stenn.com Avis 22

Terrible for ecommerce!

Heading into Q4 is the same thing as heading into a Superbowl for an ecommerce-focused business. We had what we had thought was a great conversation with their rep. We were told that based on our revenue we would be eligible for a very large amount. We told them we were ok with much less. Speed was a concern of ours because were scaling up quickly. We were told that would be no problem.

What happened? We were dragged on for what felt like weeks. They knew our sense of urgency, and how critical it is to be able to partake in marketing campaigns and sell product.

We finally got an answer. Not a phone call, as I was kindly promised by another one of their reps. Some email in a random inbox that rejected us. The reasoning was erroneous. There was an option that stated we can call if information was misinterpreted, which we did and nobody is on their phone line. No call back. The rep ghosted us.
We can go on and on about things that went wrong. It's a long list and perhaps we'll edit our review later.

I have had two advances with Stenn. I got the first in March of 2024 and the second in July of 2024. Both successfully paid off with not one missed payment, ever. My initial account rep, Mitch, was a pleasure to work with to the very end.

I am giving them 2 stars because the capital is fairly cheap even with the fast repayment, however the service I received after being transferred from my initial account rep puts me in a position to never do business with them again. And I say this as someone who took my valuable time as a business owner to do a case study for this company.

The rep I was transferred to, Roxanne, repeatedly displayed poor communication and disregard for my small business. She solidified my decision to not pursue any additional advances with them.

I also had a negative experience with their collections specialist, Jonathan, who sent me an erroneous past due notice (I was never past due, STENN failed to account for the scheduled debits and instead decided to take them out of my account all at once as soon as they realised their mistake. I keep track of the debit notices they send and always make sure I have funds available) and was rude and uninformed in my communications with him, advising me to "ask my bank".

The experiences above, while unpleasant, are not the reason I am writing this review today. I am leaving this review because my final payment on the second advance posted today, so as I log in to verify the advance has a zero balance and download records for my bookkeeping, I see that my account has apparently been deleted? When I try to email either of my account reps, I am getting an error message telling me my emails cannot be delivered. Highly unethical. Do not do business with this company. There are other companies who offer the exact same revenue-based financing service without the terrible service. Never again.

Working with Stenn and Toby has been a great experience! Toby was super transparent and always on our side to help us find a solution that worked best for us. Stenn worked hard and fast for us and we were able to secure the funding that we needed.

Some background, we are one of the fastest growing companies in the country. Additionally, we sell holiday decor as our main product lines. As you can imagine, November and December are absolutely crazy for us.

With that being said, we had understand from their reps that they take into account 12 month revenue and seasonality. This means that even if they projected no growth at all the next two months for us, we would easily pay them back. Also, we were willing to work on a percentage of sales basis so that they get first priority. At some level, this was essentially risk free. What we were told we may be eligible for the rep was an amount way more than we needed or requested. The reasons we were rejected for did not take into account anything that we had discussed nor that I thought was relevant to our proposed deal.

I'm of the belief that Ecom lenders should not take a large credence in recent bank deposits because most businesses have money in escrow and use that for advertising. As the business scales, more short term funds are being used as a percentage of recent deposits, to pay for the "longer term" (i.e. 15-30 day) receivables.
This is the practice of a private lender loan shark.

This is a talented firm that takes the time to understand that not one size fits all and they have a long term view, not short. The underwriting team listens and wants to learn about the business instead of assuming. In addition, they actually APPLY the 5 C's of credit and this team has great character.

Simple and straightforward process. Toby was great, rates are v good!

Very fast and easy solution for getting some funds!
Looking forward to long term loans. Thanks!

Here’s a short review for Trustpilot:

---

Excellent and Fast Service!

Toby at Stenn provided great service—quick, efficient, and highly professional. The entire process was smooth, and I couldn't be more satisfied. Highly recommend!

We recently worked with Danny, our funding manager at Stenn, and the overall experience was great. Danny was efficient, clear, and always available to guide us through the process. He made sure we understood each step, and we really appreciated his transparency and attention to detail.

The Stenn team as a whole also deserves credit. Their platform is easy to work with, and they moved quickly to help us secure the funding we needed. Everything felt streamlined and professional, which made a potentially stressful process much smoother.

