I booked a rental car from switch using the broker CarJet. I don’t have a credit card, but I checked on the switch website where it clearly states you can have a debit card as long as you provide... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Absolutely fantastic friendly team with a great selection of vehicles. Amanda in the office is always helpful with my bookings and goes above and beyond to help me out when I have specific requirement... Voir plus
L'entreprise a répondu
Highly recommend. Staff are fab at the Huddersfield and Leeds branch. Emma made my booking experience so easy and stress free - thank you. When I collected the car, