Surrey Removals Avis 

The organisation of the removal itself was reasonably precise, and the collection and arrangements were handled fairly well. Unfortunately, the experience fell apart when it came to the delivery.

Not all of my belongings were delivered. In particular, two essential components of a rocking chair were missing, leaving the chair unusable.

What followed has been an extremely frustrating waste of time. For three months, I repeatedly contacted the company, submitted and resubmitted the requested claim information and provided the evidence they asked for. Despite all these attempts, the issue has still not been resolved.

Even more disappointing, they have now stopped responding to my emails altogether.

In my experience, this is a very unprofessional company that does not take responsibility when something goes wrong. A company should be judged not only by how well it organises a removal when everything goes smoothly, but also by how it deals with problems and missing belongings afterwards.

I also found some of the documentation provided during the process surprisingly informal, with documents lacking basic company details that I would expect to see on official business documentation. This did not inspire confidence in the professionalism of the service.

Overall, what should have been a straightforward international removal has turned into three months of chasing, repeated paperwork, frustration and wasted time, with no satisfactory resolution and, ultimately, no response.

I would strongly recommend making sure you understand exactly who the legal contracting company is and what happens if belongings are missing before booking.

My experience with Surrey Removals has been an absolute nightmare.

I paid this company to move my belongings, and now they have been holding everything for over a month. They have neither returned my possessions nor refunded my money.

For weeks I have received nothing but the same generic emails saying that my delivery will be arranged “soon” or “next week.” Those promises have been repeated over and over, and nothing has happened. They ignore phone calls, do not respond to emails, and provide no real information about where my belongings are or when I will receive them.

This has caused my family and me enormous stress, anxiety, and financial loss. Everything I own is being held by this company, and I feel completely helpless. I trusted them with my personal belongings, and they have completely failed to provide the service I paid for.

If you are considering using Surrey Removals, I strongly advise you to think very carefully based on my experience. I would not wish this situation on anyone.

I sincerely hope the company finally takes responsibility, returns my belongings immediately, and stops treating customers this way.

The best removal company I’ve used so far, and I’ve moved quite a lot in the past few years.

I had to send a few items to my sister in Italy, and the whole experience was genuinely stress-free. The team who collected and delivered everything were great and handled my belongings with care. There were a couple of small scratches on a chest of drawers, but that was because I hadn’t packed it properly, and I understand that can happen during transport.

Julie was fantastic and dealt with everything very professionally from start to finish. The delivery arrived right on time, exactly when my sister needed it. The team were also very understanding, which I really appreciated.

I’d happily use them again and would definitely recommend them.