We were highly dissappointed when after 3 months our rent went from $44.00 to $115. From one month to the next without warning or notification. We had moved in to this unit because our rent skyrockete... Voir plus
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Once Store Space took over for Cube Smart, the place really went downhill.It is dirty, unkempt, trash everywhere. The worst thing, however, is that whenever I visit(VERY infrequently anymore), I am ha... Voir plus
L'entreprise a répondu
Monique is kind, caring, thoughtful, and fully embodies amazing, over-the-top, 21st century customer service. She listened and empathized with our situation. Her customer service is unmatched.... Voir plus
We moved out of our unit in advance of our lease end date and provided ample notice of termination. The unit was left impeccable. We made numerous requests for refund of the security deposit to no... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Store Space understands there are many circumstances that call for renting a storage unit. We also appreciate that what you are storing is meaningful, for sentimental or financial reasons. That’s why we operate our company with the mission statement “Storage That Cares.” We care for your personal belongings as if they were our own, and are committed to provide you with the best storage care experience possible. We offer a wide variety of storage solutions at Store Space; our properties have the latest state-of-the-art features, amenities and security systems expected at a modern self-storage facility. Our storage options include indoor storage, drive-up storage, climate controlled storage and vehicle storage (auto and RV). At Store Space you’ll find the type of storage you need, at a price you can afford. We provide a wide variety of storage unit sizes to cater to everyone’s unique storage needs. Our diverse lineup ensures the perfect size storage for you – you can rent a storage unit as small as a walk-in closet or as large as a three-car garage! We can help you with just a little extra space for seasonal items, or a space large enough for a three-bedroom house; you’ll find the perfect size storage unit at your local Store Space self-storage facility.
Coordonnées de contact
9480 S Eastern Avenue, Suite 251, 89123, Las Vegas, Etats-Unis
- 18337867366
- CustomerSupport@storespace.com
- storespace.com
1,7
Mauvais
200 avis
N'a pas répondu aux avis négatifs
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Good customer service
Good customer service, cheaper than most places and conveniently closer to Wynnefield section of the city.
31 octobre 2018
Avis spontané
Great service
25 octobre 2018
Avis spontané
My storage was very clean and nice.
24 octobre 2018
Avis spontané
It was a very painless process and…
It was a very painless process and pleasant experience. The young lady was thorough polite and extremely knowledgeable. It only took a few mins to do all the paperwork. The facility is very nice and clean with a great layout that makes navigating the area with a full size truck easy.
24 octobre 2018
Avis spontané
Staff was courteous and patience
Staff was courteous and patience. She took her to go over my contract. Explain any concerns that I had. Good customer service ❤
24 octobre 2018
Avis spontané
It's ok with new company in all rates…
It's ok with new company in all rates sky rocjet
15 octobre 2018
Avis spontané
Self storage convenient
Self storage is a clean, safe and convenient place to store items unable to be used in the home. The office staff is helpful and friendly.
15 octobre 2018
Avis spontané
I've had to switch the size of the…
I've had to switch the size of the units I need several times and they've always been very helpful in making this happen.
15 octobre 2018
Avis spontané
The people there are very kind and…
The people there are very kind and helpful.I thank them very much.My storage is safe and I appreciate that!
14 octobre 2018
Avis spontané
Worst company ever!
Worst company ever!! Had my storage payment set up automatically to come out on the 5th every month. They decided to put my payments through on the 1st which caused overdraft fees, then they were supposed to send a letter to give my bank so I could be credited back to my account. That never happened either. I've had my storage unit for 4 1/2 years and I've never had so many issues. I started paying $80 a month it has now increased to over $180 a month. It's actually cheaper to buy your own unit compared to renting through this company.
13 octobre 2018
Avis spontané
Réponse de Store Space Self Storage
Tana,
We wanted to follow up with your review regarding late fees and over draft implications.
Again, our sincerest apologies the change in billing cycle associated with new ownership was not communicated clearly. We do have a 1st of the month billing cycle, which we find works best for our customers in terms of planning and budgeting. Looking through your records, it does appear your credit was issued.
Is there anyway other way we can help improve your experience with our company?
1.833.STORE.NOW
Bad customer service
Bad customer service, raised prices and fees after owner sold. Store your belongings elsewhere.
13 octobre 2018
Avis spontané
Réponse de Store Space Self Storage
Honest,
We are sorry to hear your experience with us was disappointing. If you are able to provide your name , we will have a customer service representative reach out to you and see how we can help improve things.
I love this place
I love this place. Been a customer for 5 years. Even when owners changed hands, everything went seamlessly smooth. Service remained great. AND AFFORDABLE! (very important to me) Facility is well light, well secured, and very clean. Prices are FANTASTIC!! I have sent Great Space Storage several customers over the years. Every one of them has been satisfied.
Rest assured, you'll be satisfied, too.
13 octobre 2018
Avis spontané
24/7 access includes service!
