Sukoon Avis 55

Absolutely unacceptable experience.
I have now been stuck for almost 2 weeks with a simple car damage claim (windshield + minor damage), and there is still no resolution in sight. This is a non-fault case, yet the process has been unnecessarily complicated, delayed, and mishandled from start to finish.
There is no ownership of the case. The assigned claims handler does not respond, does not call back, and there is zero proactive communication. The only way to get any update is through the call centre, where the team tries to help but clearly has no authority to actually move anything forward.
The case keeps getting redirected, restarted, or pushed to “another party,” instead of being handled efficiently. It feels like every possible step is taken to delay rather than resolve.
The car has been out of use for an extended period over a basic repair, which is completely unacceptable.
Overall impression: no accountability, poor communication, and a clear lack of urgency or customer focus.
Avoid if you can. There are better and more responsive insurance options in the UAE.

“I am very disappointed with the roadside assistance and recovery services provided by this insurance company. The customer support is unresponsive and unhelpful. Additionally, the third-party recovery service providers assigned do not deliver proper service and often provide misleading information. This has caused unnecessary stress and inconvenience. Due to this experience, I do not intend to continue with this insurance company and would not recommend it to others.”

Useless and slow. I would like to know who is sitting on the desks approving health care and if they had even elementary school completed. So disappointing. Advise would be not to use them at all neither for car or health insurance. Worse company ever. Even one star is too high…..
4 days in a row “approval will be processed shortly” never expected shortly not to come after 17 days and still no action. Take private laboratories less headache and very quick especially when results are life concerning/threatening. Forget use of Sukoon services !!!

6 January 2026 they received my car and they guide me to Go gargash rapir shop.. and they only fixed my car from outside body Only.. once I checked my car was a sound the axel was broken and for sure alot of damage .. I get professional report from gargash services center I found alot of items damaged needs to change and they didn't investigate well and they approved for right side.. but the accident was on both sides right and left .

Worst customer service ever. The agents are not helpful, rude and does not know the whole process. One simple request like updating your personal information takes a month to complete. I highly suggest to look for other insurance company instead of getting this.

We would like to take a moment to sincerely appreciate Mr. Anoop Veetil for his exceptional support and dedication.

Mr. Anoop Veetil has consistently been very supportive, attending our calls even after 6:00 PM and extending his assistance on Saturdays whenever required.

Once again, we truly appreciate Mr. Anoop Veetil efforts and thank him for his continuous support.

If only I could give 0! Full coverage and then they treat you bad, and they don’t cover what should be covered. Never again

Extremely Poor Communication and Unresolved Flood Claim

I am deeply disappointed with the handling of my motor claim following the December 18, 2025, floods. My vehicle was moved to the Sukoon-authorized garage on December 22, yet two months later, the car remains unfixed, and I am left in the dark.

Despite my appeal for a Total Loss—considering the extent of the water damage—Sukoon insisted on a repair. However, the "repair" is clearly incomplete as the key fob auto-start remains non-functional. The garage (AG Cars Sharjah) has been completely unreliable, providing zero proactive updates. I am the one constantly chasing both the garage and Sukoon for information.

As a customer, I expected a professional recovery process, not to be acting as my own claims manager. I need a definitive timeline and a car that is actually safe and fully functional.

No update on the car repair more than 2 weeks after submitting the claim

I am writing this review to share my experience as a premium insurance holder with a Gold comprehensive cover, paying approximately AED 7,000 per year for motor insurance.

Unfortunately, this has been one of the worst insurance experiences I have had.

My vehicle suffered damage from a single incident, clearly documented in the police report. Despite this, Sukoon partially approved the claim, approving one part of the damage while rejecting another—even though both damages occurred at the same time and on the same side of the vehicle. This made it impossible to proceed with proper repairs and caused unnecessary delays, stress, and repeated follow-ups.

What made the situation worse was the customer service experience. Instead of support and guidance, I was met with resistance and arguments. I was even advised to file a new police report at my own cost (around AED 500), despite having a valid report already in place. This is not what one expects from a comprehensive insurance provider.

