Stringting Avis 7

Réponse : Stringting

2 mai 2025

Hi Luna!

Thank you so much for taking the time to share your feedback - I’m sorry to hear you’ve been left feeling disappointed after previously enjoying your String Tings/my bead babies.

We take great pride in the quality of our products, and the piece you mentioned – the Flutter Drip Crystal Wristlet – is made with genuine Swarovski crystals, which are well known for their brilliance and longevity. If they appear dull or discoloured after just a few weeks, it’s typically due to how the item has been cared for - exposure to chemicals such as acetone, cosmetics, or friction – though we completely understand your frustration when something doesn’t meet your expectations.
We do offer care and handling guidance on my site.

As part of our commitment to quality and care, we do offer a complimentary restring and replacement service for any damaged elements – using the same high-quality materials. While we kindly ask customers to cover the cost of postage to us (as noted in our policy), we always pay for tracked return shipping once your item has been repaired. We also take great care to ensure every piece is returned looking its best. And we do not charge for the elements we use in the replacement. I get restrings from clients that have had their Tings for five years ! And we always love to see them and give them a new lease on life.

Regarding your review – we never intend to silence genuine customer experiences. Our reviews are moderated to prevent spam and offensive content, not to filter out negative feedback. I’d love to personally ensure your review is published and that your voice is heard.

We’re a small, independent brand and value every customer – especially those who return to us again and again. I’d be happy to take another look at your case to see what we can do to make this right. Please don’t hesitate to reach out directly – I truly appreciate you taking the time to let us know how you feel. Sorry it took so long to see this! As you can imagine - spinning many plates ! X

Xx,
Rachel
Founder, String Ting

Réponse : Stringting

Actualisé le 30 mai 2024

Thanks so much Susan - I believe in total transparency online and I'm glad you have voiced your opinion here.

This is Rachel, I own String Ting. 
Having been successfully in business for four years not only selling my high quality handmade product, but building deeply personal relationships with our community of shoppers all over the world, I can assure you, we take great pride in our customer service, quality of our product and brand overall.

I am sorry you feel you had such a bad experience - the feeling is mutual.

The tone of your emails was accusatory and hostile.

I would like to address your points for public reference:

1. The website doesn’t say that it can only be used if you have a phone case which

Sorry this wasn't clear to you. 

Every single product listing has an image showing the two ways you can attach our product to a PHONE CASE - the photos on the website of the real life product also show the product displayed this way. We have successfully completed over 44,000 orders since I founded the business and I have to admit, you are the first person who has made this complaint. 

2. You did not reply quickly 

Please note, we are a small business, our response time is 48hrs or less within the working week - there is an auto-response on our email that states this and everyone who emails receives this message back. Though we often respond much sooner, as a small business, this is our guarantee. To note, we are much faster than some other major businesses. 

3. Your holiday in relations to our returns policy

You then wanted exemption for the window of returns because you had a holiday and were out of the country - this is actually entirely up to our discretion as our policy is return within 14 days - but you began issuing legal threats and became highly aggressive, this isn't how we like to intract with our customers - the action was swift from there - we wished you well, suggested you please never shop with us again and refunded you. 

4. I purchase items online on a very regular basis. I have NEVER come across such an unhelpful attitude or such a misleading description on a website.

I believe your issue was resolved, as noted, we don't like to interact this way with anyone - we are humans behind the machines and this was deeply unpleasant and unnecessary. I do suggest you have a close look at the product you are buying in future to avoid and further confusion, or write to the brand ahead of purchase - also, as an iPhone owner, I guess you may have also looked at your phone to assess where you think it would have attached to? There is clearly no place to do so and that is why we show them on cases and detail two ways to attach them WITH A PHONE CASE.

All the best Susan.

Réponse : Stringting

29 mai 2024

Thank you so much for this !! You made my day!!!