It was Sunday afternoon, we hadn't placed our lock on our unit since we needed to make extra keys. When we arrived to put some items into our unit we found it locked. Strange since I still had the lock. I called the district manager expecting to leave a voicemail message. Much to my surprise he answered. He allowed me to store my few items in an empty unit near by. Within an hour he had investigated the problem with the site manager and returned a call to me. They discovered the problem and initiated action to have it corrected by the following morning.
13 octobre 2018
Avis spontané
So far I am very disappointed with…
So far I am very disappointed with Store Space. They took over the company where I was renting a storage shed with no notice to the customers. There was little to no communication about changes but they made darn sure to reach us to tell us the rates were going up dramatically. Also, they have made insurance mandatory so quickly that you had little choice but to go with their overpriced insurance.
As soon as I am able I am emptying my shed out, closing the account, and making sure I let others know not to do business there unless they want rate increases to a faceless company that apparently doesn’t really value anything but their customer’s money.
13 octobre 2018
Avis spontané
Réponse de Store Space Self Storage
Amanda,
Thank you so much for bringing your concerns to our attention - we want to do everything we can to ensure your experience with Store Space is a positive one.
Our company policy is to let clients know in advance of a change in ownership, we sincerely apologize our letter did not make it to you before hand. While there was a slight rate increase of around $10, we hope the increased security measures, 24 hour digital surveillance, climate controlled units and trained staff have left you feeling these dollars were put to good use. We take the safety and security of both you and your personal belongings very seriously; our Tenant Protection Plan is an integral part of this philosophy and ensures you will be fairly compensated if there are any unforeseen issues or damage done to your property.
As a company we work hard to maintain fair and competitive rates for all our customers. If your out of pocket costs seem inappropriate, please contact our call center who will work directly with you to review all our unit sizes and rates, as well as competitive offers. They can be reached at 1.833.STORE.NOW.
Thank you, we look forward to hearing from you soon.
First couldn’t get in gate
First couldn’t get in gate. Code changed without notice. The fence completely ripped down. Also forced to take out insurance. No one ever at location. Liked mr warehouse better
13 octobre 2018
Avis spontané
Réponse de Store Space Self Storage
Hello.
We are sorry to hear your experience with us was disappointing. If you are able to provide your name, we will have a customer service representative reach out to you and see how we can help improve things. We take great pride in each and every one of our properties and have confirmed the concerns you expressed were resolved in a timely manner. If you can please reach out to our call center, they will be sure to review compensation options for your review. Please contact us at 1.833.STORE.NOW so we can make things right.
Thank you, we look forward to hearing from you soon.
Only continue to use this unit because…
Only continue to use this unit because My items have been there for years, nothing special.
13 octobre 2018
Avis spontané
Réponse de Store Space Self Storage
Audrey,
Thank you for your business - we appreciate all of our clients, both temporary and long term. We have worked hard to bring competitive rates, diverse unit sizes and excellent customer service to all our locations. The safety and security of our clients and their personal belongings has been at the forefront of all our remodeling efforts. We would love to hear more from you and learn what we can do to make your experience with Store Space a truly exception one - please reach out to our call center at 1.833.STORE.NOW
We do hope to hear from you soon and are anxious to help improve your experience with Store Space Self Storage.
Warehouse area is always clean
Warehouse area is always clean. I am retired from Sears and have hired thousands of people. If I was still hiring, I would hire Savoy in a heartbeat. She is smart, very good with people, and always has a smile on her face when she greets you. She is definitely material for a higher position. District Mgr. Alan has always responded to any questions I may have, almost immediately. This company hires great folks. Just needs to work on customer retention instead of continual raising of rents and running off customers that have been there for years. Maybe raise base prices for new customers, but need to show some loyalty to existing customers that have paid their rents on time.
12 octobre 2018
Avis spontané
I have lost 5 pair of Air Jordan…
I have lost 5 pair of Air Jordan because they dry rioted and some pairs were irreplaceable.
12 octobre 2018
Avis spontané
I been with this place for years and…
I been with this place for years and not happy with all the price increases this year..
12 octobre 2018
Avis spontané
Réponse de Store Space Self Storage
Mark,
Thank you - we always appreciate feedback from our customers.
Looking through your records, there was a nominal fee increase for your unit for +/-$10, associated with new ownership. We do hope the increased security measures and trained storage professionals recently hired demonstrate this increase was put to good use. Also added to your contract was a fee (roughly the same amount,) applied to a tenant protection policy, something we do insist upon to protect you and your property.
Lastly, our billing cycles run the 1st on every month. We have found this is most convenient to the majority of our clients as it helps with planning and budgeting. If you would like help in setting up automatic payments that coincide, so late fees are never an issue, our call center will be more than happy to assist. You can reach them at 1.833.STORE.NOW
We do hope to hear from you soon and are anxious to help improve your experience with Store Space Self Storage.
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