Superheroes Gears Avis 

18
•
TrustScore 2 sur 5

2,2

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À propos de l'entreprise

  1. Magasin de vêtements

Écrit par l'entreprise

Marvel & DC Comics Clothing and Apparel. Unique Merch for Gamers & Video Game Enthusiasts. Premium Quality & Worldwide Delivery


Coordonnées de contact

2,2

Bas

TrustScore 2 sur 5

18 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

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2,2

Tous les avis

(18)

0 avis reçus au cours des 12 derniers mois

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Noté 1 sur 5 étoiles

majora's mask and DnD Christmas "sweaters"

i had placed an order for 2 christmas SWEATERS from their website and what i received was a paper thin shirt and far from the woven sweater that they claim is personally printed and sown... i contacted their customer service for a return and they claim there is a no return policy (which they fail to mention on their main site or in the purchase details). the only time it is mentioned is once you click on their "return/Refund" page. i made a claim through paypal and seconds later paypal notifies me that the seller made a claim against me... this website is false advertisement at it's finest and they clearly love scamming people. also it is 100% mass produced cheap garbage that was shipped to me from china. the person contacting me timestamped their emails 12 hours ahead of me which is china's time zone... how stupid do they think we are

20 décembre 2024
Avis spontané
Noté 2 sur 5 étoiles

Cyborg varsity jacket

I ordered Cyborg varsity jacket and I am unhappy as the quality of this jacket is cheap and it looks much different than it did on their website. Waste of money and ofcourse they have no return/refund policy. Not shopping here again.

20 juillet 2023
Avis spontané
Noté 1 sur 5 étoiles

Wish.com merch but they overcharge and Lie about details

Negatives: The shirt arrived after 3 months of waiting even though site says 2 weeks, they lied about where the shirt is coming from it is not based in the USA its in China, ordered the shirt in the smallest size and still came out too wide, the shirt looks straight out of wish.com. charging $30 for something you just printed the same image on the back and front with the back being distorted isnt love and care. Dont trust the reviews here the site isnt worth the time its Wish.com merchandise .

They dont give refunds and dont waste time they will not give it to you no matter what. They tell half truths to trick customers so please just buy from somewhere more trustworthy and with refunds,

16 décembre 2022
Avis spontané
Logo de Superheroes Gears

Réponse de Superheroes Gears

Hello Rocky,

Thank you for your feedback.

First of all, we did send out the package as discussed within two weeks. you may check your tracking number for reference. Shipping information is also posted on our website and especially on all our product pages; they have detailed information about international deliveries. We also never lied about where our items came from. For your reference and this is also stated in our website, our HQ in Charlotte, North Carolina serves as the hub for our US operations. Beyond that, we have warehouses scattered across the United States, UK and China to ensure efficient delivery of products around the globe. We do believe you have the correct item. Like we have informed you through email, we do have sizing charts for our products and have given out full detail on our products' description page and it is stated in our website that the product images are for illustrative images only. We believe that we will not be held responsible if you missed reading the product description and/or the sizing chart of your purchase, which can be clearly seen just below the images. It is hard to miss.

Have a great day!

Noté 5 sur 5 étoiles

At first the size was difficult but…

At first the size was difficult but after speaking with customer service I was very satisfied.

8 juin 2022
Avis spontané
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Réponse de Superheroes Gears

Hi!

I'm glad everything worked out in the end. We greatly appreciate your awesome review!

Stay tuned on our website for new products that might interest you. Looking forward to your next order.

Cheers!

Noté 5 sur 5 étoiles

nice design

nice design , simple but creative , good for tshirt print

11 avril 2022
Avis spontané
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Réponse de Superheroes Gears

Hi Richard,

Thank you for the kind words. We are glad that you liked your t-shirt.

Looking forward to your next order.

Cheers!

Noté 5 sur 5 étoiles

Impressed Honestly.

My concept was a design i had to describe seeing as i didnt have a sketch for reference and it was better than i was imagining. Their service is very quick and their responders and very polite. Above and beyond.

27 octobre 2021
Avis spontané
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Réponse de Superheroes Gears

Hi Chris!

Thank you so much for the kind words. We did our best to visualize and create the design you wanted based on your instructions. We are glad that everything went well and you liked it. Please contact us again if you need more custom design requests in the future.

Have an awesome day!

Cheers!

Noté 1 sur 5 étoiles

Bait and Switch. DIDN'T GET WHAT I ORDERED!

