Stericycle UK Avis 

Thank you to Abigail at the Leeds branch - she helped us to solve an issue that we had and we couldn't be happier with the service.

Quite possibly the worst company I have ever had to deal with.
Fraudulent charges on WTNs, after disputing, sending proof of inaccurate charges and raising a formal complaint in 2022 still no resolution until receiving a solicitor/debt collection this week.
Emails constantly left unanswered and their staff turn around is ridiculous. They apparently do not keep records of previous correspondence, I have had the same conversation with four people in the accounts team, each time having to start the whole complaint from the beginning.
DO NOT USE THIS COMPANY if you value your time and sanity

Great service! My request was processed quickly and efficiently

Very friendly staff at the call centre and a speedy response with the collection date.

Tanishka Singh was incredibly helpful, and fast at replying to my queries. She definitely went above and beyond in her customer service roll, thank you very much!

Generally very dependable service, with one or two exceptions, eg the driver claiming he didn’t see my house which, at the time had a Stericycle box fully visible on the step, as well as the house number very clear on the door. But usually reliable and polite.

Courteous customer service operator, able to assist with my request efficiently.

Terrible. They turn up before your open. They turn up without giving you a heads up to have the waste ready. They charge you a monthly fee for nothing. They bill you again when they do their job and take the waste away. They want three months notice to leave. They want the notice in writing. Who does that, a bad company that doesn't want you to leave. If you weren't bad then people wouldn't want to leave......

Very good receptionist was professional and sorted out my issue competently

Josh McBride was really helpful, efficient and resolved our enquiry in a timely manner.

Great customer service.

I contacted Stericycle about a query on my invoice. The agent I spoke to was Abigail. I found her to be very professional, very pleasant, very helpful and with excellent communication skills. Abi not only resolved the issue immediately but went out of her way to provide extra information that will help me greatly with future pick ups and deliveries.
Thank you Abigail for the excellent service.

Martin Berkan has been amazing, so professional and took the time to sort out my accounts and as a result i have now moved all my accounts over to SCRL because of his excellent client rapport and always willing to go that one step further, thanks a lot

Dealing with companies can be problematic sometimes and contacting customer services can be a bit daunting - however, my experience has been excellent this time.
I called up to arrange collection and spoke to a very kind and helpful gentleman called Martin.
He checked what my preferred form of contact was - which was nice as a lot of people just assume you’re happy to receive phone calls all the time!
He emailed me back once everything had been confirmed, and informed me of the booking date.
All in all, a pleasant and stress-free experience, which is a rarity these days!
Thank you

Professional customer service staff.
Missed a collection, but Abigail booked another date & emailed with all the new details as promised. Impressed by her friendly & helpful manner

Great support from Ishika Mehrotra - thank you!

My point of contact at Stericylce was Emmanuel. I asked for a complete breakdown of service shcedules, wasted journeys (my fault not SRCL's), weights and all associated costs. He was not only always courteous, he provided the reports I had requested for multiple sites the very next day as promised. He had suggested a meeting to review the documents to ensure I fully understood them, but he made them easy to comprehend so I declined the kind offer of a meeting. A wonderful experience and great customer service - thank you Emmanuel!

Outstanding Delivery Driver - Gary from Bridgend
came to collect my Sharps box today but unfortunately I missed him as I was in a work meeting. He kindly rang me to let me know I had missed him but said he would see how he got on with his round and if he had enough power left in his electric van would come back later.
He kept me informed of how he was getting on and he came back at the end of his round - going out of his way to ensure he could collect.

nothing was too much trouble - he was courteous and he is a fine example of just who a delivery driver should be.

Thank you Gary for being a gentleman on Valentines Day!

Excellent customer service and were able to pull my collection forward, which was very kind :).

Request for bin collection dealt with promptly by Angel

Requested copies of documents and all emailed very quickly by Megan.