The Sussex Heating Care Company Avis 

182
TrustScore 5 sur 5

4,9

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Lisez les avis des autres

Noté 5 sur 5 étoiles

I have used this company twice now, and have been incredibly impressed with their work. Communication is excellent and the service is superb. Highly recommend if you are looking for heating repair... Voir plus

Noté 5 sur 5 étoiles

Ross came to service our boiler. So kind and so professional and reliable. Wouldn’t want anyone else. Thank you Ross.

Noté 5 sur 5 étoiles

Very efficient service. Kate got in touch very quickly after my online request and booked us in for a boiler service. Ross texted when he was on his way which was well within the timescale given. He w... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

We contacted The Sussex Heating Care Company to obtain a quotation for a new heating system. Kate booked us in that evening. Ross surveyed our flat and out-lined our requirements after discussing our... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Chauffagiste
  2. Fournisseur de chauffage

Écrit par l'entreprise

We provide boiler and central heating installation, service and repair in Bognor and the surrounding area. We are available day and night for all your central heating and hot water needs. If you’re looking for a new boiler or boiler replacement in Bognor or the surrounding area then look no further. Take a look at our website to find out more.


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4,9

Excellent

TrustScore 5 sur 5

182 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

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4,9

Tous les avis

(182)

38 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

Ross did a great job servicing our boiler.

Ross did a great job servicing our boiler again this year which he installed 2 years ago.Highly recommend, prompt and efficient service as always.

23 septembre 2024
Avis spontané
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Réponse de The Sussex Heating Care Company

Thank you Lin! It was a pleasure to work for you again!

Noté 5 sur 5 étoiles

Excellent company

Excellent company. Had my annual boiler service. I was fully updated on when Ross was going to arrive. Very polite, efficient and professional. Highly recommend The Sussex Heating Care Company

24 septembre 2024
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Réponse de The Sussex Heating Care Company

Thank you for your review. We are really proud of how much our customer service is appreciated, as well as the quality of our work.

Noté 5 sur 5 étoiles

Excellent service

Excellent. Has been doing our servicing for many years and also when ever we have wanted to add or change radiators. Last time on 4th September was because we had a boiler malfunction and he attended same day.

4 septembre 2024
Avis spontané
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Réponse de The Sussex Heating Care Company

Thank you Keith! We strive to get to everyone as soon as possible.

Noté 5 sur 5 étoiles

Sussex Heating Care superb

We've used Sussex Heating Care for 5 or 6 years now. Always on time, take care and explain things very clearly. This year they also sent updates on where they were before they got here so no hanging around.
Great work, fair price, definitely recommend.

29 août 2024
Avis spontané
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Réponse de The Sussex Heating Care Company

Thank you Ray, your kind words are appreciated!

Noté 5 sur 5 étoiles

Brilliant, capable and reliable

Ross and the office team were brilliant, efficient, helpful and very trustworthy. No issues, cant complain and so good to find a local engineer who can look after a Keston Boiler!

23 août 2024
Avis spontané
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Réponse de The Sussex Heating Care Company

Thank you Diana! We always strive to give a 5* service from start to finish.

Noté 1 sur 5 étoiles

Greed

Greedy doesn’t come close to its true description, long story short Ross quoted me a few pounds short of £3,000 to replace an old boiler in a 1 bed flat ,went back to my letting agents bearing in mind they take a cut too their engineers replaced the boiler for the same one Ross quoted me £3k and done in a day for £1,758 !! How could anybody justify that level of difference !!
Won’t use them ever again as I did many of times in the past and certainly won’t recommend them either !

16 août 2024
Avis spontané
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Réponse de The Sussex Heating Care Company

I’m sorry that you have taken my quote so personally. The quote was given in good faith and reflects the price I need to charge in order to make a profit on the job.

I note that you say the installer fitted exactly the same boiler as I quoted for however I have just been to inspect the flue terminal from the car park to the rear of the flat and the flue that’s been fitted is not for a Worcester boiler so if a Worcester boiler has been fitted then that is very alarming.

The new flue has not been terminated correctly and is too close to the soffit and as the soffit is vented the flue terminal should be at least 300mm from the vents. This is potentially a safety risk as products of combustion could get into the property leading to carbon monoxide poisoning. You will need to get that rectified to meet your responsibilities as the landlord.

I’m quite surprised you have actually called me greedy when you have no idea what my business overheads are. If I had carried out the work for the price you’re saying it was completed for then I would have lost money.

My quote included a lot of extras that were not outlined specifically. These items would have made the installation compliant with the current building and gas regulations, something I take extremely seriously.

Unfortunately the contractor you have used has cut corners and I can already see from the flue termination that the installation doesn’t meet my standards or the building and gas regulations in place which should concern you.

While you’re entitled to your opinion and are well within your rights to use other contractors, publicly stating that I quoted you a few pounds short of £3000 when the quote was actually nearer £2700 is very misleading along with saying they have fitted exactly the same boiler and flue I quoted for which they clearly haven’t.

I ran the quote through a well known national online installer who are renowned for being very cheap and they came within £100 of my quote for exactly the same boiler.

I’m sorry that our professional relationship has to end like this after the service I’ve given you in the past. You could have simply turned my quote down but instead you have chosen to make spiteful public comments. I wonder if you still feel that the 1 Star reviews are valid after taking all of the above into consideration?

I wish you all the best in the future but please take on board what I have outlined above and realise that cheapest is not always best, if ever.

