Once they have collected, they ignore everything.
"BEWARE OF THIS SELLER. I ordered a screen replacement for my Akai S1000 and never received it. DHL claims to have delivered it, but I DID NOT SIGN FOR ANYTHING. When I asked the seller to provide a copy of the signature DHL has on file so I could verify if it was mine or a forgery, they refused outright and insulted me, calling me a 'liar' and a 'scammer' in their public reply. Instead of helping me investigate with DHL, they hid behind PayPal's decision (which is automatic when DHL presents any scribble as 'proof of delivery'). Their attitude is shocking: zero empathy, zero transparency, and zero willingness to help. If DHL loses your package, this seller will blame you rather than assist you. Do not buy from them."
Réponse de Studio Services
The only person who had rude manners was you, we did everything that is in our responsibility.
We send you the order on time. After your request we contacted DHL. And DHL answered that they have delivered the goods to you personally. They also provided your signature.
If there is an issue with the delivery then DHL starts investigating and either finds the parcel or they refund the money for it. But in your case they had your signature. In all these years we never had a situation where DHL had a signature from the recipient, when a package was lost. But in your case they had your signature!
We can go to court if you want every judge will tell you the same, we got your order, we have send it on time and you signed for it. DHL has all the proof. Your signature.
You opened a Case at paypal before i could investigate with DHL.
And Paypal decided against you and decided the case in our favour. Why? Because DHL had your signature!
You are a liar and tried to scam. This is the truth and you got caught.
Then you try to throw dirt on us. You are the liar and everyone involved in this situation decided exactly like that. DHL and Paypal. If there were any serious issues from our side Paypal would have decided in your favour. You liar.