Steve's Richards Avis 14

•

3,8

Magasin de vêtements

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À propos de l'entreprise

Écrit par l'entreprise

We are a luxury retailer offering a curated selection of the world’s most popular designer brands. From clothing and shoes to accessories, we bring together iconic styles, premium quality, and timeless sophistication for customers who value fashion at its finest.

Coordonnées de contact

Royaume-Uni
stevesrichards.com

3,8

Bien

14 avis

5 étoiles

4 étoiles

3 étoiles

2 étoiles

1 étoile

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai de 24 heures

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

ll y a 2 jours

Honestly, I’d stay away from this site

Was actually excited to get these sneakers, but yeah… pretty disappointed. They looked really nice on the website, but in person they just feel cheap and poorly made. Shipping also took longer than I thought, and I didn’t really get much help when I reached out.
Honestly, I’d stay away from this site. There are way better places to spend your money

27 mars 2026

Avis spontané

Réponse : Steve's Richards

Il y a 20 heures

Hello Amin,

We’re really sorry to hear about your experience and appreciate you taking the time to share your feedback.

This certainly doesn’t sound like the standard we aim to provide, both in terms of product quality and customer support. We also take concerns about shipping delays and responsiveness very seriously.

Unfortunately, we’re unable to locate your order based on this review. Could you please reach out to our customer service team directly with your order details? We’d be more than happy to look into this for you and work toward a resolution.

Thank you again for bringing this to our attention — we hope to have the opportunity to make things right.

Kind Regards,

Customer Service,

www.stevesrichards.com

ll y a 5 jours

Rubbish

I ordered from this website because everything looked “luxury” and legit – nice photos, big promises, even the Trustpilot reviews seemed good. But the reality is completely different.
Really disappointed. The quality is very poor – cheap materials and nothing like what’s advertised. Shipping took a long time, and once it arrived I realized it’s definitely not worth the price. Customer support is also slow or just doesn’t respond. Wouldn’t buy again and wouldn’t recommend

22 mars 2026

Avis spontané

Réponse : Steve's Richards

ll y a 4 jours

Hello Kyrylo,

We’re really sorry to hear about your experience and appreciate you taking the time to share your feedback.

This is not the standard we aim to deliver, and we’re disappointed to learn that the product quality and delivery time did not meet your expectations. We also sincerely apologise if you experienced delays in receiving a response from our customer support team.

We take concerns like yours seriously and would like the opportunity to make this right. If you’re open to it, please contact us directly at info@stevesrichards.com with your order information so we can investigate and work toward a resolution.

Your feedback is important to us and helps us improve, and we hope to have the chance to restore your confidence in us.

Kind Regards,

Customer Service,

www.stevesrichards.com

8 avr. 2026

Fake Products Seller

Fake merchandise seller. Ordered some Gucci trainers and when hey arrived it was obvious they were not genuine Gucci products. Good copies, but still not genuine despite them assuring me that all products are genuine.

8 avril 2026

Avis spontané

Réponse : Steve's Richards

ll y a 6 jours

Hello Paul,

We’re very sorry to hear about your experience and sincerely apologise for the trouble this has caused.

After looking into your order more closely, it appears that you were sent a completely different style of Gucci trainers than the one you originally purchased, which understandably led to this confusion and disappointment.

This is not the standard we aim to provide, and we truly regret the error. Please rest assured that we are here to help resolve this for you as quickly as possible. Our customer service already contacted you for an exchange or refund request.

If you need any further assistance, please don’t hesitate to reach out to our support team, and we’ll make this right for you.

Thank you for bringing this to our attention.

Kind Regards,

Customer Service,

www.stevesrichards.com

8 avr. 2026

Got my order today

Got my order today, appreciate help from customer support for their patience and understanding.

8 avril 2026

Avis spontané

Réponse : Steve's Richards

ll y a 6 jours

Hello Sarah,

Thank you for taking the time to share your feedback. We truly appreciate your support and are delighted to hear about your experience with us.

Our team works hard to provide the best possible service, and it’s always encouraging to know we’re meeting our customers’ expectations.

If there’s ever anything more we can assist you with, please don’t hesitate to reach out. We look forward to serving you again in the future.

Kind Regards,

Customer Service,

www.stevesrichards.com

24 mars 2026

Very easy to order and delivery was on…

Very easy to order and delivery was on time as expected. Best price on the high end fashion.

24 mars 2026

Avis spontané

Réponse : Steve's Richards

28 mars 2026

Hello Donna,

Thank you for taking the time to share your feedback. We truly appreciate your support and are delighted to hear about your experience with us.

Our team works hard to provide the best possible service, and it’s always encouraging to know we’re meeting our customers’ expectations.

If there’s ever anything more we can assist you with, please don’t hesitate to reach out. We look forward to serving you again in the future.

Kind Regards,

Customer Service,

www.stevesrichards.com

17 mars 2026

Amazing service

Amazing service, thank you for taking your time and helping me to choose right fit for me.