Despite their claim that orders are processed within 24 hours, 10 days after placing my order for a hoodie it was still "In Process". It was only after I wrote to complain that it moved along. And they claimed the delay was because every item is "hand crafted from scratch" and "tailored". Bulls--t. "hand crafted from scratch"? There site lists thousands in stock. "tailoring"? It's a basic "Men's Small" hoodie like you'd buy in any Target store.
Even more importantly, when I checked the status of my order, THE PICTURE HAD changed. The "Marvel Captain America Avengers III Uniform Costume Hoodie" now is a completely different thing that what I bought.
So glad I took a screen shot of what was showing when I originally placed my order. But despite that proof that they sent me something I didn't order, Superheros Gears has refused to take it back or offer a full refund.

Responding to Superheroes Gears response:
None of your claims make sense.
1) If my order was processed the day I placed it then why, 10 days later, is it still "in process" rather than something like "awaiting shipping".
2) I notice how you've backed off your claim they are "made from scratch" and "tailored". Again, that they are standard sizes shows how bogus your "tailored" claim is.
3) You did NOT offer a full refund. That's a lie. Closest you came was the vague "Let us know when it arrives and we'll arrange something."
4) Notice how you have completely ignored the biggest issue: YOU DIDN'T SEND ME WHAT I ORDERED. Why are you failing to acknowledge that. Why would you expect me to pay anything, even return shipping, for something that wasn't what I bought? Send me what I ordered, and then we'll "arrange something" about paying you for it. Until then, the entire charge will remain disputed.

24 octobre 2021
Avis spontané
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Réponse de Superheroes Gears

Hi Sean,

We are a small team handling hundreds of orders every day. Your order was processed the same day you placed it, but it doesn't mean that we can ship it out on the same day as well. Like what we explained to you earlier, the products are made-to-order, and it will take some time to make them.

The site lists thousands of stocks so that customers can place their orders. You won't be able to place one if it was in zero, right?

Your order was shipped out the same day you sent your complaint after 10 days of waiting. The tracking number was given to you in our first email response.

Lastly, we have offered you a partial refund (50%) since the package is already in transit to you and you get to keep the item. We also offered a full refund if you would return the package to us.

Thank you and have a great day!

Noté 5 sur 5 étoiles

I ordered spider sweater for my…

I ordered spider sweater for my boyfriend and he really loves it! The customer service response quickly! will order again soon.

15 octobre 2021
Avis spontané
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Réponse de Superheroes Gears

Hi Shin Shin!

Thank you so much for the awesome review! Please stay tuned to our store for new products that might interest you. Also, don't forget to check your email as we send discount codes every now and then. Looking forward to your next order.

Have a great day!

Cheers!

Noté 5 sur 5 étoiles

All designs are dope

All designs are dope! Got my marvel hoodie and I'm loving it!

6 octobre 2021
Avis spontané
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Réponse de Superheroes Gears

Hi Keziah!

We're glad you love them. Looking forward to your next purchase with us. Be sure to check the store for new products, uploaded daily. Looking forward to your next order from us.

Do not hesitate to contact us at: https://superheroesgears.com/contact-us/

Cheers!

Noté 5 sur 5 étoiles

They make you custom shirts if you send…

They make you custom shirts if you send them a design. Also good quality shirts.

22 septembre 2021
Avis spontané
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Réponse de Superheroes Gears

Hi Andrew!

Thank you so much for patronizing us. We deeply appreciate it!

We would love to create more custom design tank tops for you in the future. Just send us a message anytime.

Cheers!

Noté 5 sur 5 étoiles

Easy to order with good services

Easy to order with good services. Designs are super COOL!

10 septembre 2021
Avis spontané
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Réponse de Superheroes Gears

Hi Ericson!

We're glad you liked them. Looking forward to your next purchase with us. Be sure to check the store for new products, uploaded daily. Looking forward to your next order from us.

Do not hesitate to contact us at: https://superheroesgears.com/contact-us/

Cheers!

Noté 5 sur 5 étoiles

I found the product really great since…

I found the product really great since most of them are superheroes and gaming-related. The qualities of the product are awesome as well

7 septembre 2021
Avis spontané
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Réponse de Superheroes Gears

Hi Enzy!

Thank you for the awesome review. Please stay tuned to our store and look out for our new products.

Do not hesitate to contact us at: https://superheroesgears.com/contact-us/

Cheers!

Noté 5 sur 5 étoiles

Overly Satisfied!

