Sunlight Solar Avis 12

TrustScore 4 sur 5

3,9

Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus


Coordonnées de contact

3,9

Bien

TrustScore 4 sur 5

12 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai de plus d'un mois

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

I am so happy about the service

I am so happy about the service. The company it's doing great! They fixed my roof and they are very professional! I recommend! It's only took one day to fix it! I am so happy with that! What a lovely team! 🥰

8 avril 2026
Avis spontané
Noté 5 sur 5 étoiles

Very polite and hard working

Very polite and hard working. Very good price! 10/10 recommend

17 avril 2026
Avis spontané
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Réponse : Sunlight Solar

Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with our team.

Your recommendation means a lot to us, and we look forward to serving you again in the future!

Noté 1 sur 5 étoiles

It’s funny with all the fake names that…

It’s funny with all the fake names that are leaving fake reviews 😂😂 still have not paid my grandparents back who are in there 80s

19 avril 2026
Avis spontané
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Réponse : Sunlight Solar

Thank you for bringing your concerns to our attention. We want to assure you that your refund is being processed. Call us directly on 0800 652 1619 if you have any further questions or need additional assistance with this.

we understand the importance of resolving this matter promptly, especially for your grandparents.

We are committed to providing our customers with the best service possible.

Noté 5 sur 5 étoiles

They done my house interior roof…

They done my house interior roof repair. We very happy with the job and the price was the best. Very polite and friendly staff. Had a good chat with them. They the best⭐️⭐️⭐️⭐️⭐️

16 avril 2026
Avis spontané
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Réponse : Sunlight Solar

Thank you so much for your wonderful review!

We’re thrilled to hear that you are happy with the interior roof repair and that our team could provide you with both quality work and excellent service.

Our staff takes pride in being polite and friendly, and it’s great to know that you enjoyed chatting with them.

Your kind words mean a lot to us, and we look forward to assisting you with any future needs. Thanks again for choosing us!

Noté 5 sur 5 étoiles

Very professional and reliable team



I had a genuinely positive experience with Sunlight Solar. From the start, communication was clear and everything was explained in a simple and honest way. The team was friendly, respectful, and easy to deal with, which made the whole process feel straightforward

16 avril 2026
Avis spontané
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Réponse : Sunlight Solar

Thank you for your kind feedback. We’re pleased to hear the process felt straightforward and that our team was friendly, respectful, and easy to work with.

Clear, honest communication is something we really focus on, so it’s great to know that came through.

We appreciate you choosing Sunlight Solar.

Noté 5 sur 5 étoiles

Really quick knowledgeable replies very…

Really quick knowledgeable replies very helpful and polite

16 avril 2026
Avis spontané
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Réponse : Sunlight Solar

Thank you for your positive feedback!

We're glad to hear that you found our replies quick, knowledgeable, and helpful.

Our goal is to provide excellent service, and your kind words motivate us to keep doing our best.

Noté 5 sur 5 étoiles

very professional job

very professional job , recommend highly 👏 👌

8 mars 2026
Avis spontané
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Réponse : Sunlight Solar

Thank you so much for your kind words!

We truly appreciate your recommendation and are thrilled to hear that you were satisfied with our services.

If you need anything in the future, please don't hesitate to reach out!

Noté 2 sur 5 étoiles

Sloppy workmanship and faults.

I had them on to remove spray foam which they did ok. They then reinsulated the loft. It looks untidy. The foil blanket they installed under the rafters has gaps along the joints and pipes and tears. I phoned on several occasions and at first was told someone would call
No one did. I have written two formal complaint letters, the last by registered mail. I have heard nothing from them. I am now taking the matter further. They seem to be unreliable to say the least.

10 février 2026
Avis spontané
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Réponse : Sunlight Solar

We are truly sorry to hear about your experience and appreciate you sharing your feedback. It’s disappointing to know that the quality of our work did not meet your expectations and that you have faced challenges in communication.

We take this matter very seriously and would like the opportunity to make it right. Please reach out to us directly on tel: 0800 652 1619, so we can discuss your concerns and find a solution.

Thank you for your patience, and we hope to resolve this for you soon.

Noté 4 sur 5 étoiles

Everything was great overall

Everything was great overall — the product works exactly as expected.. The only downside was the waiting time for the installation. It took a bit longer than planned, but once it was finally done, everything ran smoothly. I’m happy with the result, just wish the process had been a bit faster

11 novembre 2025
Avis spontané
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Réponse : Sunlight Solar

Thank you for your review — we’re glad the product is working as expected and you’re happy with the result.

We’re sorry the installation took longer than planned; we’re reviewing our scheduling to improve turnaround times.

If you need anything else or want to share more about your experience, please contact us at 0800 652 1619.

Noté 1 sur 5 étoiles

Disgraceful behaviour

Disgraceful behaviour – targeted my recently bereaved, vulnerable mother

I am absolutely appalled by the way Sunlight Solar treated my elderly mother. Just after my father passed away, a representative came to her home on April 23rd and pressured her into signing a deal to remove loft insulation. She clearly told them she was vulnerable and grieving, but they still pushed her, saying the "special offer" was only valid that day. She felt intimidated and confused — and paid a deposit she never should have.

The very next day, she realised the mistake and put the cancellation in writing. She was told the refund would come within 14 days. Since then, we've been chasing — and the experience has gone from bad to worse.

When I phoned on her behalf, I was told someone needed to come to her house to give the refund in person. She's a grieving woman, alone, and deeply uncomfortable with strangers at the door. I had to fight to get them to agree to a bank transfer — something that should be standard in 2025.

Then we were promised the money would arrive by 1pm on May 13th. It never came. I called over 40 times in one afternoon, left messages, emailed — no response. They have completely ignored us. It’s disgraceful and deeply upsetting.

This company took advantage of someone vulnerable during one of the hardest moments in her life. I’ve reported them to Trading Standards and am now pursuing the matter legally and financially.

If you care about your family, especially elderly or vulnerable relatives — steer well clear. No company with a conscience would treat someone like this.

23 avril 2025
Avis spontané
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Réponse : Sunlight Solar

Thank you for bringing this to our attention.

We are truly sorry to hear about your mother’s experience and the distress it has caused you both. We take such feedback very seriously, as it goes against our commitment to treating all customers with respect and compassion.

We sincerely apologize for the issues regarding the cancellation and refund process. This is not reflective of the standards we aim to uphold.

We would like to investigate this matter thoroughly and resolve it as quickly as possible. Please reach out to us directly at office number: 0800 652 1619 so we can assist you further.

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