We were highly dissappointed when after 3 months our rent went from $44.00 to $115. From one month to the next without warning or notification. We had moved in to this unit because our rent skyrockete... Voir plus
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Lisez les avis des autres
Once Store Space took over for Cube Smart, the place really went downhill.It is dirty, unkempt, trash everywhere. The worst thing, however, is that whenever I visit(VERY infrequently anymore), I am ha... Voir plus
L'entreprise a répondu
Monique is kind, caring, thoughtful, and fully embodies amazing, over-the-top, 21st century customer service. She listened and empathized with our situation. Her customer service is unmatched.... Voir plus
We moved out of our unit in advance of our lease end date and provided ample notice of termination. The unit was left impeccable. We made numerous requests for refund of the security deposit to no... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Store Space understands there are many circumstances that call for renting a storage unit. We also appreciate that what you are storing is meaningful, for sentimental or financial reasons. That’s why we operate our company with the mission statement “Storage That Cares.” We care for your personal belongings as if they were our own, and are committed to provide you with the best storage care experience possible. We offer a wide variety of storage solutions at Store Space; our properties have the latest state-of-the-art features, amenities and security systems expected at a modern self-storage facility. Our storage options include indoor storage, drive-up storage, climate controlled storage and vehicle storage (auto and RV). At Store Space you’ll find the type of storage you need, at a price you can afford. We provide a wide variety of storage unit sizes to cater to everyone’s unique storage needs. Our diverse lineup ensures the perfect size storage for you – you can rent a storage unit as small as a walk-in closet or as large as a three-car garage! We can help you with just a little extra space for seasonal items, or a space large enough for a three-bedroom house; you’ll find the perfect size storage unit at your local Store Space self-storage facility.
Coordonnées de contact
9480 S Eastern Avenue, Suite 251, 89123, Las Vegas, Etats-Unis
- 18337867366
- CustomerSupport@storespace.com
- storespace.com
1,7
Mauvais
200 avis
N'a pas répondu aux avis négatifs
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Very personable helpful employee at
Very personable helpful employee at checkin. Thorough, professional.
4 mars 2019
Avis spontané
Réponse de Store Space Self Storage
Paula,
Thank you very much for taking the time to leave us such a nice review. We look forward to continuing to provide you with superior customer support!
Reserved online..
Reserved online...I arrived as they were about to close, to do my paperwork. I worked with Michelle, and she was very patient, kind and beyond awesome! I will recommend this company to anyone. Thanks again for such great service!
26 février 2019
Avis spontané
Réponse de Store Space Self Storage
Ms King,
Thank you for taking the time to leave such a kind review. We are so pleased to hear your experience with Store Space was a positive one and we look forward to continuing to provide you with excellent customer support.
Great Choice for Storage
Michael was informative, helpful and professional. Highly Recommended.
25 février 2019
Avis spontané
Réponse de Store Space Self Storage
Hi Zach -
Thank you so much for taking the time to give such a great review. We look forward to continuing to provide you with excellent customer support!
We are moving from your storage unit…
We are moving from your storage unit because it is now inconvenient. We now have a 60+ minute round-trip drive to the unit from our house. Thank you for the service you provided.
I plan to have all of our belongings out of the unit by Thursday.
Ron Davis
25 février 2019
Avis spontané
Réponse de Store Space Self Storage
Thank you for your kind words Ron, we have enjoyed working with you!
Réponse de Store Space Self Storage
Eileen,
Thank you for taking the time to tell us about your experience with Store Space Self Storage. We are so pleased to hear you were satisfied, and we look forward to continuing to provide you with excellent customer care.
The young man at the desk was very kind…
The young man at the desk was very kind and helpful with all of my needs. He has very good customer service skills.
18 février 2019
Avis spontané
Réponse de Store Space Self Storage
Beatrice,
Thank you so much for your kind words - we are pleased to hear you had a positive experience with Store Space!
We look forward to continuing to provide excellent customer care.
Every aspect of leasing a unit from…The new Store Space facility
Every aspect of leasing a unit from Store Space sets this company above the competition. Fair pricing, climate control, and a clean environment, along with professionalism and detail-oriented customer service puts the company a notch or two better than other storage companies. We are so happy to have found them! J.E.
14 février 2019
Avis spontané
Réponse de Store Space Self Storage
Hi Jeffery,
Thank you so much for your kind words! We are so pleased to hear your experience with Store Space was a positive one, and we look forward to continuing to provide you excellent customer support.
Professional and attentive service!
Nice people to deal with and professional stuff.
Had a small issuee with gate at the time of delivery, but the manager helped with no questions asked and everything went super fast and smooth. Will recommend this place to businesses and regular customers. Thank you!
11 février 2019
Avis spontané
Horrible lighting and move out fees
I asked for 3 weeks to have the overhead light fixed as I couldn't see into my unit. I moved out on the 5th in which after that date I would.of been late. They charged me 21$ . If the storage is 57 for 30 days how would moving out on 5th not late be 21$ ? That is fraud and a RIP off and I am filing a Bbb report.