Additionally, after finally proceeding toward repairs, I was informed that replacement car / rental car service was not included, despite holding an expensive Gold policy. I was told that rental car coverage is an “add-on” costing AED 150 per year, which was never clearly explained at the time of policy purchase. Discovering this only after a claim feels misleading and disappointing for a premium customer.

Some interactions with senior claims staff, including Mustafa Al Faqeer (Assistant Manager) and Larry Ramirez (Team Leader – First Notification of Loss, Motor Claims), felt unprofessional and dismissive. The tone used during calls was often defensive and unhelpful, making the process feel more like an argument than customer support.

Insurance is meant to reduce stress, not create it. People buy insurance so that when something goes wrong, they are supported—not forced to chase approvals, justify valid claims, and constantly follow up.

I am not trying to stop anyone from choosing Sukoon Insurance, but I strongly advise potential customers to read every detail carefully and manage expectations. Insurance is an investment, and based on my experience, this was not a wise one.

Once a claim starts, be prepared for delays, repeated follow-ups, and frustration. If claiming becomes this difficult, one has to question the true value of insurance in the first place.

This experience has been extremely disappointing.

Extremely disappointed with the service and response from the insurance team. Despite repeated emails and follow-up calls, there was no proper coordination or timely response. Even the call center provided incorrect assurance regarding approval timelines, which was never honored.

A minor repair claim has been delayed for weeks due to inefficiency, lack of communication, and poor follow-up from the claims and surveyor teams. Requests for estimation reports and approval updates went unanswered.

This experience has caused unnecessary stress and inconvenience to the client. Strongly recommend urgent improvement in claims handling, communication, and customer support responsiveness.

I waited patiently for medicine at Aster Clinic, you guys didn't approve it, it's a pity, I'm very sick, I left everything here because of you guys, Monday I complain to our HR Very bad

While I have heard positive things about your services in the past, I have faced several issues that have left me quite disappointed. After my accident, which affected multiple parts of my vehicle, I was assigned to the AG car workshop for body shop repairs. However, the quality of the workmanship was not satisfactory.

In addition, the cruise control issue, which was also affected by the accident, remains unresolved. I was assured that this would be fixed after the UAE National holiday, but despite my follow-up calls, I have not received any updates, and the commitments made to me have not been fulfilled.

Furthermore, I have been waiting for more than 45 days for the release of my rental allowance. This ongoing delay and lack of communication have been frustrating.

My experience with Sukoon Insurance has been extremely disappointing. They don’t even provide a proper list of hospitals or clinics that cover maternity, which is basic information any insurance company should make easily accessible. Instead, they told me to call every clinic and hospital myself to check whether Sukoon is accepted — something that should be their responsibility, not the customer’s. On top of that, the customer service team was unhelpful and quite rude. For the price they charge, the lack of transparency and support is unacceptable. I would not recommend Sukoon Insurance to anyone looking for reliable service.

Really waiting for long time not approving the medicine even not expensive. We even paid more than 100 monthly . It’s not convenient if you have treatment specially if you don’t have money. I will report this to our company.

The worst insurance company in the UAE. They don't approve car repairs immediately; approval takes more than 25 days. A very, very, very bad company.

Do not buy sukoon policies, i repeat, DO not buy the trap..
it is a big time scam, agents will say everything to sell you the policies , but than u will get nothing in return, and by any chance if you want to stop or cancel the policy, they will back out from their commitment and stop answering your calls and emails

for personal experience reach me out, i will tell you how it is a trap

I have still not received any response or concrete action regarding my concerns for almost 12 days.
Please be advised that if I do not receive immediate feedback and a clear action plan, I will have no choice but to escalate this matter by submitting a formal complaint to the Police and the concerned Ministry for this matters , due to the continued lack of communication and disregard for my concerns.

At this point, my vehicle has been left unattended, exposed to dust, sun, and rain, with no visible progress on the repairs, despite the claim being approved. This situation is unacceptable and reflects serious negligence.

The worst insurance. They do not approve basic things, like CT scan after a person has been in an accident. Very bad, I would give 0 stars. Avoid at all cost

Routine health check rejected. Exactly why you need cover. Not how a company should operate.