Steamforged Games Avis 33

Really want to like this company. Ordered a week ago with the website saying ships within a few days. Got a response to an email updating my address but silence when I ask about an ETA.

If you can't keep up with the demand of a single item then your focus is in the wrong place. I know you were handed a turd by privateer but this really isnt good enough.

Waiting for the Monster Hunter Iceborne Kickstarter for years... I generally don't do this kind of reviews, but since their core business is to make Kickstarters, and since they continue to just spit half truths in each new update, and since they DID NOT GIVE US AN UPDATE FOR A MONTH, I think that the least I can do is to give them a bad reviews, hoping others will read this when they are going to fund their future Kickstarters and being discouraged in funding them. Using CNY as an excuse for another delay it's insulting, since they routinely make affairs with China and they know well that CNY exhists and has to be taken in account for logistics.

Just waited a little bit more than 3 months for broken guild ball minis. with the sent package, it´s clear they don´t give a damn. You need no degree to see that the minis will break packaged like this. this is an absolute joke. DO NOT BUY THERE!!!

For background, I print resin models for myself, and for friends. The quality of the models that Steamforged Games is content sending people is not any kind of standard I would even find acceptable to give as a gift for free. Models that have clearly not been allowed to have the IPA fully dry before curing and come out shiny and with muddied detail. Models that have supports still left on them, as well as support marks left on them from when said supports were removed. Shipping a warjack with a pit/hole in the body due to a printing error. They even ship models with obviously misshapen parts, either from printing incorrectly, heat, or some other factor. For the latter issue, I've found I've had to use hot water to anneal the misshapen parts and bend them into the correct position (often a thin part, such as a rifle, sword, or bipod).

On top of all this, I didn't even get everything I've paid for. The Winter Korps Core Expansion is missing a model, and a Mini Crate mini that I was charged for back in October still has not shipped to me.

Not only that, their customer service is non-existent. Even when you try to get things resolved, there's far too much automation, canned responses, and nothing replies about there being too much shipping volume nationwide, when no other company has ever given me issues like this, nor provided such excuses. I have a ticket for replacing a model open, and it's sat for 10 days with no response. That's well outside the estimate they gave of 5 days to deal with the backlog of requests from the Christmas break they went on.

The only reason I'm giving this 2 stars instead of 1 is because I like the Warmachine IP, and I like the way that they're handling the rules and the legacy models, making the rules largely free in their app, and offering STLs to be able to print legacy models. But their own printing service is atrocious, and I know I could do better (despite their poor pre-support work on models. People I've talked to have said they just manually support, because SFGs pre-supports are very hit or miss). Why do I know I could do better? Because I don't settle for doing things by half measures. If it's not good enough, I do it again until I get it right. And SFG should take the same approach.

Broken models no refund

Terrible experience, avoid at all costs

I´m giving two stars purelly on the somewhat nice design, few games that are playable and that they are not outright scam.

Steamforged Games are known for somewhat lacking quality of gameplay (not always), not being great to bring the original PC gameplay onto board, have terrible and slow custommer suport, use predatory and FOMO Kickstarter strategies, while NEVER delivering on time - in generall you can count they will be late by at least a year.

In generall there is a lack of care and quality controll - they make great, game accurate sculptures - which will often have problems with lack of details or are made in way that is nonsensical to the original. Same goes for texts that mention the lore of original material - often sounding generic (even A.I. like) while having blatantly wrong passages. Sadly the same goes for quality - they have a really good sculpting team again, but mostly the larger models often come warped or broken.

Add to that, that they are visibly unable to learn or be straight with their customers - they always put the first fulfilling date soon, inform about delays only few weeks before they should start to fulfill, keep reopening and adding to the pledges, often by kickstarter exclusives that can come over a year after the campaign started and the pledges are supposed to be closed.

And again, all the problems with campains that are running now they have had in all previous ones i known off - they do not learn nor step up.

