I contacted them before purchasing and they answered quite promptly. This means they are on the ball to me which is what I expect from a supplier. Quick delivery means a lot too. Thanks Glenn
L'entreprise a répondu
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Lisez les avis des autres
Used several times and always quick delivery and good quality aftermarket parts. Had a delivery error on my order, and they fixed it for me with no problems .
L'entreprise a répondu
Ordered a part, as I am away from home , I told them not to dispatch it for 2 weeks. Then found out I needed other parts to fit this part which I didn’t know at the time so sent another email cancelli... Voir plus
L'entreprise a répondu
I found the site easy to use and prices very competitive. Refreshing to be able to buy from an Australian supplier instead of my usual FCP Euro shop. I used the 1300 number to question some missing... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de Superspares
Écrit par l'entreprise
Superspares is a trusted Australian online retailer for auto parts, accessories, and performance upgrades. Our wide range covers replacement parts, 4WD upgrades, detailing products, and vehicle protection from leading brands such as Bosch, DBA, Ryco, and Penrite.
Superspares make it simple to shop online with fast nationwide shipping and free delivery on orders $99 and above. Every purchase is backed by a 30-day return policy, giving customers peace of mind.
With clear product information, competitive pricing, and reliable service, Superspares is committed to helping drivers keep their vehicles running smoothly and looking their best.
Our promise to you
Écrit par l'entreprise
- Super brands at super value!
- Superspares stands by the quality of its products, all of which come with the assurance of the manufacturer's warranty. We act as the intermediary between you and the manufacturer during a claim.
Our Shipping Guarantee
How soon will I get my order?
Once your payment is confirmed, weʼll dispatch your order within 1-2 business days. Youʼll receive a tracking number by email once your order is on its way. You can also check your order status anytime via our Track Order page.
For special order items or products with longer lead times, there may be delays before dispatch. If this happens, our team will contact you directly to provide updates.
However, large and bulky items (such as Bull Bars, Steel Trays, Lift Kits) may incur additional freight charges not shown at checkout.
Deliveries to rural or remote areas might also attract extra fees. For heavy, oversized, or remote shipments, our customer service team will reach out to confirm any adjustments.
While we absorb a large portion of shipping costs, customers are responsible for additional charges based on delivery location and order size.
For special order items or products with longer lead times, there may be delays before dispatch. If this happens, our team will contact you directly to provide updates.
How are shipping rates calculated?
Shipping costs are based on the size and weight of your order.However, large and bulky items (such as Bull Bars, Steel Trays, Lift Kits) may incur additional freight charges not shown at checkout.
Deliveries to rural or remote areas might also attract extra fees. For heavy, oversized, or remote shipments, our customer service team will reach out to confirm any adjustments.
While we absorb a large portion of shipping costs, customers are responsible for additional charges based on delivery location and order size.
Coordonnées de contact
159 woodpark RD, 2164, SMITHFIELD - NSW, Australie
- 1300 791 058
- sales@superspares.com.au
- superspares.com.au
Trust Superspares for Automotive Parts
4,1
Bien
462 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Had an item out of stock
Had an item out of stock, found a suitable replacement kit and swiftly arranged a pickup, could not be happier.
30 janvier 2026
Avis spontané
Réponse de Superspares
We're happy to hear that we could find a suitable replacement when the item was out of stock and quickly arrange a pickup for you. Thank you for your positive feedback!
The wrong item was sent
The wrong item was sent. The listing was correct but the item did not correspond to my vehicle. I sent an email and even phoned as I did not get a response from the email. I was told by the person who I spoke to that I would get an email with instructions on how to return my order for a refund. I was not expecting too much straight away as it was close to Christmas. The Christmas/New Year holiday period is well and truly gone and I still have not heard or seen any response from Superspares. I know mistakes can happen from time to time but this should have been fixed by now and after contacting them the first time I do not think that I should be chasing them. I'm really not happy and will probably think twice about buying anything else. I am happy to talk to someone abou this if they are willing to contact me.
20 novembre 2025
Réponse de Superspares
We regret that the incorrect item was sent and that you haven't received a response regarding your return. We appreciate you bringing this to our attention. We'll investigate this issue and work to prevent similar situations. We value your feedback.
more than 5 days for a delivery!
5 days to ship rotors and brakepads, still waiting for it!
23 janvier 2026
Avis spontané
Réponse de Superspares
We regret that your order's shipment is delayed. We appreciate your feedback and we're looking into what caused this unusual situation.
Amazing company to deal with quick…
Amazing company to deal with quick delivery and super easy to deal with . Will buy again and cant wait to get more from this amazing company
21 janvier 2026
Avis spontané
Réponse de Superspares
We're happy to hear that you had a super experience! It's great to know the quick delivery and ease of doing business stood out. We appreciate your intention to buy again!
Réponse de Superspares
We're happy to hear that you received what you expected and that you are enjoying our products! Thank you for your positive feedback!