Noté 5 sur 5 étoiles

Sussex heating installed a replacement…

Sussex heating installed a replacement gas boiler
& replaced all radiators two years ago.
They quoted a competitive price including a detailed
Comprehensive plan of the work they would carry
Out & the time it would take.
All the work was carried out in a very friendly & professional manner & on time !
We have now had two years of trouble free heating &
Hot water with no problems whatsoever.
Sussex Heating Care have also carried out our
Annual boiler service , keeping use well informed on
Arrival times & checking that we are happy with the work carried out !
This a very professional & caring company . I would
Strongly recommended them.

6 août 2024
Avis spontané
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Réponse de The Sussex Heating Care Company

Thank you for your review. We really do appreciate it!

Noté 5 sur 5 étoiles

Very efficient job

As always a very efficient job, arrived at the agreed time and completed the job as agreed.

13 août 2024
Avis spontané
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Réponse de The Sussex Heating Care Company

Thanks Steve! Look forward to working with you again :)

Noté 5 sur 5 étoiles

I presented Ross with a challenge

I presented Ross with a challenge: replace my boiler with a more efficient model and update all of the controls for our radiators and underfloor heating with devices I can control from a mobile phone App.
Our existing installation through every curved ball it could - but Ross just swatted away every problem and did a superb job. All the different zones in the house can now be controlled automatically (or manually). I would not hesitate to recommend Ross to anyone who needs a real expert to do work on their heating system. (Indeed I have already recommended him to my daughter).
I have also taken out a very comprehensive maintenance contract with Sussex Heating Care Company.

6 juin 2024
Avis spontané
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Réponse de The Sussex Heating Care Company

It certainly was a challenge but we enjoy it! I am so pleased that your system is now working efficiently. We look forward working with you in the future and really appreciate your recommendations.

Noté 5 sur 5 étoiles

A* Excellent, efficient and helpful.

Ross has serviced my boiler for me the past three years. He is always punctual, helpful and efficient. I can definitely recommend his services.

29 juillet 2024
Avis spontané
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Réponse de The Sussex Heating Care Company

Thank you for you review Deborah! We aim to provide a 5* service from start to finish and look forward to working with you again :)

Noté 5 sur 5 étoiles

Had a problem with the boiler

Had a problem with the boiler. Rand Ross and managed to fit us in the check the issue the same day. Very fast and efficient service, came up with possible solutions and sorted for us. Thanks

29 juillet 2024
Avis spontané
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Réponse de The Sussex Heating Care Company

Thank you Pat! We aim to give a 5* service from start to finish. So pleased you are happy with the service.

Noté 5 sur 5 étoiles

Excellent Service

Once the boiler service date was agreed, I was kept up to date with a reminder and notification that Ross was on his way. He arrived on time, was very respectful of my home and did an excellent job. Highly recommended.

22 juillet 2024
Avis spontané
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Réponse de The Sussex Heating Care Company

Thank you Sue! It was a pleasure working with you

Noté 5 sur 5 étoiles

Great service

Great service

23 juillet 2024
Avis spontané
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Réponse de The Sussex Heating Care Company

Thanks Julian!

Noté 5 sur 5 étoiles

Excellent professional service

Really glad we chose this company to replace our heating and hot water system. Ross is very experienced and knowledgeable and helped us chose the best system for our needs. The work was carried out in an extremely professional manner and we are very happy with the result. Ross went the extra mile to set everything up for us and explain how it all worked. Took away all the old system and left everything clean and tidy. Ross was a joy to have around and we were impressed by his expertise. An excellent experience all round.

5 juillet 2024
Avis spontané
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Réponse de The Sussex Heating Care Company

Thank you so much for your great review. We really do appreciate all our customers feedback. We look forward to working with you again.

Noté 5 sur 5 étoiles

As always fantastic service from Ross…

As always fantastic service from Ross and the team from booking through to completion of works.
Wouldn’t use anyone else now ! 😊

24 juin 2024
Avis spontané
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Réponse de The Sussex Heating Care Company

Thank you so much Tammy! We look forward to working with you again.

Noté 5 sur 5 étoiles

The Sussex Heating Care Company’s Ross…

The Sussex Heating Care Company’s Ross has transformed the plumbing and heating in my home, from old style water tank in the roof and emersion tank in the airing cupboard to a modern boiler with a Wi-Fi programmer – so easy to manage!!
The process was challenging to say the least, as I had requested that the new boiler be installed in an upstairs room. This was going to take longer than planned but Ross undertook the installation with minimal disruption.
The company gives me advanced reminders of when my services are due so that there is flexibility for me to arrange a convenient time. The service from the company is FIRST CLASS!

17 juin 2024
Avis spontané
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Réponse de The Sussex Heating Care Company

Thank you so much for your kind words. We really do strive to give a 5 star service from start to finish and appreciate your feedback. We look forward to working with you again.

Noté 5 sur 5 étoiles

An excellent experience

Very pleased with the efficient and personal service provided by Kate and Ross of Sussex Heating Care Co. The job was to replace a boiler in a different position in a room which presented some challenges but all overcome by Ross. Work done carefully and neatly. Ross took some time to explain the working of the remote control system to me, which was most helpful. Nothing was too much trouble and the first service is booked for next year. Excellent communication as to when Ross will arrive and easy to get hold of Kate or Ross for any queries.

11 juin 2024
Avis spontané
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Réponse de The Sussex Heating Care Company

Thank you so much for taking to time to give us a review. We aim to give all our customers a 5* service from start to finish. We look forward to working with you again.

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