I placed an order 7 weeks ago, go sick of waiting so asked for a refund.
It was miraculously posted the next day, and they still haven't responded to my email.
Terrible customer service

If I could put zero stars, I would.
They take great ip's, promise so much and fail deliver.
Terrible execution of games, horrendous supply issues, awful customer service.
Will not touch any of their games ever again.

I bought an expensive Khador Box in France several weeks ago. One miniature was missing and another war missprinted. I sent several mails to the customer service but received no answer… what can I think about it? I start a new game and I see I can’t trust the company which produce it… first time in 30 years I have this kind of issue with a tabletop game

really bad. expensive 3d printed models that arrive broken and bent. customer service slow to response and don't resolve.

terrible company. order black friday sale last nov still not receiveds anything.

Ordered in their pre-christmas Sale 04/12/24 as a christmas gift.

No email updates or communication on my order.

Item delivered today 07/01/2025 over a month later and missing Christmas entirely despite paying for next day delivery on in stock items.

Fell hard for their Black Friday offer start of December. Ordered a lot of stuff. Still not delivered. They totally missed Christmas. It's been a month. Their products are great, but NEVER order direct.

Edit: Finally arrived yesterday. All present and correct, well packed, undeniably good quality minis at low prices (in the sale). Just avoid buying direct if you can. If you must buy in the sales, expect at least a month for shipping, and very few updates/apologies.

Made order on 29th November at 12.30am, no updates for over a week. Emailed asking for an update and rec'd reply on 12th Dec saying they had a backlog but was looking to get everything shipped before christmas.

Find out on the 18th that several who made orders around the same time as mine had now received theirs. Emailed again asking for an update.

Get a reply on *CHRISTMAS EVE* consisting mostly of a copy and paste blurb, and saying it won't now be arriving till the new year, with no comment on why other orders made around the same time had shipped.

They make good games, but the shipping and customer service from them is *atrocious*, and they should be avoided at all costs.

Great games, Useless customer service don't buy from the main site, AVOID.
update-Now Christmas Eve not even a
response.
They take your money and don't deliver - literally.
Made an order on the 03rd 0f December- Three weeks later -no updates -23rd -two days before Christmas -as they was purchased for presents.
They can't deliver or communicate. All you get for any contact is automated tickets , for a company that make a lot's of money they cheap out on customer service- totally automated and not monitored ,maybe just occasionally for someone to pick up and read every now and then send excuses.
Trading standards is unfortunately next stop, and get refund from card hopefully.
Customer treatment is terrible.

After ordering will send you lots of junk mail advertising their products, but will fail to actully send your order. customer supports answer to this is to send the shrug emoji.

This happened about a year ago but now that I see yet another funding campaign of them, I feel I need to write this.

A good while ago, I late pledged their last Resident Evil board game. Mails were sent later to let us know they are on their way. Some time later they let everyone know we should contact them if we still don't have it, which was my case.

I did and they answered to wait a bit longer (what is the point to tell us to contact them then?), so I did. A month later I contact them again, they answer quickly asking me my adress to check it up...

And that was the last mail I got from them. A month later I send another email. Nothing. One month later, another: again, nothing.

Safe to say: they simply ghosted me and I never got my order.

Never back anything of them, no matter how good it looks. They aren't worth a single coin if that's how they treat their customers.

they charge insane amounts of money to send stuff. 40 to ship a medium sized game???

Received the boardgame with missing accessories.
Half years later, I still don't know when I can receive them.
Also, it is really hard to get the feedback from customer service.

I placed an order 8 days ago.
I had to ask customer service about the status and was told it would be shipped.
A few days later I get a tracking, but yesterday I am contacted by logistics? I have no idea who contacted me, who informed me that the package I will receive has incorrect goods (do they notice 8 days later?), and that my goods will be sent in a generic "soon" I write to customer service and I don't get answer.
Today I receive the package and the goods are not only wrong but have nothing to do with what I ordered (miniatures).

To date still no response.