokemon company in china. This is very odd as I packed your order myself and not see anything untoward with the seal and wrap. In fact yours went out with several others from the same sealed case, and no one else has reported any problems. Were you aware they were chinese products?
Also why didnt you contact us directly? you have made no effort to contact us and for £125 I would at least make contact the seller. before going out of your way to leave a public, very negative review before making contact with seller first its odd to me why you wouldn't contact us over a £125 product. Please forward images showing your concerns and we do our best to resolve the problem.

UPDATE,
To date still no contact 😞

Réponse de Stellarcards

29 janv. 2026

Ok, this isn’t quite as described. the "damage” you mention and sent photos to us of was where the outer protective cover on the ETB had a crease in it where it over the Manuel behind under the very tight sealed wrapping applied by the Pokémon company. Not damaged. I offered both a replacement or a refund to which you only wanted a refund. Which was fine with us your problem was you didn't want to pay for the return postage. Our return policy is very clear on how returns are managed and unfortunately, we cannot to cater to sealed "collectors" as this item has to go through a postal network where anything can happen. However, in this case the product had reached in the condition it was sent and received in. Ultimately your problem was the price drop the market had seen since you brought your item and that was the reason for return, which is again not great but ok all, you had to do was get it back to us which you did and were refunded for.