Sugus WAR mal eine Schweizer Marke... Weder Produktion findet in der Schweiz statt noch sind Markeninhaber Schweizer Herkunft. Anscheinend wird nicht hinterfragt, was man als"swissfood" verkauft.
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Lisez les avis des autres
The wait was longer than expected and then without any notification I was send a refund. I asked what happened and got a response. I could order a small order and pay 6 times that amount is shipping... Voir plus
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I'm living abroad and I've been missing specific food items from Switzerland. I was tired of bothering my family so they'd send me packages, so Swissfood was just what I needed! I received the package... Voir plus
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Fantastic products - Stellar customer service. They went above and beyond. I placed an order from the US for the 1st of August celebrations, and it arrived pretty banged up (though no fault of the... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Retail sale of chocolate and Swiss food. Worldwide shipping
Coordonnées de contact
Suisse
- swissfood.store
2,3
Bas
67 avis
A répondu à 50 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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Box came crushed
20 février 2023
Réponse : Swissfood
Hi Kenny, we are really sorry that your package arrived damaged. We understand how frustrating this is for you. Unfortunately, we have not received a report from you regarding this issue.
Sometimes, unfortunately, packages can be damaged in transit, but our customer support is always available to assist you in such cases.
Please contact us through our contact form or by e-mail so that we can find a suitable solution together to resolve the problem.
Chips were crushed and the packages of…
Chips were crushed and the packages of three of the six Rossi had punctures in them.
24 février 2023
Réponse : Swissfood
Hi John,
we are sorry about what happened. Our products are always checked manually before packing, if some Röesti packages were punctured something might have happened during transportation or a customs inspection.
In any case, we thank you for your feedback and you can contact us anytime via our form for a request for reshipment of damaged products or refund, we will be glad to help you.
With best regards,
Swiss Food Team
Réponse : Swissfood
We thank you for your review that helps us understand where we can improve.
To keep the standard high and ensure the freshness of Swiss products and their 100% originality, all shipments start from Switzerland.
We are checking with other shipping partners for possible arrangements to lower shipping costs, which are very dependent on the destination country.
Best regards
Swiss Food
My experience has been wonderful! 100% would recommend
My experience has been wonderful especially with the customer service. 100% would recommend everyone to buy amazing Swiss treats and necessities from SwissFood Store.
25 décembre 2022
Placing the order was easy and shipping…
Placing the order was easy and shipping to USA was very quick.
1 décembre 2022
Wow!
Quick order and quick shipment notification for gift to another and one for self. Very easy and prompt. Frohe Weihnachten!
9 décembre 2022
Always enjoy Swiss foods
3 octobre 2022
I did not get my order!!!!
1 octobre 2022
Réponse : Swissfood
Dear customer,
the order was shipped on September 15 and they tried to deliver it on September 20, 21 and 22. We always provide the tracking number for transparency.
Unfortunately, prior to receiving this review, we were not contacted. Our service is always available for information.
So far I have not received my purchase
So far I have not received my purchase! Can you please update the status? Where is it?
24 octobre 2022
Réponse : Swissfood
Dear customer, our contact form is always active and we are available to answer any questions you may have. The package has been shipped and through the tracking number you can check its status. We have seen that the package is on its way, it was stuck waiting for payment.
Unfortunately, this depends on the country of import and is beyond our control.
Thank you for your understanding.
the experience was so good .
the experience was so good .. but the prices for the delivery to Emirates its so expensive .. even when we think to re order we can't
1 septembre 2022
Réponse : Swissfood
Dear customer, the shipping prices are identical to those listed on the Swiss Post website. The cost of shipping depends on the country and the type of shipment. The prices can be checked from the website: https://www.post.ch/en/sending-parcels/international-consignments
Thank you for your understanding.
We received the shipment but 20% of it…
We received the shipment but 20% of it were damaged 2/10
6 septembre 2022
Réponse : Swissfood
Dear Customer,
we are sorry that some of the products arrived damaged. Swiss Food always endeavors to pack products in the best way possible. It can sometimes happen that postal services damage packages. As per the rules, our Staff is always available to check the damage and issue any refund according to the terms and conditions.
Thank you for your understanding.
Best way to get swiss snacks from home…
Best way to get swiss snacks from home here in the US.
6 septembre 2022
Réponse : Swissfood
Dear customer,
we thank you for your review.
Expeditious purchase and delivery
19 août 2022
5 Stars All Around
Great communication and superior customer service
....not to mention Swiss chocolate is hands down the world's best!
26 juillet 2022
Réponse : Swissfood
Thanks Rob!
We really appreciate your feedback.
I love this company so much!
I love this company so much. They took my order and processed it immediately! My order arrived exactly as promised and the chocolates are amazing!! I will not buy from anyone else! I I will be a lifelong customer of this wonderful company.
30 mars 2022
Réponse : Swissfood
Thanks Nancy we really appreciate your review!
Quality goods!
22 février 2022
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