The StoneLain Customer Service Rep that I spoke with went the extra mile to find me a matching Salad Plate after having received a new set of dishes...one chipped! Thank you StoneLain! SIncerely,... Voir plus
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I ordered these and they arrived super quick! I unfortunately had two bowls that were slightly damaged but again I reached out and that was rectified extremely quickly as well. The dishes are incredib... Voir plus
A couple dishes arrived cracked and I cant figure out how to get this resolved- your website is not helpfull.
We chipped a couple dinner plates taking them out of the dishwasher. I emailed product support and they graciously allowed me to order 2 dinner plates, despite their policy of selling an entire set. I... Voir plus
4,5
Excellent
472 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 45 % de ses avis négatifs
Répond généralement dans un délai d'un mois
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Prompt and perfect!
15 décembre 2024
My order was delivered in a timely…
My order was delivered in a timely manner and when 2 pieces arrived with defects they were replaced.
17 novembre 2024
I was not happy with the size of the…
I was not happy with the size of the platters and bowls . I also had some marks on some them also and waiting to find out now how to return . I do tho love this set and have other pieces but not impressed with my last order with the platters and serving bowls which were extremely small !!
13 novembre 2024
Réponse de Stone Lain
Hi,
thank you for your review. We have sent you an email for additional information so we can assist you with the return process.
Have a good day
Love the look of the salad plates! I…
Love the look of the salad plates I bought! They are a great contrast to the other set of stoneware from the same company.
They were delivered right when they said they would be. Boxes were packed really well.
15 novembre 2024
Stone lain helped me out a lot I love they're dishes sets
Stone lain helped me out a lot I love they're dishes sets and I broke one of my plates (btw they don't break easily) and they let me buy a replacement plate instead of the whole set again so that was really nice I'll definitely buy from them again in the future
24 octobre 2024
Great plates
It was deliver on time. I really liked the color and the quality of the plates.
28 septembre 2024
Nice product
Nice product. It arrived with some damage but the broken plate was quickly replaced so I have a lovely set of 12.
26 septembre 2024
Only 2/3 boxes delivered
Only 2/3 boxes delivered. Delayed response from customer service with no resolution yet and no commitment to get back to me.
26 septembre 2024
Réponse de Stone Lain
Hi,
thank you for the review. We will share the feedback with our team to improve the service.
Great Customer service
Customer service worked out a way to ship to my actual address
8 septembre 2024
Stone+Lain Ceramic Dishes
Stone+Lain makes beautiful ceramic dishes in a variety of colors. I love my new green ceramic dishes.
22 septembre 2024
Plate Order
I needed one replacement plate and the set of four I bought matched perfectly. Fast shipping and packed well. Thank you!
9 septembre 2024
16-piece collection.
The price of a 16-piece collection was exceptionally reasonable. I was kept informed of shipping and delivery information. The package arrived on time and was packed with care, so all items were safe and sound upon delivery.
12 septembre 2024
Réponse de Stone Lain
Hi,
we are sorry to hear that you have a plate missing. Please reach out to our support team at "support@stonelain.co" to confirm your shipping address.
Once the shipping address is confirmed, the team will be able to send out a replacement for the missing piece.
Have a good day,
Stone + Lain Team
Set was so well packed
Set was so well packed. Arrived in perfect condition and is absolutely beautiful!
6 septembre 2024
Prompt delivery and beautiful plates!
26 août 2024
Easy to work with and fixed my problem…
Easy to work with and fixed my problem quickly !
10 août 2024
Great product and wonderful costumer service
Beautiful product and wonderful customer service!
5 août 2024
Terrible customer service!!
I placed an order on Friday. Received an email same day saying it was shipped. When I check tracking number it says label created. A week later and it still hasn't shipped. I have sent many emails and left many voicemails. No response from the company. Terrible customer service!
31 juillet 2024
Avis spontané
Réponse de Stone Lain
Hi Tracy,
thank you for sharing your feedback.
An email was sent to answer your questions. As mentioned, there is a package that is currently in transit and we are in contact with FedEx to get the update on the second package.
Once we have a response from FedEx, we will send you the follow up via email.
Have a good day
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