Stylerunner Avis 25

A product arrives half empty and you’re expected to go to a store to validate. That’s not how it works.

I ordered two items online. I proceeded to follow their returns instructions. The returns took me straight to a portal whereby I was forced to pay $10 for a returns label to send the items back.

I went into Westfield and there was Stylerunner right infront of me. I went on chat and asked if I could return the items at the store and the guy said yes. I then asked for my $10 back as I wasn’t going to use the returns portal. This was denied.

Had I been informed that I could return straight to a store I wouldn’t have gone through the returns portal.

I have ordered from Stylerunner many times throughout the years (clearly never returned anything) but I won’t be ordering from them again. It’s terrible customer service and no wonder Stylerunner has such bad reviews.

Sort out your returns process because it’s ridiculous. As I explained to you, I am extremely sick but you had me running around like a headless chook trying to return these two items.

And then you offer me a 20% discount code on my next order. Nah nah, I don’t think so. Just pay me back the $10 I didn’t end up using returning the goods back. Bloody ridiculous!

What disgraceful customer service and return policies. Tried to return brand new never worn sneakers, tops and tights and they refused to accept it.
Never again will I shop at style runner.

What disgraceful customer service and return policies. Tried to return brand new never worn sneakers and they refused to accept it based on the show box being not in mint condition. Never again will I shop at style runner.

I have purchased 3 items on the 20th January 2021. I paid with a voucher and remaining amount with my credit card. Two weeks later, I have checked the status of my parcel with the care team. They responded that transaction was declined, there was no payment. However, my bank account stated differently - the transaction was made when it was, I was also given order confirmation code.
Then when I have communicated that to them, they refunded the money to the account, but not the voucher - the voucher was invalid. One of the main items that I wanted to buy was already sold out, made me super angry as they made mistakes and then bluntly lied without acknowledging that their systems are faulty, they made a mistake by not dispatching my ordered items. Super rubbish experience, definitely not recommend dealing with them - would just waste your time, chase your refund multiple times and lose nerves.