Sterling Home - Dunfermline Avis 

Helpful but not intrusive sales assistants. Clear information re delivery.
Prompt, helpful and courteous delivery.

Allan the guy we dealt with was excellent. Allowed us time and provided much needed support to coin a phrase in making such a significant purchase of our new bed.
Made a couple of visits before making final decision.
From sales to delivery and aftersales everything was handled very professionally.
Not ones for changing furnishings but for quality and service and competitive pricing Sterling is our go to.

Quick pleasant service, great delivery experience

great customers service. friendly and polite.
delivered on time. would recommend to friends and family. very happy with the whole experience.

Good service. In Showroom and especially delivery men. Very helpful. Very happy with new suite.

There were no overpowering sales people which made a pleasant change from previous visits to other furniture stores. I got a reasonable price for my suite and delivery was on time and the delivery people were great

Friendly and helpful staff made the buying experience straight-forward and effortless. Furniture arrived a couple of weeks earlier than the original predicted lead time which was also good.

Starting from the sales guy that attended to me, to the quality of the products and the delivery team, it was a great experience for me. So positive. The delivery guys did a fantastic job

Helpful staff.
Quality products
Competitive prices

The chair was delivered on the day and in the times stated

Delivery guys were very accommodating, polite, helpful

Ordered unit in February won’t be arriving until mid August. I understand the supplier issues and problems with getting supplies into the country but this seems a ridiculous length of time to wait. Would have gone elsewhere

The sale stock was excellent and it was not difficult to choose a superb top of the range suite. Initially the sales style was acceptable but later turned sour. The opportunity for delivery seemed to offer it as free but discussions about that was offset but a requirement to buy a maintenance kit as part of the deal. I felt it was extremely expensive and turned that down. However it was included without my agreement. Not until I returned home when I examined the account did I understand I had purchased the kit. I complained by telephone when I was asked to return the unwanted kit. I did this only to find I would have to pay for delivery.
If I have to be honest I believe the selling process was unacceptable. The kit was forced on me, hidden and built within the process, diminishing the savings made in the sale. I had argumentative, confrontational discussions with a senior member of staff which was upsetting as it took place in full view of others.
I also bought a wool carpet and underlay for my lounge and hallway. The treatment I received was without criticism.

We had a very good experience at Sterling.
The staff were very helpful.
Delivery went to plan with our carpet being delivered and fitted the day before our new suite.

Great service, suite arrived earlier than expected and they were able to keep it till our move in date.

Took 4-months to the day between placing order and taking delivery. This felt like a long time. Otherwise very pleased with the items and the service.

The experience in the Dunfermline branch was great. However our table came already damaged and nobody from Customer Services has been in touch, even though we were told they would be.

The service we received in store and from our delivery team was very good. However we found the £100 delivery charge very expensive. The products we bought all in the same visit could not all be delivered on the same day, this equaled a second £100 delivery charge. This was not pointed out to us until paying for our items. This soured somewhat what was otherwise a very positive shopping experience.
Surely this amount could be reduced? We did ask but were told no.

On time delivery and good support from the delivery guys!