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Ordered from them. Product was not as advertised and did not fit a 3 yr old as a braclet, let alone a mature male as advertised. Could get your money back if you send product back to Hong Kong on pricely track mail. !! Yer right.
I purchased two bracelets for my grown sons, but they are too small for most men and very damaged. Incentive to purchase was a notation on their page at the time of ordering, they offered to pay return postage without any questions asked (photo taken before they removed this), when they now want me to return them to Florida USA, when were actually sent to me, they were posted in Australia. Order number:YT2518800708175876
There has been an offer to refund if I return the item to the USA (very expensive exercise), but no guarantee that if I return them I will get my money back
Totally fraudulent. AVOID. Books are NOT AS SHOWN in the advertising. They're flimsy, thin, paperbacks like something from a $2 store. They are not the hard cover shown. Although items are not as described, the books were posted From NSW Australia, the company wants them returned to the USA at my expense! Cost me $78 AUD for the books initially, and to return will cost me a further $45 AUD.
Edit: after an influx of customer complaints, this company has now changed their name from Storygifter to Soul Sent Gifts- You can look up Soul Sent Gifts on Trustpilot and review there too.
Absolutely fraudulent. Advertising a book titled "MUM, I want to hear your story" - They send out an American version titled MOM and refuse to send the correct book (MUM) even after that is the book you have purchased and paid for.
Their solution is for YOU to send the book back to them in AMERICA (with tracking) for a refund...
MANY customers have complained about this on their social media posts (Of which StoryGifter promptly remove ALL negative comments)-
This has been forwarded to Consumer Affairs & Fair Trading by other customers.
StoryGifter have breached the Australian Consumer Law:
- The Australian Consumer Law provides consumers with the right to truthful and accurate representations when buying a product or service. This means that businesses must not mislead you with statements that are incorrect or likely to give you the wrong impression. This rule applies to information that a business provides you in any medium, including when talking to a sales representative, on packaging, in online shopping forums or social media.
StoryGifter have also breached:
- Section 56 titled "Guarantee as to supply by description."
&
- Section 29 :Prohibits businesses from making false, deceptive or misleading representations about goods or services, in connection with their supply or promotion.
"No goods and services should be marketed in such a way as to reasonably imply a false or misleading representation regarding the goods or services.
Avoid at all costs- and if you have fallen victim to them, please report them to the Government Agency in your state."
DO NOT PURCHASE FROM THIS COMPANY!!
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