Stuart Turner LtdAvis 

Emailed Stuart Turner some weeks ago about a part fitting one of their pumps - no reply. Obviously just interested in responses to customers forking out hundreds for brand new pumps, not parts. The company where I got the part from said to contact Stuart Turner so all in all terrible experience. Think I’ll look into buying a brand new pump from another company!

Ordered Stuart Turner CH4-40B from a dealer and it arrived damaged possibly from the courier Driver. made a call to staurt Turner direct and had a live video call and they immediately arranged a replacement to be sent out.
The chap at Staurt Turner name was Imran so thank you for the good service I recieved today.

Imran was really helpful, giving positive and pragmatic advice about our leaking shower pump. A replacement was organised promptly while we were speaking. All round excellent customer service. Thank you!

Imran went out of his way to first understand the noise issue of an expensive, brand new pump and then to give practical advice on how to resolve the problem. His demeanour was upbeat, sympathetic and always polite and respectful.
It remains to be seen whether we can solve the problem!

Imran was both helpful and knowledgeable. He even provided contact details. On a negative note I knew exactly what I required But Stuart Turner would not supply it to me neither do they have any servicing facilities. ST are the manufacturers of this very expensive pump but completely abdicate any spare parts supply. They make the thing, they make the part, they're happy to sell me a $600 pump but won't sell me a part. Not happy.

My 2 year old Monsoon pump just stopped working. I phoned and spoke to a technician without any noticeable delay. He was polite and knowledgeable. He explained what was possible over the phone. I sent some pictures. We tried some simple tests without success. It was believed the pump had a fault and would need to be seen by an engineer. It would be repaired or replaced at no cost as well within the warranty. This was all processed during the same call and details of the engineers sent to me. So far the service was excellent. I'm now waiting for a call within the next 24hrs.

I am not a plumber and do not know my ballcock from my plumbers mate. However I called Stuart turner on a whim as I have had a pump making odd noises for years. Have had several professionals around to have a look but no joy. They were very patient with me and helped identify the possible reasons. Helped me with the part numbers and set me on the right path to self heal. Very grateful to them.

Imran was very helpful and pleasant to speak to on the phone. He video called me to help me fix the issue and was polite friendly and helpful within the call Thankyou imran.

Having purchased a new pump 7 years ago as advised by my bathroom fitter as being the best on the market and bombproof, I was mortified when it stopped working today, knowing it was outside the 5 year warranty.
I phoned the helpline, expecting expensive call out and repair costs.
I spoke with Imran Hussain, who sent a link for a FaceTime call, so he could go through remedies.
Needless to say within a few minutes it was working.
I cannot recommend the pump and after sales service enough. Huge thanks.

I had an issue with my Mains Boost pump not working correctly, I contacted Stuart Turner and Muhammad was very helpful and fixed the issue first time round. Highly recommend this firm for their water pressure pumps!!

we had experienced problems with our plumbing and were recommended to change to Stewart Turner - what a difference it made !
The plumber who fitted it referred to Stewart Turner as the RollsRoyce of pumps and praised the quality of support from Eddie McCready in their Tech Department.

Very pleased with the assistance from Eddie McCreadie today in registering our new Monsoon shower pump....excellent 👍

Tremendous training! Thank you. Laurence Collins-Willis

My desperate call to ‘Imran’ to assist me regarding my faulty pump was met with patience, support, understanding and he was extremely helpful in resolving, very quickly, the situation I was in. He had a great sense of the importance of being able to talk with me in easy terms and explained everything clearly.
Excellent service Imran!

Excellent. Instructor was great. I attended wanting to have a better understanding of the range of pumps and what situations they can be used for. This day covered all of that and has given me even more confidence when recommending what is a premium product to meet my customers needs. They also provided a great lunch !

Very good information supplied by Adam Turner.
Great host.
Amazing products available for different projects.
Really recommend!!!

Had issue with monsoon pump and the advice and help I received to test and diagnose fault was great, easy to understand and perform. Under warranty, no quibble, replacement on the way and can install before used pump gets returned. I think this is exceptional after-sales service and back-up. Big thanks to all at Stuart Turner.

Great experience and very informative throughout. Adam delivered an excellent presentation, explaining everything clearly and professionally.

The service provided by Eddie was excellent and very helpful however we have now had 3 of the same Showermate S2.0 bar TWIN pump replaced in 2.5 years - which we would not recommend.
Requested if we could pay the difference for an equivalent Monsoon model but was refused.

Fantastic service. Quick delivery. Great engineer, Jason, had a video call with me to help decide which pump would be best and what pipework adaptations were needed. Thank you.