Sugarbabycare Avis 

terrible company. they charged me subscription prices even when i ordered one time purchase. they offered me to pause the subscription then ghosted me for days with no response so any of my emails. no one EVER answers the phone. i was forced to literally change my card!!! scam!!!!!

I was tricked into a subscription, and I have sent at least 10 email messages and phone calls, and this company is relentlessly charging my account. They are impossible to work with!

I ABSOLUTELY HATE dealing with this company! I paid for an item I did not receive and it’s going on 2 months with NO RESOLUTION😤. The customer service is horrible!!!

I wish I could give 0 stars. I didn’t like the product before the next order was processed I sent a email I wanted to cancel my subscription. Which I didn’t choose a subscription at the checkout bc I wasn’t sure If I would like it. My face broke out they charged my card for a new shipment after I kept sending emails. I received the product anyway and I was charged again. That’s shady business I will never recommend this product to anyone. I had to even change my debit hard behind all this it’s been a pain.

I’ve noticed a difference with Sugar Baby Care! Acne reduced, this product does not irritate my skin!

I'm a big advocate for tumeric products as someone who has struggled for several years with acne and dark spots. This product is great, I think it's more convenient for use of the face, for I struggle mostly with spots on my back, a bigger area for smaller pads, but with patience, it works. I have many to go through and I'm pleased.

Wynnona needs a raise!! during my whole experience she was amazing and i love the products from sugar baby but the customer service was terrible until i got i contact with Wynnona.

You will make a one time purchase that will turn into months of them attempting to take $49.99 to send you more. You read that right. No, you purposely did not sign up for a subscription but somehow end up with your card account being held hostage by every other day attempts to swipe your money. I even changed Apple Pay and they STILL somehow are trying to get money. They transact in the middle of the night while people are asleep! You’ll wake up to the attempts. This has been going on since September 2025 when I made the ONLY authorized purchase. There is NO WAY TO EMAIL OR CALL CUSTOMER SERVICE. It’s on purpose. I basically have to try getting a whole new Apple ID to make this stop…this company is also not black owned as advertised. It is Asian owned. I have placed screenshots of my Apple Pay attempts all over social media in hopes to warn others about this bogus company. They delete our social media reviews.

Thank You great customer service Wyonna very patient and pleasant personality....The products look so Beautiful and Light I cannot wait to use them especially the Glow Pads....#SugaLove💛🤍🧡

The best customer service experience I've ever had from a small business. Rio, who I chatted with thru live chat was so helpful in explain my subscription. Rip was able to address all of my concerns. Very resolution oriented. Even though i made the mistake Rio was very kind in explaing my error and helping me correct it. Now I have a subscription based on my needs.

i did like their one product however DONT SIGN UP TO SUBSCRIPTION THEY ARE SCAMMING PEOPLE MAKE IT IMPOSSIBLE TO CANCEL, I SENT NUMEROUS EMAILS, IM CALLING MY BANK, IM DONE. ITS TOO BAD I LIKE THEIR PRODUCT BUT THEIR MORE FOCOSED ON SCAMMING. I

Don’t buy from them they will lock you in to a subscription and keep charging your card

I wish I could not give a star at all. I put in to try the product one time and they automatically put me in for a subscription. I never received the product or and shipping updates. When checking the site it clearly stated unfulfilled yet they claimed they don’t even see a purchase and I have a confirmation email and order number. They are scamming people and I would never recommend them to anyone. I cancelled my card and got a new one so they couldn’t get another dime of my money .

I, like many others have unknowingly supposedly subscribed to some “three month glow up challenge” .
Ultimately thinking that you’re making a onetime mistake
Purchase
In actuality you have unknowingly given up three months of 3 separate payments of your money to overwork their facial products on your now irritated face! Turmeric yes. But that kojic acid and lemon peel are tearing my face up!
And offering no refund saying because of policy.
For a “three month glow up challenge” is just unrealistic for such sensitive facial skin.

If boldface advertising was a thing then this would not be a problem

So beware of your money they plot on unbeknownst to you for three months.

Hopefully your skin on your face won’t pay the price because it just too strong to use faithfully for three months

Agreeing to that is not even logical to try any new product that you won’t know how your skin will react to
And can’t stop payment.
Can’t get refund.
Is not a good thing

So please be careful of hidden semi subs labeled as challenges

I still can’t locate this “glow up three months challenge”.

Learn from my mistake.
I purchased through SHOP.
After seeing an ad on the Facebook smh
Probably the official website had fine print that is not obvious so beware even on official websites.

God willing I can get some sort of a refund because my face hurts and can’t stand three months of this supposed glow up challenge I’m unwilling paying for especially in this climate!
Automatic three months subscription. Then what!?
If I don’t cancel it will then continue to take take take!?

I’m off to further investigate what tf happened.

**BEWARE & BE AWARE**

HORRIBLE HORRIBLE HORRIBLE company as far as Customer Service. I spoke to a representative an asked her to cancel thr subscription. Which I did NIT enroll in . The option to cancel an order is there but you don't have access to the order number until they have shipped it. The person did NOT cancel the subscription at this point any dissatisfied customers we need to ban together and file a class action suit

Sugar Baby Care is a dishonest company. I did not sign up for auto shipment of their product. They are crooked. Do not order from them because they will sign you up for auto subscription and lie and say that you signed up. I have filed a complaint with the BBB and I will file a complaint with the FTC, this company has lost all credibility with me and I will never buy anything from them again. I thank God that my credit card company Discover Card is standing with me and will not allow any transactions coming from Sugar baby to post to my account.

I LOVE this company and their products and I love them even more after they handled the following situation:

I’ve been using their glow wash cleaner and glow wash pads for almost 2 years. I always order in bulk and whenever they have their buy xx items get xx free. My last order was pretty big 5/5 washes and pads. I still had some previous order left over so it was well over 2 months before I opened the new package. The cleanser wasn’t right, it smelled different, wasn’t orange, didn’t come out right. I opened another box and it was the same thing. I left a message on their Facebook page asking if they’ve changed the formula because my order wasn’t right. I honestly wasn’t expecting them to reach out and certainly not as quickly as they did. I gave them the order information and within a week they replaced all 5 of the defective items. Their genuine customer service and attention has made me a lifelong customer. I totally recommend this company and their products!!!

My Experience was Fantastic. The person who helped me with managing my subscription changes was Absolutely Amazing. Very kind even though it was thru email it was great customer service and that’s greatly appreciated. I wanted to cancel my subscription and I didn’t even have to because they help set me up more comfortably with how it works best for me. Very satisfied Thank You

Thieves, after 20 emails of me explaining that I never signed up for a subscription they are still trying to charge my card.