Sunlu Avis 56

I purchased Sunlu HS PLA (high speed PLA) 5 spools. 3 of the 5 turned out to be faulty (Sunlu support unable to resolve the problems). It's taken a good month to work through the support with them (whilst their English is undoubtedly better than my Chinese it's certainly far from great) and though unable to help, they refused to refund me in full for these three spools despite my pointing out that this is my right under the Consumer Rights Act 2015. They have stated that the filament is a consumable and opened, but the Consumer Rights Act 2015 still applies to opened consumables which are faulty.

Despite the website saying my order would be dispatched in 1-2 business days, it took over two weeks for it to be sent out. I contacted sunlu multiple times via email and chat and have still not had any replies. There was no option to cancel my order on the website. I did then get a response when contacting them via Facebook messenger but they just said the warehouse had been busy because they had a promotion on.

Won’t use them again unless ordering filament well in advance of actually needing it.

Edit: I had given them 2 stars but it's dropped to 1. The filament finally arrived but one of the spools was broken so could not be mounted on my Bambu AMS Lite. I asked for a replacement, sending a video of the broken spool and they said I should just dry the filament!!!!

Edit: After weeks of absolute nonsense from the support team they’ve finally refunded me. It’s been really frustrating and a massive waste of time. Had no problems with orders in the past but will never use them again after this experience.

SUNLU are my absolute go to for filament supplies. They carry a pretty coherent stock in the UK and offer some great deals on their website. Delivery is consistently great with either next day or 3 day delivery being offered. The quality of the PLA+ has removed the snapping issues I had in my Bambu AMS' and is a pleasure to see printed in multicolour on the Prusa XL. Buy with confidence

Fantastic filament at a great price , it’s my go to brand now ,, happy user here for maybe 100ish 1kg rolls

This isn't my first time ordering from Sunlu, and once again, they’ve delivered on time with top-quality filament. Their offers are some of the best out there, both in terms of price and product quality. The team never fails me, providing reliable service and consistently exceeding expectations. Sunlu has become one of my favorite go-to brands for my everyday needs. I highly recommend them!

Been using Sunlu filament for a while now with no issues. Fast free delivery

Edit*****
Received an email promising a £15 voucher for leaving a 5* review. Going on the other reviews left at the same time it appears u wasn't the only one asked to leave a review with the promise of a voucher. Great filament but poor customer support

Great product at a good price.
Delivery is always quick and reliable.
I now only use Sunlu filament.

I’ve been using Sunlu for around a year, their filaments have always provided high quality trouble free printing.

Have used Sunlu filament for years on various 3D printers. Recently using the High Speed PLA on Bambu printers with excellent consistent results. Delivery is always quick and tracking information provided. Price point is great especially on bulk buys very competitive.

Excellent product I've had no clogs with this filament and I certainly does the job

Very high quality and affordable prices for the best 3d printer filament in my opinion

Excellent service and good deals when they have stock. I bulk buy the standard translucent resin and have never had any problems with quality of prints. There are better for details but only slightly better and much more expensive resins but sunlu does the job for me. If I need it a little less brittle on parts I mix in some abs like at about 30% ratio.

Filament is always perfect and they have some of the best prices. Quality is always great.

Exelent service. The best price for bulk buy filament in the UK. The filament is very good quality.

Sunlu products are of high quality and reasonably priced. I won't use any other filament now.