No, see. That’s the problem. Your fin broke in the board. Your finbox was not made correctly for YOUR fin. I ordered another fin (standard sized) to try to fix things myself since your products se... Voir plus
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Bought 2 love child's 6'4, amazing performance and fun, however considering the dimensions of the board, thickness, solid stronger etc, you would think these boards would last. Both I managed to snap... Voir plus
I own a surfboard repair business and I strongly advise against buying their product. They are glassed ultra thin and then sealed with plastic! They dent like crazy and literally ding at the drop of a... Voir plus
L'entreprise a répondu
My GSI board buckled after 20-30 sessions in 4-6 ft waves. It didn't hit the bottom. I called GSI customer service to find out what they'd do and they never called me back. >Awful experience for n... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Life is better when you surf has been GSI's company mantra since day one. It incorporates everything that the employees appreciate about their lives and the industry they love to work in. GSI only manufactures and market their surfboards to surfers or people who want to become surfers. Everyone at GSI from the shapers to the founder to the sales reps and customer service staff knows firsthand the difference surfing has made in their own lives. Most of all, we love sharing our passion for surfing with other surfers -- from beginners to pros and everything in between. Thank you for letting us enjoy the ride with you.
Coordonnées de contact
1,2
Mauvais
169 avis
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A répondu à 50 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
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No response from GSI customer service
My GSI board buckled after 20-30 sessions in 4-6 ft waves. It didn't hit the bottom. I called GSI customer service to find out what they'd do and they never called me back.
>Awful experience for new surfer.
>>>Once they get your money they don't care if their product meet expectations.
>>>>>Would definitely NOT recommend GSI products.
Ethan
10 février 2019
Avis spontané
Réponse de Global Surf Industries
Hi Ethan,
Sorry to hear about your board. This sound pretty unusual as we pride ourselves on our customer care.
Please contact info@surfindustries.com or call toll free: AUS 1300 857 791 NZ 09 889 8323 US 855 474 6821
Tess
MOST AMAZING COMPANY EVER
MOST AMAZING COMPANY EVER! My board had nothing wrong with it coming such a far distance! The package it came in was legit, took me about 15-20 minutes to get it undone, was very well secured. Free shipping and best prices. The staff was nothing but amazing and helped me finding the exact board I wanted. Thank you so much for such an amazing board global surf industries! will recommend to everyone!
21 septembre 2018
Avis spontané
Brilliant to deal with
Brilliant company to deal with. Chatted to a really friendly bloke about board selection then after I ordered they got it out here to regional WA within 2 working days! Never had that happen with any online order before.
Board arrived all safe and sound and packaged beautifully. i had and email question for them and received a response back straight away. I've never put a review of anything before but this is a definite 5 star crowd.
4 mai 2018
Avis spontané
Shipping was free and board came in 3 …
Shipping was free and board came in 3 days. They responded to my questions via email in minutes and gave me a code for a free bag and leash. Would definitely recommend this site extremely reliable and good people who seem to care alot about customer service
9 juillet 2017
Avis spontané
Disappointing
I surfed the modern love child for the first time last week. The board surfed great and a caught about a dozen waves. When I came back in I noticed the board had compression in the top deck. I know this tends to happen to all boards as the age...but on the first surf! The day was mid sized mushy waves. I had no collisions or bad wipe outs. The compression is from popping up to my feet?! I'm guessing it is a
manufacturing defect. I contacted the place where i bought the board and the company claims this is a wear and tear issue. I followed up with the couple board repair shops on the coast they say this type of problem all the time with Global Surf Industry boards. They figure it is inexperienced workers over sanding the epoxy coat as they mass produce boards. Anyway...its all pretty disappointing. Lesson learned. I won't be buying from GSI again!
5 avril 2017
Avis spontané
Great customer service, prices and selection!
I have purchased two boards from GSI over the last three years. The first board is a SEAGLASS PROJECT ALBACORE FINLESS SURFBOARD and the second is a Meyerhoffer Slip In PE Shortboard. Both arrived undamaged but i did have a shipping issue with the seaglass board. The issue was resolved to my satisfaction and in a timely manner. I would diffidently purchase from GSI again.
26 février 2017
Avis spontané
Paddle Board
Excellent service. Easy & efficient. Great packing. Good phone support. Nice board. Good fit for what I wanted in a board.
17 mars 2016
Avis spontané
Fast, prompt service, no problems at all
Ordered my 7S Slipstream surfboard, got exactly what I ordered, with free shipping and no damage at all, which is always a bonus :)
Was able to track my order easily and it arrived in very good time.
Would have no hesitation in dealing with Global Surf Industries
9 janvier 2016
Avis spontané
Excellent Customer Service
A few years ago I purchased surfboards and accessories from another vendor, and it didn't go that well. Therefore, I appreciated having access to real time customer assistance at GSI, to address my questions and help me order the right products.
21 décembre 2015
Avis spontané
Great customer service and an easy ordering process.
Great customer service and an easy ordering process. I love my new products and the website is easy to navigate around. Loved all the videos that describe certain products.
21 décembre 2015
Avis spontané
Great customer service!
Tony is the man! He really takes care of us his customers and provides excellent service. Looking forward to buying more boards from them in the future.
18 décembre 2015
Avis spontané
Using a delivery service that is flexible with delivery times (i.e UPS)
I order a 7S surfboard but it went MIA however GSI was quick to replace a new board. I start work at 10am and don't get back till late in the night, so a delivery service that will deliver between a specific time would have been great.
17 décembre 2015
Avis spontané
Global Surf Industries- support
GSI- has very quick turn around for shipping, and updates on your order, very happy with the services, I have purchased 3-boards from them over the last 2 years....they have great prices for the boards and free shipping.
I highly recommend getting boards online from them.
16 décembre 2015
Avis spontané
Made me happy
There appeared a problem with the board I chose. It said it was on stock but it was not with the colours I chose. Those things happen, but they solved it and I was asked if I accept the same board in another color. That was fine with me and I received the board. So I´m Happy
16 décembre 2015
Avis spontané
Fantastic!
My experience was fantastic. The company communicated very well and delivered very quickly. I don't live in Australia so requested a friend received the board and they made it super easy and seamless. I am one VERY happy customer. Thanks guys!
15 décembre 2015
Avis spontané
Amazing
They were so fast responding to a problem with my order and offering a higher value product for the sane price.
Delivery was next day.
Amazing
15 décembre 2015
Avis spontané
Fantastic service
I used the online chat to see if they had my board in stock before I purchased it. Placed my order straight away wednesday and received it friday. The best service ever and considering its near xmas I still got my paddle board before xmas.
Board was packed super well and no damage.
15 décembre 2015
Avis spontané
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