Suit Direct Avis 560

Recently went to suit direct West Quay, Southampton. Had the most helpful saleswoman, she knew exactly what would look good on my son, what size he needed and gave advice about the sleeve length etc. Wasn't expecting to come away with a suit as he was the lower end of sizing but was very pleased with his purchase. Lovely quality suit too.

I ordered a Boss suit on the 29th April for my husbands birthday in the first week of May, the suit has still not arrived and i have been given no date as to when it will arrive. Customer service is not proactive, i'm chasing them all the time and asking after the item. Terrible service.

Do not buy from this website.

I recently bought 3 pairs of trousers. Tried them on and returned them all. They refunded 2/3rds of my money but are claiming a pair of the trousers was worn despite having a tag on the outside of the trousers which I have not tampered with. They claim the stitching on the pockets sugges that they have been worn, despite this being from them sending out faulty and low quality products. Looking on trust pilot I can see I am one of many to fall victim to this scam of a company.

We went to suit direct on Cheshire Oaks to get a suit for my son's prom we were helped out by a member of staff called Andy Carroll he was amazing help and brilliant with our younger child. I would definitely recommend this shop.

Elia was a great help at the high Wycombe store!

It was my first time shopping in Suit direct and really enjoyed the staff especially Caleb he was polite very helpful and knowledgeable I would definitely recommend him to friends and family it was a very good experience.

No one is contacting me back a non delivered suit so re order and now been sent the wrong one

Buying suits for myself and my groomsmen for my upcoming wedding was proving extremely stressful, until I found suitdirect and by extension Andy Carroll. Not only did he work with me and my fiancée to pick the right suits to match her dress and the theme of the day, he didn't rush us at all while we figured it out. He was friendly and generous with his time, balanced helping his staff whilst always ultimately coming back to us and making us feel like we had his full focus and attention. I've worked in retail and hospitality myself for years, and someone like Andy is a unicorn; a manager I'd gladly work with in whatever industry that may be. Impeccable service, this experience has guaranteed I will be recommending suitdirect to any guests asking about our suits on the big day, or anyone mentioning looking for a suit in future.

Absolutely shocking service, worst purchase I have ever made, after waiting 7 business days for 3-5 day delivery my parcel has been returned to sender without confirmation NOR have I been contacted by the company after 1 email and 2 messages via the company website, I ordered a three piece suit a week before needed and wasn’t prompted for fasted delivery for startes nor could I change this, I can’t find any number to contact them after they’ve robbed me of my money with no explanation, forgotten customer here, will NEVER be using their “service” ever again, I cannot believe the lack of customer service I cannot put into words how absolutely fuming I am with the lack of communication from both suit direct and evri

Firstly the positive, my husband bought a great suit, reasonably priced and good quality, which made us confident to purchase shoes for my son.

Shoes! -They arrived and looked good and smart, within 2 weeks the sole was flapping. Then a month later the shoe literally fell apart with the sole and cardboard destroyed and the shoe in no fit state to wear. There was barely a shoe!!
My husband raised a complaint within the two weeks, there was no customer service just a generic email and to fill out a form. He looked through his emails and there was no order no, only that the package is pending to be delivered. They denied having knowledge of his email address and said they could not do anything without the order no. The shoes were delivered to our home address on the date of 18th March, but they have no details there end. Which means that they will not give the money back.
Poor Poor Poor customer service, product and follow up. The shoes were £45.00 and they are non useable and nothing can be done to make them wearable. I think that there Customer service should be improved and a policy of return in place.

Rodney was absolutely amazing on our visit. He has great amount of knowledge when it comes to suits and what type of suits works for certain looks and event. We absolutely enjoyed his company and his ideas and suggestions.

Thanks for all your help Rodney & Suit Direct Kingston Team!

Great experience with our first time visiting Suit Direct store in Southampton. The staff were so helpful and friendly in particular Melanie Smith who went above and beyond to sort out a jacket for my husband to wear with trousers and/or jeans!

It’s not very often you receive such a great service, we would have no hesitation in recommending this store to our friends and family. Thank you Melanie for making the experience of shopping with the husband an enjoyable one 😄

Should be zero.
Made order online for a suit, confirmed that items were in stock, they took money. Items were delivered, trousers are OK, but the suit was 40 instead of 50. When I made complain, they said the item what I ordered is not in stock, so I should send them everything back in order to get my money back. Please do not use this company.

We recently went to the cheshire oaks outlet store and Andy had a really helpful conversation with us about various options for our wedding suits. Andy was approachable and friendly and made the visit enjoyable sharing his valuable insight. We look forward to meeting with him at the new Trafford Centre store soon

My husband purchased a suit from this company for a friends wedding. The day of the wedding while putting it on a button came off the waistcoat we then noticed the button above was also very poorly stitched and about to come off, therefore he could not wear the suit which cost almost £400 in total!

We went to return the next day as obviously not happy with the quailty to be met with AWFUL customer service. The manager accused my husband of "pulling off the buttons" bizarre as if he had just wanted to return why would he damage it ? She then returned all bar the waistcoat and was very rude ! When asked for a number of head office to make a complaint she gave the wrong Web address and rolled her eyes.

This happened in the Braehead store stongly advise M&S or Next instead as if there is a problem with your suit purchased from this company you will be met with ludicrous accusations from rude managers and a faulty suit they refuse to refund !

We have visited suit direct a few times and Daryl has always looked after us and gone above and beyond. It’s a great experience each and every time we shop there.

We were well looked after by Jim and the other staff in Suit Direct. Lots of choices, lots of assistance and plenty of changing rooms.

I wish I was put in this position more often where the need to thank an individual and a store for outstanding customer service, this was also the first time that I had visited suits Direct and certainly left me with a positive impression.
I visited the store in Cheshire Oaks on Monday 8th April to buy a dress shirt and bow tie for an event in the evening and was served by Darryl he measured up my neck and asked me to try some shirts on to find the best fit (a standard shirt), he then brought a selection of dress shirts out and I selected what I preferred Darryl suggested that I tried the shirt on to see that it was a good fit three shirts later with Darryl's guidance I had a good fitting and looking shirt, then the ties was fitted and adjusted so I was ready to go, so much so that the guy that went with me also decided to buy the same. Whilst we were in the changing room there was a Romanian man (visiting the U K )with his family buying a suit and accessories for his wedding and in talking to him he was also so impressed at the time devoted to him to get his outfit right.
A very big Thank you to Daryll for his excellent customer service, I would have no hesitation in recommending Suits direct to anyone.

Jim was extremely helpful today with the purchase of my sons prom suit. Jim was very professional and incredibly knowledgeable.
5 star purchase and a good price.
Thank you Jim.