I would give a zero if I could. When my child moved in the bed was broken and took three weeks and multiple phone calls to replace meaning they had to sleep on the floor. The room hadn’t been cl... Voir plus
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An awful, scamming company. They will forge documents, give you a mouldy unsafe unliveable ‘house’ and take all your money. If you want to be depressed and have a lung infection then go ahead and mo... Voir plus
L'entreprise a répondu
Mistoria is an awful landlord. I have had a broken toilet for 3 years and it is still not fixed. Furthermore they do not give notice of contractor most of the time so I have had many breaking and ente... Voir plus
L'entreprise a répondu
The staff in the office work really hard overseeing everything and have done for me the past 7 yrs. They are excellent at finding tenants, cross referencing everything and prompt at paying landlords... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Student Haus is the North West’s leading student accommodation search and property management agency that connects renters to student rooms in Salford, Liverpool, Manchester, Bolton. We are an Online Student (HMO) Property Letting & Management Specialist catering to landlords and students. Part of the Mistoria Group, Student Haus has been letting and managing properties in the North West since 2009. We have a wide collection of some of the finest student properties in the most popular areas near the universities. Student Accommodation is very different from Residential Accommodation and requires a different letting and management approach for you to get the most from your investment. We use the latest technology to keep up with the ever changing student tenant and property landscape and to be able to offer our Landlords an efficient Investment Service.
Coordonnées de contact
10 Broughton Road, M6 6LS, Salford, Royaume-Uni
- 08005003015
- info@student-haus.com
- student-haus.com
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27 avis
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Great service
I have only just moved to student Haus, and as a landlord the service has been excellent with tenants and booking sorted out immediately.
What I like even more however is the responsive nature of Laura. Laura has immediately replies to emails and queries. Personally I can’t ask for much more!
10 avril 2024
Avis spontané
Excellent service
Our company have just started working with Cristina at student Haus , the service provided has been excellent, she goes above and beyond to ensure everything moves forward quickly and professionally.
10/10 service.
6 mars 2024
Avis spontané
Réponse de Student Haus
Thank you for sharing your feedback Pia. I will ensure your comments are relaid to Cristina. Kind regards, Tanya @ Student Haus
The staff in the office work really…
The staff in the office work really hard overseeing everything and have done for me the past 7 yrs.
They are excellent at finding tenants, cross referencing everything and prompt at paying landlords.
Mistoria are very lucky to have this team head up by Laura.
7 mars 2024
Avis spontané
Réponse de Student Haus
Thank you very much for your kind words. Your feedback has been much appreciated. Kind regards, Tanya @ Student Haus
Mistoria is an awful landlord
Mistoria is an awful landlord. I have had a broken toilet for 3 years and it is still not fixed. Furthermore they do not give notice of contractor most of the time so I have had many breaking and entering under the impression I was given notice.
6 mars 2024
Avis spontané
Réponse de Student Haus
Dear Patrick,
Thank you for reaching out and providing your feedback. We appreciate your time and apologise for any issues you may be experiencing. However, it appears that your review may have been intended for a different company.
Nevertheless, I would like to offer our assistance in resolving any concerns or issues you may have.
If you would like to discuss your situation further, please feel free to contact me directly on tanya.dobbie@student-haus.com.
I am here to help and will do my best to assist you in any way possible.
Kind regards, Tanya @ Student Haus
Big thanks to Laura and the Salford Team.
A big thanks to Laura and her team at the Salford Branch for all their work over the past 10 years and especially the last 12 months; particularly with refurb advice and ensuring I meet all the latest licensing requirements. Your team being hands-on means I can stick to being an armchair landlord and do not have to worry about my investments.
1 mars 2024
Avis spontané
Réponse de Student Haus
We are grateful for your kind words and the time you've taken to share your positive experience with Laura and our team at the Salford Branch. It has been our pleasure to support you over the past decade. Kind regards, Tanya @ Student Haus
DISGUSTING CONDITIONS
An awful, scamming company. They will forge documents, give you a mouldy unsafe unliveable ‘house’ and take all your money. If you want to be depressed and have a lung infection then go ahead and move into a Mistoria house, if not then avoid this company like the plague!
They are now trying to take my review down by saying it isn’t about the right company. I can confirm that I’m receiving Student Haus in Salford, the address for the office I have had so many problems with is 10 Broughton Rd, Salford, M6 6LS. Danielle and Laura have been particularly horrific at their jobs. Hope this has cleared things up, don’t go with student haus☺️
29 septembre 2023
Avis spontané
Réponse de Student Haus
Hi Lucy,
We are truly disheartened to read about your experience with our company. Please accept our sincerest apologies if we have not lived up to your expectations or the high standards we set for ourselves. The situation you've described is extremely concerning and not indicative of our business practices or the living conditions we aim to provide.
We are committed to operating with integrity and ensuring that all of our properties are safe, clean, and comfortable for our tenants.
Again, we apologise for any distress or inconvenience you have experienced.
Kind regards, Tanya @ Student Haus
Appalling Company
They dont have the tenants best interest in mind. They will charge you for rent you dont owe and claim your in arrears when your not. They dont fix problems with the houses just paint over leaks or mould and hope for the best. They barely pick up the phone and when they do, dont actually listen to what you have to say. Absolutely terrible company. If me and my family weren't proactive about chasing them to change things that are wrong with the contract, or correct their legal mistakes i would have ended up paying far more than i was ment too. I shouldn't have to make sure their system is in order just so i dont pay too much. They are in shambles and will blame it on employees leaving or miscommunication rather than admit they can do their jobs properly. Find somewhere not with this company if you can, they are honestly a last resort.
29 février 2024
Avis spontané
Réponse de Student Haus
Dear Joseph,
Thank you for taking the time to share your feedback with us. We sincerely apologise for any inconvenience or frustration you may have experienced during your tenancy. We strive to provide the best possible service to all our tenants, and it is disheartening to hear that we have fallen short of your expectations.
We take your concerns seriously and would like to address each of them individually. Regarding rent charges, we understand the importance of accurate billing, and we apologise if there have been any errors in this regard. We will thoroughly review our records to ensure that any discrepancies are rectified promptly.
In terms of property maintenance, we regret to hear that you feel our approach has been inadequate. Our policy is to address all reported issues promptly and efficiently. However, it seems that we may have missed the mark in your case. We appreciate your feedback and will use it to improve our maintenance procedures moving forward.
We understand your frustration with our communication channels. We acknowledge that there have been instances where our response time may not have met your expectations. We are actively working on improving our phone support and ensuring that our staff is attentive and responsive to tenants' concerns.
Regarding your comments about our contractual and legal processes, we apologise for any mistakes or oversights that may have occurred. We value your proactive approach in bringing these issues to our attention, as it allows us to rectify any errors and ensure a fair and transparent tenancy for all our residents.
We want to assure you that we are committed to addressing these concerns and making the necessary improvements. We appreciate your feedback as it helps us identify areas where we can enhance our services.
If there is anything specific you would like us to address or if you have any further questions, please do not hesitate to reach out to our customer support team.
Once again, we apologise for any inconvenience caused and thank you for bringing these matters to our attention. We hope to have the opportunity to regain your trust and provide you with a more positive experience in the future.
Tanya @ Student Haus
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