Danny’s dedication and Stenn’s overall service have left a strong impression, and I wouldn’t hesitate to recommend them to any business looking for funding solutions.

I recently utilized Stenn Finance for my business, and I couldn't be more pleased with the experience. From start to finish, the process was seamless and efficient. The team at Stenn Finance demonstrated exceptional professionalism and understanding of my business needs, ensuring that the cash advance was tailored perfectly to support my growth objectives. Extra kudos to Warren and Chris, they were there every step of the way. Nothing was too much trouble, and they made the application experience great.

The application process was straightforward and hassle-free, with clear instructions and prompt responses to any queries I had. What stood out the most was the speed at which the funds were made available—far quicker than I anticipated, allowing me to capitalize on immediate opportunities without delay.

Moreover, the terms and conditions were transparent, with no hidden fees or unexpected costs, which provided me with peace of mind. The flexibility of the repayment options also allowed me to manage my cash flow effectively, without any undue pressure.

Overall, Stenn Finance has been a game-changer for my business. Their dedication to supporting small and medium-sized enterprises is evident, and I highly recommend their services to any business owner in need of quick and reliable financial support. Thank you, Stenn Finance, for your outstanding service and commitment to helping businesses thrive!

Great team and they really care about getting the job done! I’m glad I chose stenn as a partner for funding our business when it needed it the most!

We are a rapidly growing company searching for additional capital to accelerate growth. Every day, we receive the typical email blasts from countless lenders that boast "You are already prequalified for $1M". When you see these emails, block them from future deliveries. We reached out to several of these lenders before Blocking them. Not one of these lenders honored their "Prequalified" commitment. In fact, most of their initial offers were around 10% of their Prequalified commitments. Then, on 3/19/24, we performed an online search of highly rated lenders and found Stenn.

Stenn committed $1.25M shortly after a quick review of our financial documents, and to our amazement, funded $1.25M on 4/3/2024, only one month after our initial email.

Here's our experience. Stenn was..
...Honest - they said what they could do and did it.
...Quick to complete the loan
...Responsive to our needs
...And, most importantly, they were excited and personally driven to support our growth strategies, committing to a long term funding plan and commitment to our future.

Danny Beebe was great to work with. On point, clear and used our time optimally. Looking forward to more projects together with Stenn.

The experience was fast and super easy. I needed money to help my brand expand for inventory and super glad I went with Stenn. I will be using them as a growth partner as I scale my brand! I've tried other funding platforms but this by far has been the best one to utilize.

100% the best way to help your brand grow. I’ve tried other growth capital partners and by far this has been the easiest and best to work with. If you’re looking to scale for inventory or marketing Stenn has been an excellent partner!

By now very good experience with Stenn: fast, professional and very transparent process

The system for signing up is pretty good as tech stacks go but actually trying to get anything financed is very difficult. I submitted 2 invoices, 21 days ago, including shipping and BoL as requested, haven’t heard anything since and one of the invoices is due in 9 days now so pretty pointless.
Their CS team seems to consist of 2 people, Francisco and Angela, neither of whom respond to emails and the “live chat” on the website is pointless. Better sticking with Market Invoice in my opinion.

Fantastic service! Great results with Stenn!

We have applied for the factoring limits of our buyers with Stenn International and we got approved before our expected time. this was possible only because of Stenn Onboard/ Sales team Ms. Angela Perez (Sales Support Specialist) has given us excellent support and cooperation during onboarding process with very proactive speed and professional manner.
Actually, we got quick response on same day for further action as when need to do or not.. which buyer/ country location can be acceptable for Stenn or not. During Onboard process we find highly professional approach with excellent speed from Stenn. After approval for disbursement process is also awesome as Stenn has powerful fintech platform. Stenn has great Sales & Operation team as deal with them quick resolution with quick response. because of Stenn fast services, we are able to increase our turnover. I would like to big thanks Stenn team for their support to achieve our sales targets within time.

Really we are 100% satisfied with stenn. We really appreciate the prompt reply in emails and accessibility is very easy , even though we are from India we feel no time differences when we communicate with stenn people. Thank you