Customer service is extremely slow and clearly provided by non-native English speakers who do not understand English. I have been trying to get my money back for over a week for a transfer error and m... Voir plus
L'entreprise a répondu
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Customer service is extremely slow and clearly provided by non-native English speakers who do not understand English. I have been trying to get my money back for over a week for a transfer error and m... Voir plus
L'entreprise a répondu
Great service and I've never had a problem with it. I just wish Swapsy would let you start a new trade once you've sent money and receipt has been confirmed but you are waiting for your trading partne... Voir plus
In Aug 15, I sent the full amount of 1,114 USD to the seller and seller confirmed the proof of transfer during the same day. But in Aug 16, I received the notification that the seller has already s... Voir plus
L'entreprise a répondu
Swapsy is the most convenient currency exchange platform I have ever used. It has a wide range of options for amounts, and both small and large amounts can be easily completed. The order process is ve... Voir plus
Swapsy is a peer-to-peer currency exchange platform that specializes in the exchange of Chinese RMB and US dollars. The platform utilizes popular e-wallets such as WeChat Pay, Alipay, Zelle, and PayPal to facilitate secure and easy fund transfers, with most users receiving their funds within 48 hours and some transactions taking just a few minutes. Swapsy's fees are very competitive, making it a cost-effective alternative to traditional currency exchange services. The platform's focus on amounts less than $2000 further adds to its appeal, making it an ideal choice for individuals looking to exchange smaller amounts of money. Swapsy guarantees the safety of its users' funds and provides a simple-to-use web interface, further adding to the convenience of the platform. The exchange rate provided by Swapsy is fair and does not favor either side, ensuring a level playing field for all users. Overall, Swapsy is a safe, convenient, and cost-effective way to exchange Chinese RMB and US dollars, offering competitive fees and a user-friendly platform. With its focus on smaller amounts and the use of popular e-wallets, Swapsy provides a reliable and efficient service for individuals looking to exchange currencies. Swapsy's commitment to fairness and security ensures that users can make transactions with confidence, making it an attractive option for anyone looking to exchange currencies.
888 Prospect Street Suite 200, 92037, La Jolla, Etats-Unis
A répondu à 22 % de ses avis négatifs
Répond généralement dans un délai de plus d'un mois
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The transaction went very smoothly! I was a bit nervous at first, but I trusted the process and everything worked out. I exchanged USD for RMB, and received the money in my WeChat wallet after just a few days.
They stated 1.3% fee on website. I have been using their service, but recently they raised my fees to a ridiculous 9.3% fee! I emailed to ask them to check my rate multiple times, no reply! Poor customer service! No phone number and never responded to email.
Way faster than I expected to receive money
I have used Swapsy numerous times without issues, but my latest swap has been nothing short of a nightmare. My US bank sent a Zelle transfer and I was told on 11/18 that it was in the receiving stage. After 18 days, I STILL have not received my funds. I have spent many hours trying to get this resolved. At this point, I consider them to be thieves because they have not resp;ved this and I have over $1,300 USD that is tied upin the nightmare. I no longer can recommend people to use this.

Réponse : Swapsy
Swapsy is great for transferring money in and out of China. Low rates, quick turn-around. Has really saved my skin in more than a few tight situations.
Service does not work at all at changing CNY to USD. Constant errors when I attempt to send money and when I email support, I never received a response. I'm going to try and get a refund for the swapcredits I had to purchase with my own money that are useless since the service does not work. Do not let the other reviews fool you as they are probably fake. I have been trying to use their service for two weeks now and everytime I attempt, it always fails and gives me an error.

Réponse : Swapsy
I recently used Swapsy to exchange USD for Chinese currency, and I couldn't be happier with the experience! The entire process was incredibly smooth and quick — my trade was completed in less than a day. I appreciated how easy it was to navigate the platform, and the rates were very competitive. This service is a lifesaver for anyone needing currency quickly and efficiently. Highly recommend Swapsy to anyone needing fast and reliable currency exchanges!
Swapsy came at a crucial point in my life where my work permit in China was revoked for renewal. I had to abruptly return to America but all my savings were still in a Chinese bank. Without Swapsy I very likely would have not been able to initially pay my bills. I am very thankful for Swapsy.
I moved to China in 2019. In the beginning, sending money home was inconvenient and required spending hours at the bank to transfer money. Using Swapsy makes the process easier from the click of a few buttons. It’s the only way I send money.
Very smooth transactions. Good user interface and communications. Wish it was possible to do multiple simultaneous swaps.
Sad to see how much the service has declined over the years. The new standard time is up to a week (3-7 days), with an emphasis on no guarantee that it'll be there after a week. That's all you need to know.
Since you not communicating with me nothing and I still not happy with this

Réponse : Swapsy
It's great being able to transfer money back to the US, however, the lack of a feature that allows users to add swap credits to their account from a Chinese service such as Alipay or WeChat is a major hindrance and has caused me to use other services such as Paypal at times. I don't understand how they excpect to have users who only have these Chinese services to send RMB to other users if they cannot use RMB to update their swap credits.
From setting up an account, to every swap, everything has been seamless. I trust this site, I use it often and I will continue to use it!
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