I would like to recommend String Sports for their superb customer service and racket knowledge. After thorough discussion, the manager helped me choose the strings and racket and ensured a quick spee... Voir plus
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Fantastic service every time. The stringing is always done quickly and to a really high standard, and the staff are friendly, knowledgeable, and happy to help with any questions. Great customer servic... Voir plus
L'entreprise a répondu
I noticed String Sports were unreviewed on Trustpilot so called by phone to make sure the tennis racket was in stock. I also wanted to find out how long delivery takes when you add a stringing service... Voir plus
L'entreprise a répondu
Would have scored 5 however order for a dozen tennis balls resulted in only 4 being delivered. It was however subsequently quickly resolved and were upgraded to 5 stars.
À propos de l'entreprise
Écrit par l'entreprise
We’re proud to be one of the UK’s leading racket specialist stores, stocking all the top brands including Wilson, Babolat, Head, Yonex and many more. Whether you’re a beginner or a competitive player, we’re passionate about delivering expert advice, outstanding customer service, and competitive prices across our full range. Established in 2010 as a bricks-and-mortar store, we built our reputation on trust, knowledge, and community. In 2021, we expanded online to bring the same high standards of service and product expertise to customers across the UK. What sets us apart is our team. Every member of staff is an experienced tennis or padel player — including former professional players — so you’re always getting genuine, informed advice. From choosing your next racket to restringing, footwear, or bag recommendations, we’re here to help you make the right decision for your game. We look forward to supporting you and helping you play your best.
Coordonnées de contact
238 Netherton Road, G13 1BJ, Glasgow, Royaume-Uni
- 01413393996
- Customercare@stringsports.co.uk
- stringsports.co.uk
4,3
Excellent
30 avis
A répondu à 50 % de ses avis négatifs
Répond généralement dans un délai d'un mois
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse de String Sports
Thanks for the review Jack.
I got great advice on my tennis shoes
I got great advice on my tennis shoes. Love my barricades
9 mars 2025
Avis spontané
Réponse de String Sports
Glad your enjoying your Barricades Ewan.
missing item
I am extremely disappointed with this platform and had a very bad experience. Due to the damaged package and the missing items, I attempted to communicate by email. However, I waited for a week but received no response or solution.
26 février 2026
Réponse de String Sports
Hi Na, We are really sorry this has happened. We have not yet recieved any email from yourself that we can see. One of the team has called you and left a message to see if we can resolve any issue you may have with your order. We are a little in the dark at the moment. All we can see is your order left us on time and arrived promptly. Please call us on 01413393996 or drop us an email customercare@stringsports.co.uk. Thanks Jordan
Surprised I received this email to…
Surprised I received this email to leave a review.
Unfortunately, my experience was not great at all. I ordered a padel and needed it sent out quickly to get it in time for a competitive match I was playing. I replied to the order email asking for it to be sent over night and I’d cover the extra, tried calling but you just get voicemail (why have a number).
After multiple attempts to get in touch and get a functional reply, I then emailed to cancel the order as it was clearly not being looked at or arrive in time.
4 days after I received the padel and returned it, I got an apologetic reply. Emailed them again a few days ago to see the status of my return and to get my money back. Still nothing which meant the apology was empty.
Only after I sent a threatening email saying that they had 24 hours to sort this out or I’d raise a chargeback. Magically, I have now got my refund notification (without any comms).
As a small business owner myself, I would NEVER leave a customer to fester like this. Just shocking.
19 février 2026
Love the Racket
3 mars 2026
Staff are very friendly
Staff are very friendly, restring was done for me super fast. would recommend
2 mars 2026
Avis spontané
Réponse de String Sports
Thanks Haitham. Much appreciated:)
No reply to numerous emails and online…
No reply to numerous emails and online chat. I even wanted to add a bag and some balls to my order. They obviously didn’t want my business.
Delivery was very slow. This may have been due to the new year but this doesn’t excuse the lack of communication.
2 stars due to me being happy with my product
3 janvier 2026
Avis spontané
Réponse de String Sports
Hi Danny, We are sorry you had this experience with us. No excuse but we have just entered the world of trust pilot. Customer care is high on our agenda and we have recently employed a new member of the team who is handling all our after sales service. Hopefully we can do better by you in the future.
Thanks Jordan
Friendly, helpful and speedy!
Used these guys in the past. They were friendly, helpful and speed with turnaround for the racket I bought. They were happy to do my string set up at no extra charge.
I ordered another racket from them and got the same service. Super quick delivery both times!
Highly recommend.
1 octobre 2025
Avis spontané
Réponse de String Sports
Many thanks for a lovely review.
Speediest turnaround! Aced it!
I noticed String Sports were unreviewed on Trustpilot so called by phone to make sure the tennis racket was in stock. I also wanted to find out how long delivery takes when you add a stringing service. Amazingly, I received my racket the next day! I’m really chuffed and thought I would leave feedback to show my appreciation! Many thanks
28 août 2025
Avis spontané
Réponse de String Sports
Thanks Sion 🙏
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