Davie the salesman was very friendly , helpful and knowledgeable on all aspects of furniture ranges , we bought an Italian style dining table and the whole process from picking out our choice and pur... Voir plus
L'entreprise a répondu
4 Whitehill Road, Fort Kinnaird, EH15 3HR Edinburgh, Scotland, GB
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Davie the salesman was very friendly , helpful and knowledgeable on all aspects of furniture ranges , we bought an Italian style dining table and the whole process from picking out our choice and pur... Voir plus
L'entreprise a répondu
The assistance given by Clive in helping us choose our carpets war excellent.we were kept well informed all through the process and the first class experience of the carpet fitters from synergy carpet... Voir plus
L'entreprise a répondu
Exceptional service on all fronts from both both Angus and David (with the beard) at Sterling Furniture, Kinnaird Park. These guys are the people to deal with — their product knowledge and genuine cus... Voir plus
L'entreprise a répondu
As a longtime customer of originally Martin and Frost Tillicoultry before that I knew I’d be sure to find the sofa I’d been thinking of. It was first port of call. David looked after us very well exp... Voir plus
L'entreprise a répondu
For over 50 years, Sterling Home has been a trusted name in the UK, offering exceptional furniture and home décor that combine quality, style, and value. From our flagship store in the historic old mill at Tillicoultry to our other locations across Scotland, we have built a reputation for providing a unique shopping experience that’s second to none. Our stores boast an extensive range of furniture and accessories to suit every taste, style, and budget. Whether you’re furnishing a new home, updating a room, or adding the perfect finishing touches, you’ll find exactly what you need at Sterling Home. From luxurious sofas and bespoke dining sets to elegant lighting and cosy bedroom essentials, our carefully curated collections feature leading brands and timeless designs, reflecting our commitment to quality and craftsmanship. While we are proud of our heritage, we are always looking ahead. We continually expand our offerings, introducing innovative products and personalised services to meet the evolving needs of our customers. Whether you visit us in-store or shop online, our knowledgeable team is here to help you create the perfect living space. Discover Sterling Home today and experience why we are Scotland’s go-to destination for furniture, accessories, and interior inspiration. With over five decades of expertise, we are dedicated to making every house a home.
4 Whitehill Road, Fort Kinnaird, EH15 3HR, Edinburgh, Scotland, Royaume-Uni
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Davie the salesman was very friendly , helpful and knowledgeable on all aspects of furniture ranges , we bought an Italian style dining table and the whole process from picking out our choice and purchasing it was made effortlessly simple , this was done at Sterling , Fort Kinnaird , Edinburgh .
Top man David 👍

Réponse de Sterling Home - Edinburgh
The process of buying a couple of new sofas went fine.
Its the additional information that was poor.
We asked if Sterling took away our existing sofas and was told no but Sterling have a relationship with Clearabee - a link is on your website. We were told it would cost around £60. Clearabee told us it would be over £180
We told to give Clearabee our Sterling sales number and they would coordinate when to take away our current sofas when our new sofas are delivered. Clearabee told us that they dont do this. We have to select a specific day and then change it once Sterling give us a delivery date. Thats isnt my defination of a coordinated approach!
If your salemen are giving customers information about your relationship with Clearabee, at least have the good grace to give accurate information

Réponse de Sterling Home - Edinburgh
Really helpful sales man and rug delivered ahead of time

Réponse de Sterling Home - Edinburgh
The assistance given by Clive in helping us choose our carpets war excellent.we were kept well informed all through the process and the first class experience of the carpet fitters from synergy carpets was excellent could not have had any better great workmanship forum both fitters who did the work and left every where spotless can recommm them too highly enough

Réponse de Sterling Home - Edinburgh
Gentleman that served us was very helpful and not pushy.
Lost a star due to high delivery charge even for short distance.

