Storage King New Zealand - Avondale Avis 189

In all honesty the latest interaction with storage king I wouldn't recommend. Buisness are getting more greedy and treating customers like they are irrelevant and putting prices up when it's already a struggling economy and don't get back to the customers. Bad communication and I would look else where for storage before looking at storage king in all honesty.

Staff were great. The whole process was very simple Highly recommend them.A very efficient team. Artie F.

Amazing customer service!!
Highly recommend to all 🤗

Thanks Storage King NZ

Customer Service really helpful

Great prices on the boxes and tape. Lovely people who have a chat and a laugh with you.

Excellent, helpful staff, high-level security (PIN access/cameras), and clean, dry, accessible facilities.

Polite and professional

The staff at Storage King in Avondale are friendly and super helpful. Dealing with them has been a breeze.

Service was great - very helpful! - we were greeted with a smile which always makes it a lot easier to communicate - we have no complaints!

Customer Services is great I would recommend Storage King Avondale to my friends, family and the wider community.

There are so many negatives - I plan to focus on one for now. Prices escalate quickly with this company; they admit to a 10 monthly scheduled increase, however you will find invoices are rarely accurate and that the 10 month isn’t always adhered to.
My storage fees went from $250/mo. to $420/mo. Don’t bother trying to explain you cannot afford massive price hikes; they will not care.

You will discover any criticisms of escalating charges and hidden costs results in being “invited” to store your belongings elsewhere - of course you will have to pay additional fees and two weeks of (unused) storage fees to do so.

Yes - you will also be charged late fees of $20 at every opportunity - check Every Single invoice you get from Storage King against bank records of what you actually paid and on what date - and when the payment was *actually* due (is it actually “late”?)

Yes - you will also be charged for courier fees for any correspondence, even when this is sent to an address Storage King know is incorrect. They will brush off any and all complaints about this.

I had to submit a privacy request just to update my address - my emails and phone calls were simply ignored. Despite this, the incorrect address remained even after my request was claimed to have been actioned and Storage King continued to charge me - to have my information handed over to… who knows.

Yes - they will be careless with your “private and confidential” information, despite their privacy policy, and will want you to “prove” any privacy breaches - even if doing so requires access to information that they have withheld or simply refused to provide.

I notice many of the negative reviews which used to be all over Google have been obscured recently due to an influx of multiple strangely-positive reviews (I say “strangely” because both word-of-mouth and my own experience - indicates nothing has changed).

I worry that potential customers are being further misled by the cherry-picked reviews currently displayed on the Storage King website.

If you have no other option than to use Storage King, I urge you to first register your belongings on the Personal Property Securities Register - PPSR (this allows you to register a security interest in your belongings/personal property) via the MBIE website - registration costs $14 for five years and gives you a bit of protection.
Take photos of any belongings you are leaving under Storage King’s care - and of your belongings once they are in the unit itself. (I will address this in more detail later)

I found the team were very accomodating. They communicate well between each other so everyone knew what was happening. Very friendly and helpful. Will use them again if need be thank you team for making this a very easy process.

They were very kind and really helpful,me and my family really felt at home, thank you so much storage King Rosebank

Theyr been really good to me their good guys, awesome experience.

We have been using this storage for a very long time good service and affordable they give us discount as well.

First impression at reception.kind friendly helpful and great service that they offer in helping with my move.for a company this big .thank you avondale storage staff.best i have ever had for a service like this.