Yea, so far, superheroes gears customer care team were very efficient and precise towards my concerns. As I've purchased their custom design services a few weeks back, they were very informative in giving me the steps I needed to do to purchase a custom-designed shirt from them.

After that, they told me that they will be working on it and will send a sample of the design within the day. I thought at first that this going to take a while before I received any word from them but to my surprise, they did email me back along with my custom design and it was amazing, it was like everything I've imagined prior to contacting them, from there as well, I was able to purchase it immediately. It just felt really convenient.

Once I've placed my order, the shirt came about 2-3 weeks? (Somewhere around that) and it came with no issues! The shirt felt really good and it fits me perfectly, on top of that, my design request's quality was absolutely great! So kudos to these guys!

26 juillet 2021
Avis spontané
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Réponse de Superheroes Gears

Hi JM!

Thank you for your order. On behalf of the design team, thank you so much for the feedback.

We made sure that we followed the instruction you have given us to the letter on how you wanted your custom design t-shirt. And speed things up as much as we can.

If you want to get another custom designed merch, please do not hesitate to contact us at: https://superheroesgears.com/contact-us/

Cheers!

Noté 5 sur 5 étoiles

Love my new Bedding Set <3

Recently bought a Wonder Woman bedding set and I'm very satisfied. I really love the design that I chose.

They accommodated my emails regarding the shipment since I'm not really into online shopping (because of the rumors about scammers online). But, they proved me wrong because my transaction went smoothly.

12 juillet 2021
Avis spontané
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Réponse de Superheroes Gears

Hi Sam!

The Wonder Woman bedding set you purchased is one of our best sellers! We're glad you liked them.

Our customer service team is always happy to assist you. Do not hesitate to contact us at: https://superheroesgears.com/contact-us/

Cheers!

Noté 5 sur 5 étoiles

I have purchased a marvel hoodie and…

I have purchased a marvel hoodie and joggers, and I'm delighted with the quality of the fabric. The customer service responds well and fast on my tracking inquiries. Kudos to Kevin for giving excellent service. Will order again!

5 juillet 2021
Avis spontané
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Réponse de Superheroes Gears

Hi Pau!

We're glad you like them. Please visit our store again and check out our new products

Our customer service team is always happy to assist you. Do not hesitate to contact us at: https://superheroesgears.com/contact-us/

Cheers!

Noté 5 sur 5 étoiles

Super cool stuff

Super cool stuff! Designs are beautiful and delivery is on time!

23 juin 2021
Avis spontané
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Réponse de Superheroes Gears

Hi Plata!

Thank you for the awesome review. Please stay tuned to our store and look out for our new products

Do not hesitate to contact us at: https://superheroesgears.com/contact-us/

Cheers!

Noté 5 sur 5 étoiles

Best for Gifts and Great Products

A Great site if you are looking for Super Hero Merchandise. The quality is good and I'm going to order again soon. I'm going to give a Hoodie for my friend in his birthday next month. Hope to keep those good stuff coming.

22 juin 2021
Avis spontané
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Réponse de Superheroes Gears

Hi Lone Kuma!

Thank you for patronizing our products. We hope your friend likes the hoodie. Looking forward to your next order.

Do not hesitate to contact us at: https://superheroesgears.com/contact-us/

Cheers!

Noté 1 sur 5 étoiles

Nice stuff to see, but very poor quality

The site is captivating with a lot of marvelous products for gamers and fantasy lovers.
However, I bought a hoodie for my son; get a very thin hoodie of very poor quality fabric for 55 bucks. On aliexpress you can have similar low quality hoodies for less than 10 dollars.
The hoodie has no labels, no the care one nor the fabric one.

It is not a legitimate US website by it is a stuffify variant. AVOID to shop here!

Do not trust all the reviews for Superheroes gears: they indeed offer a 10$ to everybody who write a review on sitejebber.

12 janvier 2019
Avis spontané
Logo de Superheroes Gears

Réponse de Superheroes Gears

Hi Avadoro!

I hope all is well with you. I sincerely apologize for the inconvenience. All of our product's quality has improved over the last year. I urge you to give us another chance to redeem ourselves and we'll give you a great discount. Contact us at: https://superheroesgears.com/contact-us/ and we'll make arrangements for your exclusive discount.

We deny any involvement in the $10 offer for a review on Sitejabber. If that were true, we should've got many positive reviews by now. Who would pass on easy money right? But that's not the case if you check our Sitejabber profile.

Thank you and have a great day!

Cheers!

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