Réponse de Sterling Home - Edinburgh
We enjoyed a relaxed visit knowing what we wanted to purchase-and having decided we were then looked after-with no pressure by one of the staff.
All details were discusded including who would put the chairs together-and they arrived early and as timed by the delivery company.
A very satisfactory experience.

Réponse de Sterling Home - Edinburgh
Great experience in store. The staff really helped me put together my bespoke chairs. They took time, showed me all the fabrics, colours and materials to make my chairs my own. Would highly recommend this store.

Réponse de Sterling Home - Edinburgh

Réponse de Sterling Home - Edinburgh
Staff were great really knowledgeable and helpful getting me the right sofa

Réponse de Sterling Home - Edinburgh

Réponse de Sterling Home - Edinburgh
4 star only at present as still to receive delivery of suite around 12 weeks but pleasant experience able to look around without being bombarded with staff great choice and colours available x bonus able to take the dog x🐾

Réponse de Sterling Home - Edinburgh
Exceptional service on all fronts from both both Angus and David (with the beard) at Sterling Furniture, Kinnaird Park. These guys are the people to deal with — their product knowledge and genuine customer care is second to none, ultimately the reason I walked away a very happy paying customer. Thanks again gents.

Réponse de Sterling Home - Edinburgh
Great service from friendly and knowledgeable staff, plus Suzanne, Chloe and Dave stayed after closing time to finalise a complex set of purchases. Very impressed.

Réponse de Sterling Home - Edinburgh
Pleased with kitchen flooring and most of the customer service. Clive was very helpful and understanding.
We initially chose flooring which when it arrived had an overall green look. We wanted a replacement which was eventually upheld but had to pay
extra for returning the flooring £500 which
still seems ridiculous. The fitter Stevie was great.

Réponse de Sterling Home - Edinburgh
The boys were punctual, efficient and even hoovered up most of the excess carpet! As an added bonus, one of them helped me move some furniture back into the room before they left.

Réponse de Sterling Home - Edinburgh
We bought flooring from Sterling about a year ago. They came to inspect the floor prior to fitting, they fitted the subfloor after lifting the existing carpet and they recommended then fitted a vinyl tile. This cost over £6,000. We believed they were a company we could trust. In the past year the floor has cracked, separated in places, chipped and generally been a nightmare. Their fitters think the whole thing needs replaced. I’ve exchanged in excess of 100 emails and yet I still can’t get a full refund. I’m worn out, have an elderly relative here and really just want this to end so I can start again with a company who can do the job properly. This has been an endless nightmare and, while they seem to offer solutions, it’s never what suits the customer, who is the one who has suffered from their absolute incompetence so, if you don’t want to live a life of regret, do not go near Sterling. Beyond exhausted. I can’t see a place to attach photos so that’s a shame but think cracks, splits, poor finishes, raised section…
I’ll keep you posted but, still heard nothing! Clearly their customers are irrelevant! Just really low. It grinds you down. I’m assuming that’s their intention. They’re a giant company with all the power. The customer is a minion. Powerless. ☹️

Réponse de Sterling Home - Edinburgh
A wide selection of goods from potato peeler to sofas. Tge assistants are all very helpful and friendly.

Réponse de Sterling Home - Edinburgh
Friendly and efficient not too pushy alloweed us time to choose our suite

Réponse de Sterling Home - Edinburgh
As a longtime customer of originally Martin and Frost Tillicoultry before that I knew I’d be sure to find the sofa I’d been thinking of. It was first port of call. David looked after us very well explaining all we needed to make the right choice. Decision made he and store manager Susan completed the sale and we look forward to delivery of our beautiful Danetti sofa in a matter of days
Linda East Lothian

Réponse de Sterling Home - Edinburgh
Clive at the Edinburgh was super helpful. Price was very competitive and cheaper than Tapi. The overall job was very good the fitters were respectful and did a really good job. We are extremely happy and would buy flooring again from Sterling

Réponse de Sterling Home - Edinburgh
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.