Excellent
Ordered a set of front bearings for an older Mazda ute.
Arrived in perfect order and fit perfect
Good quality and good price.
7 janvier 2026
Réponse de Superspares
We're happy to hear that the front bearings for your Mazda ute arrived in perfect order and were a perfect fit! We appreciate your feedback on the good quality and price.
Réponse de Superspares
We're happy to hear that our site was easy to use and that our delivery communication was very good. Thank you for your positive feedback!
Very Poor Communication – Order Lost and No Transparency
I rarely leave negative reviews, but my experience with Sparesbox has been extremely disappointing.
I placed an order for MAXTRAX MK2 Recovery Tracks back in November. Weeks passed with no shipment updates, and despite repeatedly asking for a tracking number, Sparesbox never provided one. Instead of clear communication, my messages were ignored for days at a time. When I finally got a reply, the order was suddenly deemed “lost in transit,” yet no one had ever given me the tracking number in the first place to verify this.
When I asked again for transparency, the responses I received felt dismissive, and at one point I was even told they “didn’t appreciate the language,” despite me simply asking for honesty after being ignored multiple times. Customer service should not accuse the customer of wrongdoing just for requesting basic information.
A replacement was eventually arranged, with a promise that it would be dispatched by 22/01, but given the previous lack of communication, I’ve been left with very little confidence.
Overall, this experience showed poor communication, lack of transparency, and slow customer support. I hope Sparesbox improves their service, because this has been unnecessarily frustrating.
11 janvier 2026
Réponse de Superspares
We appreciate you sharing your experience. We're very sorry to hear about the issues with your order and the lack of communication. We'll investigate what happened with the tracking and the responses you received. Our aim is to ensure a smoother process. We value your feedback.
Took over 10 days to ship and received…
Took over 10 days to ship and received the wrong part.
Still waiting for the part, has been 14 days in total
31 décembre 2025
Réponse de Superspares
We regret that your order took over ten days to ship and that you received an incorrect part. We are sorry for the delay and the error and are looking into this. We appreciate your feedback.
Prompt delivery and service
Prompt delivery and service. Correct parts supplied and great value.
10 janvier 2026
Réponse de Superspares
We're happy to hear that you received prompt delivery and service, and that the parts supplied met your needs at a great value. Thank you!
Good quality brand shocks
Good quality brand shocks, which I have used before, all at a fair price.
10 janvier 2026
Réponse de Superspares
We're happy to hear that you find our brand shocks to be of good quality and fairly priced. Thank you for your continued support and positive feedback!
Réponse de Superspares
We're happy to hear that you received your order quickly! Thank you for your positive feedback; we appreciate your intention to use our services again.
Quality and fast
Purchased some hoses. They arrived very fast and were banded together. A bit squashed into the box but no issues due to the material I purchased. Would buy from again!
9 janvier 2026
Réponse de Superspares
We appreciate you purchasing hoses from us. We are happy to hear that they arrived quickly. We've noted your feedback about the packaging, and we'll work to improve our process. Thanks again!
Réponse de Superspares
We're happy to hear that you are satisfied with our prices and fast delivery. Thank you for being a repeat customer; we appreciate it!
had a slight transportation issue with…
had a slight transportation issue with my package but besides that everything is great this website has great prices and fast shipping, i definitely recommend
9 janvier 2026
Réponse de Superspares
We appreciate your feedback and are glad you had a positive experience with our prices and shipping speed. We regret to hear about the transportation issue with your package.
VZ SV6 L/H Tail Light
Buyer notified of re-stock of item & availability to buy for 2nd time, item purchased & paid for only to be contacted again by the seller saying they had nil stock & a refund would be offered, item "again" re-listed without stock availability being verified.
7 janvier 2026
Réponse de Superspares
We appreciate you bringing this to our attention. We regret that you were informed of a restock, purchased the item, and then were told it was unavailable, especially with the item being relisted. We are looking into how our stock availability is verified to prevent this from happening again.
Did not receive the item
Did not receive the item. 8 days later I ring and has nog been dispatched. Very poor service, I needed it by the 18 to go away towing our boat but now I can’t.
Order on the 8th. Very poor service.
7 janvier 2026
Réponse de Superspares
We regret that your order did not arrive and was not dispatched as expected. We know this has impacted your travel plans, and we are sorry for the poor service you experienced. We'll investigate what occurred with your order to prevent this from happening again. Thank you for your feedback.
I didnt get the stock as Iit was no…
I didnt get the stock as Iit was no longer stocked, however the response for a refund was swift & trouble free
6 janvier 2026
Réponse de Superspares
We appreciate your feedback. We are happy to hear that the refund process was swift and trouble-free after the item was no longer available.
Don't advertise parts when they are not available. Waste of time
Parts ordered not available. Waste of time. Would not use this business again.
11 janvier 2026
Réponse de Superspares
We regret that the parts you ordered were unavailable, and we appreciate your feedback. We'll review our inventory to prevent this issue from recurring.
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