Strapology Avis 

So the order arrived but one strap wasn't what I chose and the other was broken, HOWEVER, the customer service was great and they sent me replacement straps.

Delivery could be a little faster than 2 weeks though.

Order arrived on time and I am satisfied, wish the customer support was faster tho as many of my emails went unanswered for a while.

This is easy 5-stars from me! I have ordered two times and they have always delivered on time.. the product quality is surprising too as I am a consumer of such products for years so I can spot a bad one and Strapology is great! Thanks a lot.

I can’t say how impressed I am with Strapology, I placed an order with them which which the post office lost, not only did they send me a replacement but they gave my a second strap as an apology, both straps are really good quality, so I will definitely be buying from them again

Thank you for a quick delivery! This order is going as a present so it was important for us to receive everything on time. Again, thank you for your efforts and keep up the good work!

The order was slightly late but I already expected that because the holiday season is on so all orders are late no matter from where you order.. Either way, the products are of a high quality and I have nothing to complain about.. Best prices I've found. Thanks again!!

I'm still waiting for my orders, it's been 10 days now. I have not received any response to my earlier emails regarding what is happening with the shipment. After 8 days, Laura from Strapology kindly sent an e-mail saying that they were sorry and the order would be renewed, but she suggested that I choose another product that was available immediately. IF I WANTED A DIFFERENT PRODUCT, I WOULD ORDER ANOTHER PRODUCT FROM THE START.
No communication, very incompetent company. I'll see what he sends, because so far that's all they promise...

Very happy about my order and big shout out to the team getting things to me on time.. Definitely worth the five star rating! Many thanks!!!

Despite being told multiple times my product had been dispatched, and paying for 2 day delivery, the items never arrived. I then had to raise a case through PayPal for a refund as Strapology never processed the refund. Avoid at all costs!

It's currently been 16 days since I made my order and 10 days since I was told it was shipped, however Royal Mail are still yet to receive from Strapology.

I have emailed only to get a generic response saying that it will be with me in 5-8 working days even though I had waited over that time already.

I replied asking for a detailed update of when to expect delivery of my order or a new strap to be sent out and have been completely ignored.

It's rude and terrible service.

Very poor. Bought two straps. After 4 weeks they arrived. One good, other nothing like the picture. Initially good customer service, they recognised the issue and offered a free alternative strap of my choosing. New strap arrived after 4 weeks and appalling quality, really bad, frayed edges, no little details shown in pictures, it would not be an exaggeration to say it made the £5 straps on Amazon look like luxury. Customer services again acknowledged problem and stated refund would be given but I needed to post back both poor straps (which is fair enough) and that return label would be "emailed shortly". Waited a few days for return label then chased. Told would receive return label next day. A week later, still nothing. Have now had to raise further due to false advertising and not offering refunds.

Update: A day after posting this I was offered a refund on the poor strap with an agreement to consider modifying or deleting this (originally) 1* trustpilot review. Refund took 9 days to arrive, but has now done so. It does irk me that a review on Trustpilot had to be added for progress to be made. I debated on increasing it to 2*, but although two of the straps were poor, one was nice.

In summary, Strapology have some nice straps. They also have some awful ones that look nothing like their pictures. They are a middle man (straps are delivered direct from China) and although Laura in customer service is good, she is only as good as the systems she is given which makes their customer experience a frustrating one. I wouldn't want her job....

This would have been a lower star review but the customer service was excellent and rescued the situation. I had two straps one of which arrived quickly the other took a long long time but did eventually arrive. Both straps are of good quality. I would use this company again.

Very happy with everything! The products are of a high quality and the seller took good care to ship them safely. Thanks!

Very happy with my order! Surprisingly, they managed to deliver on time and actually before the stated TAT - this is great as I was expecting my orders to be late due to the holiday season but everythings great and I am grateful.

Excellent product and far cheaper than Apple alternatives.

Good strap and very helpful customer service. Thanks

Great watch strap. My second now. Just need them to do more boho straps
Lovely straps to wear.

finally received my order after waiting 2 weeks when website advertised next working day. not happy with product after finally arrived. customer service was good. after sending my item back i’m still waiting for a refund 3 weeks later.

Order 27209 still not received, yet claims it was shipped 25/11. Delaying on refund despite requests.

I originally rated this much lower until the higher management did reach out to directly intervene.

BUT - this is still primarily a drop shipper with only certain items directly available. Both the site and the marketing can and will be misinterpreted.

...and it was Cyber Week.

They do score points for actually fixing what went, wrong. The product received was functional and of good quality.

Strongly advise that you ask about stock and make a decision based on the speed and clarity of the response!