11 février 2019
Avis spontané
Réponse de Store Space Self Storage
Evangeline,
Thank you for sharing, we are so very sorry to hear your experience with us was unsatisfactory. We did have the opportunity to review your account and did not see a notation regarding repair of the overhead light. We will address directly with the manager to prevent this kind of oversight from happening again.
Separately, we did want to provide some clarification around your fees. Your rent was prorated when you moved out of the facility and was a total charge of $8.99. Your Tenant Protection plan does not prorate and is $12/month. This should be itemized out on your final receipt – please let us know if this is not the case or if you would like an additional copy for your records.
833-488-8380
Storespace.com
I made an online reservation for a…
I made an online reservation for a space at the beginning of January and noticed after making the reservation that it was only good for 7 days. I received a call from a rep and was told that the reservation would could be held until I actually needed the space. I received a call from a rep a week or so later and then just about everyday afterwards EVEN AFTER notifying them that I would come the sometime during the last week of the month. When time came for me to actually get the space I explained to the rep that I wanted to go look at it to make sure it was what I needed before purchasing over the phone. The rep that I was speaking with was somehow adamant about me making the purchase over the phone- kept mentioning that I would save XX amount of time by doing so. I finally did make the purchase. The takeaway from this review is that I felt like the phone calls were OVERKILL. If someone tells you that they will be in touch, allow them time to get in touch.
7 février 2019
Avis spontané
Réponse de Store Space Self Storage
Hi Tameka,
Thank you very much for your feedback. We always appreciate the opportunity to improve and will be sure to incorporate this into our training program.
Thank you again!
Savoy is the best manager she is ready…
Savoy is the best manager she is ready to help you always .The storage properties are clean and well lighted .I always
Recommend you to all my friends and colleagues how good you are.
6 février 2019
Avis spontané
Amber is the best!
5 février 2019
Avis spontané
They are people orireinte and respect…great storage company in Indianapolis IN
They are people orireinte and respect ful and go out there way to help a customer and Patricia Brown the co manager is awesome and a kind person
5 février 2019
Avis spontané
I asked many questions about the…
UPDATED:
I asked many questions about the pricing when I spoke with someone over the phone. One question was the amount including the insurance and the sales person told me YES. But once I went to sign the papers they informed me that it's extra. I would have been okay with everything but they didn't tell me in person about the insurance being extra until I signed the papers. I could have went somewhere else more reasonable with price.
The response below is telling me I didn't do a contract but why do I have my lease and receipts right in front of me? I paid and signed a lease. THIS IS BAD BUSINESS!
4 février 2019
Avis spontané
Réponse de Store Space Self Storage
UPDATED:
Kayla,
I do apologize for all the miscommunication and understand you did come into the office on the 1st to reserve your unit and paid in cash. We also reviewed y our call and will revisit training on the our tenant protection plans with the team to ensure clarity moving forward. Thank you for bringing this to our attention.
Best
Store Space Customer Support
---
UPDATED
Kayla,
My personal sincerest apologies. We did look through our records and this is the information on file. Clearly something is not matching up. I will look into it personally and address. Stay tuned.
---
Hi Kayla,
Thank you for the feedback, we apologize for the inconvenience and do have a few questions to help us better serve you. Looking through our system we see you did speak to our Call Center; however, it does not appear you have come into the store to complete your leasing paperwork or finalize your unit.
We would love to understand more about the breakdown in communication and ensure a positive experience with Store Space Self Storage. If you can give us a call back our Call Center will be sure to make this right for you.
833-488-8380
Storespace.com
The manager was very friendly and…
The manager was very friendly and helpful with helping me decide what unit I needed and explained what they had to offer. The facilities is very nice and clean. I will recommend to others.
Great service Ms Sandra keep up the good job.😎
29 janvier 2019
Avis spontané
Réponse de Store Space Self Storage
We are so glad to hear about your positive experience with our team - thank you for the kind words!
Réponse de Store Space Self Storage
Anisha,
We are sorry to hear your experience with us was disappointing.
Our customer service team has tried reaching out to you to see how we can help improve things. If you could please call us back at the number below, we will work hard to make things right for you.
833-488-8380
storespace.com
The manager was curtious
The manager was knowledgeable, the property was clean,. I felt safe about my surroundings, and storage unit because of the location and cameras
.I have had bad experiences with (Public Storage) and I would not recommend anyone storaging anything at any of their locations. How ever this Storage Company is safe and clean, and the staff is curtious.
8 janvier 2019
Avis spontané
Réponse de Store Space Self Storage
Thank you - we are so happy to hear your experience with us was a positive one!
Convenient
Convenient, clean and the personnel at the facility were very helpful and accommodating.
1 janvier 2019
Avis spontané
Réponse de Store Space Self Storage
We are so pleased to hear of your satisfaction with our team. Thank you for the review!
great facility and great manager
The storage place where we was on C Street and store manager was Monique she's very nice person and treated me and my wife great we are sad to leave.
31 décembre 2018
Avis spontané
These manager are nice conversation
These manager are nice conversation. They concern about secure locker.
28 décembre 2018
Avis spontané
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