Studiosunneva Avis 5

I'm sharing my personal experience in case it helps others. I paid £700 for an order 6months ago but never received the goods. Since then, I haven’t been able to reach the company, my emails have gone unanswered, and the phone number listed no longer appears to be active. Based on this experience, I’m unable to recommend the company.

Terrible experience. Product arrived 3 weeks late and not looking as advertised on website. Also with a small crack in the lamp shade. Impossible to reach anyone other than 'reception' on the phone to facilitate the return - no call backs as promised and no-one responds to emails. Joke of a company. Avoid like the plague.

DO NOT USE THIS COMPANY your product will not arrive, call the number on the website and you will be directed to ‘reception’ google the address and it comes back to a virtual office in London its a drop shipping company, emails will not be replied too. luckily I put it on a credit card so can claim my money back,

Don't be seduced into thinking these are high end products. This is a drop ship business using cheap imports from China. The product I received was damaged and did not resemble what was shown on the website. When I called multiple times to try to resolve the issue and get a replacement, it turns out the number is a generic call centre messaging service and not Studio Sunneva. The customer service is non-existent and the email address provided where you are to request a return or replacement and report damaged products is not answered.

I had high expectations when I placed my order with them on November 28th, but unfortunately, the experience was frustrating from start to finish. After placing the order, I received no confirmation beyond the Klarna payment receipt. I reached out on December 11th to request an update, but my email went unanswered. When I escalated the issue to Klarna on December 16th, I finally received a response—only after the dispute had been opened.

The company repeatedly blamed me for incorrectly entering my email and phone number, claiming this was the reason I did not receive order updates. However, this is not possible—certainly not for my phone number, as this is the same number I used to complete my Klarna payment. Additionally, when I attempted to retrieve my order details using the so-called "incorrect" email, it did not work, further proving that this was not a mistake on my end.

When my order was marked as delivered on January 3rd, I received no direct notification, and it was left outside during extreme weather conditions, despite official weather warnings for snow and flooding. The package remained exposed in these conditions for days while I was away. I followed up on January 8th and 9th to ask for assistance, but again, I did not receive a response until January 16th. By then, I had already discovered that my neighbor had taken in the package after noticing it had been left unprotected.

Due to travel, I was only able to check the outer packaging, which seemed intact. However, when I finally had the chance to inspect the product on February 2nd, I found that the lamp was faulty, with a visible crack inside. Given the time that had already passed and the difficulty in receiving responses from customer service, I had little hope of a resolution.

To make matters worse, despite weeks of unanswered emails, the company only reached out again on January 28th—not to check if I had received the order in good condition, but to request that I reverse the Klarna dispute. At no point did they acknowledge the poor handling of my order or the communication failures.

While I understand that delays and mistakes can happen, I would have expected better communication, accountability, and support—especially for a premium-priced product. If they would like the damaged product returned, I am happy to send it back with a pre-paid return label, but I will not be spending more time chasing a resolution.

Overall, between the lack of communication, the delivery issues, the faulty product, and the repeated attempts to shift responsibility onto me, this experience has been deeply frustrating. I hope the company takes this feedback seriously to improve their service.