Sterling Sleep Systems (APPF Inc) Avis 55

Great customer service. Yes, I still have a king sized waterbed. The last mattress I bought was a failure and that American company seems to be out of business. Glad to see that Sterling was still making waterbed mattresses here in Southern California. Ordered online and got everything I needed. Draining and replacing is the hardest thing about having a waterbed. I usually do it every 10 years. It’s a smart choice to replace everything at the same time and was happy that Sterling offered all the components needed. Package arrived quickly with new mattress, liner, heater and water conditioner, all top-of-the-line quality. It took about a month for the vinyl odor to dissipate, so 4 instead of 5 stars. Would buy from them again and recommend. We bought the classic “sack o water” and it feels great.

On Jul 19, 2024 I bought ten Premium 24 mil Waveless Softside Waterbed Tubes 3.5” that, with tax, cost $800. Since then, we have had three tubes fail with seam leaks which is a manufacturing defect. Each time one would fail, we would wake up in the middle of the night soaked. To add to the defect, the tubes were a already a few years old when we received them. Sterling did replace the failed tubes, but with the same tubes and I had to pay shipping. The last leak and the last straw was two weeks ago. I decided to scrap the Sterling tubes altogether and I ordered a whole new set of replacement tubes from another company. Seeing the manufacturing technique of the new tubes, I realized the main reason the Sterling "Premium" tubes failed and will fail in the future. The tubes we just ordered from another company have boxed ends, whereas the Sterling tubes just seal the tubes straight across the tube with no boxed end which makes this seam prone to failure. I am So sorry I ever found Sterling on the web. Their defective tubes have caused us a whole lot of miserable trouble. I want my money back!

I ordered these tubes on July 2024. The dates marked on the tubes: “Sept 2021”

These tubes were nearly three years old when I first received them. Sold as new.

Anton did a great job. He answered all our questions, made suggestions and made sure everything was correct. We couldn’t have asked for better customer service.

Choosing a sleep system from Sterling Sleep Systems was one of the best decisions we've made for our home

I'm 69 years old and have been sleeping in a water bed for 45 years. My old Sterling 600SXE sprung a leak after many years of use. I purchased a new 600SXE and couldn't be happier. Great mattress.

Excellent customer service. They even called me to make sure I ordered the right thing (I hadn’t) and they helped me correct the order over the phone so I got what I needed in a timely manner.

..........and found one offered here that was made in Sweden. Got it fast with no problems for a decent price and it came quickly. Very happy with my purchase.

This is my second purchase from Sterling. I bought a soft sided water bed years ago and it was time to replace the mattresses. Anton was so helpful, ensuring I got the right mattress to fit my frame. We love our Sterling bed!!

A live person answering the phone is awesome. Anton understood my needs and helped me with everything to ensure a smooth solution. My needs were met promptly. The time line that I was given was great. When I picked up my order it was ready sooner than expected. It was even loaded for me.

Hands down the BEST place to buy your waterbed and accessories in the US. The service is OUTSTANDING (Antoine is the best!), the prices are reasonable, and they ship quickly. When you call, you get a very helpful and knowledgeable salesperson—you don’t get that on Amazon. And Sterling makes the best soft sided waterbed out there!

This company does not follow their own return policy. They claim to have a 30-day return policy, but when I tried to return my order, they refused to honor it. The item I received was not as described — it was uncomfortable and the size was incorrect. Even when they “agreed” to take it back, they wanted to charge me for shipping and extra fees. Totally unfair and misleading. Avoid them at any cost.

We have been using Sterling waterbed plain "bladders" for years. After five years, under pro-rata warranty, the bladder leaked, and two replacements in a row leaked. We went to the physical factory and showroom, and selected a California King latex mattress that actually is in six components (three per each of the three layers), all held within an outer cloth bag with a mattress top that uses a zipper for closure. The unit arrived, was straightforward to remove each component from the cloth bag and easy to install into the existing waterbed wooden frame. Thus far, the mattress is working well.

easy purchase. packaged well. delivered before expected. would buy again.

The web site offered the quality items I was needing, at a satisfactory price. The items ordered were received sooner than the shipping estimate.

I can't say enough good things about this mattress system.

Every major mattress company should make beds like this! These beds are beautifully made, very comfortable, and over the long haul, less expensive than virtually any other bed you will own. That's because you can replace the parts that wear out without replacing the whole mattress.

Comfort can be adjusted by changing the topper and pillow top. And the topper can be different on each side of the bed for different people.

If you want a luxury mattress that over the time costs less than your average mattress – because you don't have to replace the whole mattress – this is what you want.

Always quality products and quick shipping.

Had a question prior to buying online which was answered promptly. After delivery had a couple of questions. Called the customer service number which was answered immediately. Was told the person to answer my question was at lunch and would call me upon returning. 20 minutes later I was called and my questions answered and an additional item I needed was promptly ordered and mailed to me the same afternoon. Fabulous customer service.