Strata Avis 1 615

Well we bought our very first home in Doncaster, sublime development with Strata.
What an experience from the start!
To start off Francesca at the sales office who was covering Kathryn during her vacation was so friendly and supported us at each step of booking our chosen plot! Post that we were receiving regular communications from strata and updates from Kathryn at sales office too.
The house was handed over to us as promised in Sept 2025.
But it doesn't end there. Post the sale for 3 months, they took care of us with utmost sincerety, like we were family! The site manager Dave made sure he was constantly checking on us. Any issues we raised, would be sorted within days, no questions asked!

We have been totally amazed by the built quality, the design, the thought that has gone into strata homes! Anyone who visits our home have been impressed!

Now they are handing us over to their customer service team, and we are sure they would support us for the rest of the warranty period.

After scouting many new builds we landed with strata and we are very happy we did. We would definitely recommend anyone looking for new builds to go for strata!

Top quality service again from David Innes! He helped me sort out an issue with my door. I noticed another issue around my house and I asked him if he could have a quick look. He also quickly fixed the issue without any hesitation. This is the second time, he has gone to the extra mile for me.

Mally was fantastic, bery efficienct, friendly and polite

So welcoming and explained everything fully and was so helpful

Mally did an excellent job handling our strata work. He was professional, reliable, and communicated clearly throughout the entire process. We were very impressed with the quality of his work and his attention to detail. Highly recommended!

I wanted to wait to give a full review for people looking to buy with Strata. We were first time buyers looking at the Oporto. We had a great experience to start with, Betty was brilliant at the start, very helpful and keen to get things moving. We were buying one of the last houses on the site so we were assured they were keen to get us in. We were originally told we'd be moving in in June/July (reserved in February). We were given great incentives to buy the house and began planning. Betty was then moved to another site, and this unfortunately is where it went downhill. Although the lady who took over was lovely, it became really difficult to get any kind of update which really ruined the experience for us. Constant unanswered phone calls, texts and emails. We actually went to the other site she was based at to find her to try and get any kind of update which, when you are paying thousands for a new house, felt really disappointing. After delay after delay and after getting to the point where we had to beg on the phone for an update on when we could move in (August at this point), we finally got a date for the last day in August - but this wasn't without its faults, they didn't fully confirm this until 1 week before moving and when you are renting/trying to get time off work, was awful to be honest. Completion was completed by around 11am, the house was really clean and well presented. The house is beautiful, we are so happy with the Oporto - we had a few snags noticed on move in and with our professional snagger we paid for, but nothing major. It has been difficult to get things fixed as there are no longer engineers etc on site as they have now finished building and we have a few outstanding issues but we are generally we are happy. They have sent gifts to the house since we moved in which is a nice touch, especially the Christmas ornament which is a replica of our very own house - really lovely, thank you.
We would recommend buying a house from Strata, as the house designs are lovely, you get great incentives and most of the team are kind, helpful and knowledgeable, hence the 4 stars. However, we would not recommend buying the last/one of the last plots on a site, you are often forgotten about as engineers move on to new sites and I don't think you get the experience you pay for.

Currently purchasing a home in Beverley the sales advisor Jen couldn’t be more helpful made the whole process easy nothing was to much trouble

We have lived in our Dream Strata House for around 18 months. Betty and the Team have guided us through the process and made us feel welcomed and settled in, always on hand with any queries.

David Innes

Was as pleasant and willing as always.

Got on with the remedials with no issues and cleaned up after himself to a good standard.

I can’t recommend Jeff at Strata highly enough. Every time he attends our property he completes the work to the highest of standards. He is meticulous, a perfectionist, and the consummate professional, treating his work with the level of care and attention you’d expect from someone maintaining their own home. On the rare occasion he hasn’t been able to complete the work due to an outside contractor needing to be involved, he’s helped ensure that the job is reported and taken care of in a timely manner. If we could give him 6 stars, we would.

Jeanette was super friendly, and helpful right from the start of the process and provided us with great customer care throughout all stages of the build process. Keeping us upto date and taking time to explain the choices.

If there was the option for 6 stars, Jen and Emily would have it.

Jen at Anthem in Beverley has been fantastic! We have had quite the experience trying to reserve a home with Strata, due to things out of our control, but Jen has made this experience so good. We are blown away by her Customer Service and how much she cares about your personal situation. We got the call from Jen telling us we could reserve our dream home and she was just as happy as us.
Nothing was ever too much trouble for Jen. If you ask, she is on it!

On top of that, the Head of Sales, Emily, has also been fantastic. She is friendly, clear and reasonable through all that has happened and was very pleased that we managed to reserve with Strata.

We are immensely grateful to Jen and to Emily for enabling us to reserve our dream home.

I recently bought a new Strata home at Anthem, Beverley. Jen in the sales office was amazing!!! So warm, friendly, helpful & supportive throughout the whole process. Nothing was too much trouble. I still enjoy popping into the office to see her.
Adam from the site has also being great!! All snagging jobs completed at a time convenient to me.
I used the Solicitors and Mortgage Advisor recommended by Jen and again nothing was too much trouble.
I'm loving my new home and getting used to life in Beverley.

I’m extremely disappointed with how my flooding emergency was handled after Storm Claudia. Overnight, my living room became flooded, ruining my child’s electrical toys and soaking my sofa.

I called the emergency line and waited over 30 minutes. When I finally got through, both representatives I spoke with raised their voices at me while I was explaining the situation, which was really upsetting on top of everything else.

I was then told no one could come until Monday because the flood was considered “containable,” even though my living room was full of water and my belongings were already damaged.

This entire experience has been stressful, unprofessional, and completely unacceptable. People deserve better support—especially during serious weather-related incidents.

Jeff and Dave have done a fantastic job, the house was left tidy and clean. Both are friendly and hard working. I cannot fault anything. Thank you.

This is the second house we’ve bought from Strata, and we can genuinely see how much their service has improved compared to before. The customer care team is responsive, helpful, and easy to communicate with, which has given us real peace of mind as new homeowners.

A special mention to Jeff, Dave, and Mally, who followed up on our settling issues (such as small cracks and paint touch-ups). They were detailed, skilful, polite, and very organised throughout the process. They took the time to explain what they were doing and made sure everything was completed to a high standard.

Overall, we’re very satisfied with the service and support we’ve received. It’s reassuring to know the team genuinely cares about resolving issues properly.

Carrie L

If I could leave zero stars I would. Avoid this company!
They came out to ‘fix’ an issue with our child’s bedroom window. (A new build may I add) and then as they ‘fixed’ it, they broke the plastic pvc around the window.
They then refused to fix these damages, implying that we caused it and it is accidental damage caused by the owners. WE did not touch the window, YOUR operatives did, and then has the gall to try and bill us £350 to fix the damages.
Our doors don’t lock in the summer, but apparently this is ‘normal’ and we should have someone come out and refit the doors each summer.
You are a sham of a company, your customer service is appalling, and offer zero aftercare. Buying a new build and then it being faulty is ridiculous, and then not to rectify these issues is criminal.
Oh and the bath isn’t fitted correctly, which is leading to water damage… but guess what, zero chance of them coming out to address that either. You should be ashamed of yourselves.

These issues have gone on too long now.

Good, clean job, Jeff was very detailed

Tried ringing several times
Just got voicemails. Couldn’t speak to anyone
Wanted to view a property
Purchased on the other site across the road