Absolute scam company i ordered taps that were never delivered and i am now having a nightmare trying to get my money back do not use this company. Update - This company tried blackmailing me to remo... Voir plus
L'entreprise a répondu
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This is a Chinese company based on the East Coast. Do not trust this seller. Returns are endlessly argued and no shipping label is sent upon customer request to return for full refund. I ordere... Voir plus
Purchased 2 of the contemporary faucets in Nov 24. One of the valve stems broke off, leaving it useless. Correspondence with Sweethome247 was started in Dec24 for replacement or purchase of valve cor... Voir plus
I ordered two fancy bathroom faucets. Given the company address, I thought they'd ship from the US, but they did ship from China. That being said, they shipped immediately, and arrived very quickly.... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Sweethome is a global online bathroom accessories and home decor products retailer, connecting the world's top design, production, logistics, warehousing, and other supply chain links, with the lowest production costs, the pursuit of high-quality, high-end products. Since its inception, the company has been adhering to the concept of "making your life sweet", and its products are mainly sold to the United States, Canada, Australia, the United Kingdom, Germany and other countries and regions.
Coordonnées de contact
11837 Goldring Road, 91006-5880, Arcadia, Etats-Unis
- 1(888)709-7866
- service@sweethome247.com
- sweethome247.com
2,3
Bas
75 avis
Aucune trace de demande d’avis
Cette entreprise n’a pas invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 33 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Les gens ont aussi consulté
Ordered Black Matte Faucet and Never…
Ordered Black Matte Faucet and Never Arrived. My wife is very very upset as you could Imagine. Was For Her Birthday
11 juin 2023
Réponse de Sweethome
But you ordered the gold faucet, and we've already replaced it for you.
Good news. A few days after submitting my review, sweethome FINALLY issued the refund. Here’s to TrustPilot for holding them accountable.
I like the products from sweet home but their customer service is awful if you need to return or replace anything. I have been waiting 60 days fir a refund on order#22122223540810. I liked the faucet so much that I ordered another one to replace the one I returned because it was the wrong model. But it’s terrible that they still owe me money. I am disappointed in this company.
17 avril 2023
Avis spontané
Réponse de Sweethome
After verification by the financial department, the order was refunded earlier or the credit card was delayed. Please verify your credit card refund again. If you have any questions, please contact email: support@sweethome247.com
Sweethome - as sweet as they say? Check the updates to find out...
Purchased a "Bathroom gold black thermostatic shower set" for $389.for a remodel. Upon installation we found that the upper post does not thread properly to the control unit. After a very responsive interaction with a support person on March 27th where I provided support for the problem I have no longer heard from Sweethome. The phone number does not work - no further email responses were provided no matter how often I email 24/7. This is critical to a remodeling project and I am concerned that Sweethome may not be as sweet as they appear. Sweethome? Please help and respond so I can provide a better review. As of April 4,2023 - I can only rate you one star.
UPDATE 4/4/23
To respond to Sweethome's 4/4 response to this review - I have been calling - phone never answers, emailing and sending chat requests for a week with no responses. There may be an issue with your systems you are not aware of. I did hear at last from a support person - so there is hope. I will update as events unfold.
UPDATE 4/15/23
After a response on 4/4 After no contact for almost a week - I inquired on 4/10 for a status - a special order would be necessary that would take more time. As of 4/15/23 there is no further update. Sweethome - help this be a better review than it is right now.
1 avril 2023
Avis spontané
Réponse de Sweethome
Our phone is always available, perhaps you can send us an email, or click the message button in the lower right corner to leave a message.
Faucet Envy
This item arrived quickly and it looks awesome in my newly renovated bathroom. All my neighbours want to k ow where I got it. I am very satisfied with the faucet. The water does not splash and the lever has a sturdy feel to it. Definitely recommend. This is my first ever review.
4 avril 2023
Fast shipping and great product!
Fast shipping and great product!! Ordered the same thing twice!
21 mars 2023
I bought an oversized shower system
I bought an oversized shower system and the installation was really more difficult than I thought it would be, thanks to the patient help of the customer service staff, thank you very much.
10 mars 2023
NO ONE SPEAKS ENGLISH AT THIS COMPANY
NO ONE SPEAKS ENGLISH AT THIS COMPANY. PHONES ARE A MESS AND THEY CAN'T EXPLAIN WARRANTIES OR WERE THERE LOCATED OR WHAT COMPANY MAKES THE FAUCETS. WOW!
STAY AWAY!!!
2 février 2023
Avis spontané
Réponse de Sweethome
Return for details, please check the link: https://www.sweethome247.com/pages/return-policy
Additional take care of existing fittings and the peoples are very friendly atmosphere
Additional take care of existing fittings and the peoples are very friendly atmosphere.
13 janvier 2023
Avis spontané
Total Scams
I had an issue with my order and can't even get a hold on someone that can speak English!! they are scammer and good luck getting your money back. products are also fake.
11 janvier 2023
Avis spontané
Réponse de Sweethome
You can also send us an email or click the message button in the lower right corner, leave us a message, we will help you solve the problem.
Total disaster
Installation instructions are very limited. Customer service was like speaking to your neighbors dog.
20 octobre 2022
Avis spontané
I have tried to reach out to them…
I have tried to reach out to them several times about a warranty issue and only received 1 message back saying what can we do for you. I was very clear about the issue.
Don't trust these people.
1 septembre 2022
Avis spontané
Réponse de Sweethome
Hello, if there is any problem with the product, we are sure to help you solve the problem. We failed to find your email and order. We hope you can contact us again to deal with this warranty issue.
I am still waiting for a reply to my…
I am still waiting for a reply to my enquirey
This item will not work for my bathroom can I exchange?
21 septembre 2022
Réponse de Sweethome
Hello, don't wait, you have to contact :servive@sweethome247.com, we will arrange the return for you.
Réponse de Sweethome
I failed to find the email you sent and have sent email to you, but you have not replied to me. I hope you can reply to me. We will try our best to solve the problem.
Faucet needs to be returned….does not…
Had an issue and the company came back and resolved to my satifaction...good to know that a company stands behind their product and service..BillM
8 septembre 2022
Réponse de Sweethome
Hello, we apologise for the inconvenience caused, anyone who purchases a product from our website will receive an invitation to review it one month later. We apologise that your problem has not been well resolved and hope you will contact us again.
Black Single Handle Faucet
Black Single Handle Faucet - website says water saving bubbler to avoid splash. This faucet is not a bubbler and it splashes all over the place including floor. Emailed customer service - no reply. Be aware no drain control either.
9 septembre 2022
Réponse de Sweethome
Hello, we are really sorry for the inconvenience caused to you, we have a commissioner for mail reply, sometimes may not be able to reply in time, but you can call our phone number, ready to serve you.
One Awesome Faucet!
This faucet was a perfect addition to our new bathroom in our newly remodeled basement.
1 septembre 2022
Excellent product
Excellent product, arrived as described.
Great service and support during installation.
8 septembre 2022
Fast shipping item as described
7 septembre 2022
exceeded expectations
came really fast, appears to be excellent quality. looking forward to installing. will update review afterward.
29 août 2022
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