16 mars 2026

Avis spontané

Réponse : Steve's Richards

20 mars 2026

Hello Maxlee,

Thank you for taking the time to share your feedback. We truly appreciate your support and are delighted to hear about your experience with us.

Our team works hard to provide the best possible service, and it’s always encouraging to know we’re meeting our customers’ expectations.

If there’s ever anything more we can assist you with, please don’t hesitate to reach out. We look forward to serving you again in the future.

Kind Regards,

Customer Service,

www.stevesrichards.com

15 mars 2026

Got order in time & exactly as…

Got order in time & exactly as described. Also, really easy to navigate through website which is a plus.

12 mars 2026

Avis spontané

Réponse : Steve's Richards

16 mars 2026

Hello Kimberly,

Thank you for taking the time to share your feedback. We truly appreciate your support and are delighted to hear about your experience with us.

Our team works hard to provide the best possible service, and it’s always encouraging to know we’re meeting our customers’ expectations.

If there’s ever anything more we can assist you with, please don’t hesitate to reach out. We look forward to serving you again in the future.

Kind Regards,

Customer Service,

www.stevesrichards.com

11 mars 2026

Not first time buyer

Not first time buyer. Always great prices and very speedy delivery. I always check on their website for new sales.

9 mars 2026

Avis spontané

Réponse : Steve's Richards

11 mars 2026

Hello Rahed,

Thank you for taking the time to share your feedback. We truly appreciate your support and are delighted to hear about your experience with us.

Our team works hard to provide the best possible service, and it’s always encouraging to know we’re meeting our customers’ expectations.

If there’s ever anything more we can assist you with, please don’t hesitate to reach out. We look forward to serving you again in the future.

Kind Regards,

Customer Service,

www.stevesrichards.com

8 mars 2026

Delivery on time

Been shopping from this website a while now and had never had any issue. Quality great and delivery is on time.

5 mars 2026

Avis spontané

Réponse : Steve's Richards

Actualisé le 9 mars 2026

Hello Benjamin,

Thank you for taking the time to share your feedback. We truly appreciate your support and are delighted to hear about your experience with us.

Our team works hard to provide the best possible service, and it’s always encouraging to know we’re meeting our customers’ expectations.

If there’s ever anything more we can assist you with, please don’t hesitate to reach out. We look forward to serving you again in the future.

Kind Regards,

Customer Service,

www.stevesrichards.com

6 mars 2026

Great value on Luxury brands

Great value on Luxury brands. Website easy to navigate with fast delivery. Will use again .

26 février 2026

Avis spontané

Réponse : Steve's Richards

Actualisé le 9 mars 2026

Hello Kieran,

Thank you for taking the time to share your feedback. We truly appreciate your support and are delighted to hear about your experience with us.

Our team works hard to provide the best possible service, and it’s always encouraging to know we’re meeting our customers’ expectations.

If there’s ever anything more we can assist you with, please don’t hesitate to reach out. We look forward to serving you again in the future.

Kind Regards,

Customer Service,

www.stevesrichards.com

6 mars 2026

Very good product

Very good product, nice quality and really good price. Will order again!

6 mars 2026

Avis spontané

Réponse : Steve's Richards

Actualisé le 9 mars 2026

Hello Dovile,

Thank you for taking the time to share your feedback. We truly appreciate your support and are delighted to hear about your experience with us.

Our team works hard to provide the best possible service, and it’s always encouraging to know we’re meeting our customers’ expectations.

If there’s ever anything more we can assist you with, please don’t hesitate to reach out. We look forward to serving you again in the future.

Kind Regards,

Customer Service,

www.stevesrichards.com

6 mars 2026

Purchased from them

Purchased from them, delivery was smooth.

6 mars 2026

Avis spontané

Réponse : Steve's Richards

Actualisé le 9 mars 2026

Hello Victoria,

Thank you for taking the time to share your feedback. We truly appreciate your support and are delighted to hear about your experience with us.

Our team works hard to provide the best possible service, and it’s always encouraging to know we’re meeting our customers’ expectations.

If there’s ever anything more we can assist you with, please don’t hesitate to reach out. We look forward to serving you again in the future.

Kind Regards,

Customer Service,

www.stevesrichards.com

4 mars 2026

Order arrived on timehappy with service

4 mars 2026

Avis spontané

Réponse : Steve's Richards

Actualisé le 9 mars 2026

6 févr. 2026

Arrived quickly

Arrived quickly, not first time buying from them, brilliant customer service.

6 février 2026

Avis spontané

Réponse : Steve's Richards

18 févr. 2026

Hello Camila,

Thank you for taking the time to share your feedback. We truly appreciate your support and are delighted to hear about your experience with us.

Our team works hard to provide the best possible service, and it’s always encouraging to know we’re meeting our customers’ expectations.

If there’s ever anything more we can assist you with, please don’t hesitate to reach out. We look forward to serving you again in the future.

Kind Regards,

Customer Service,

www.stevesrichards.com

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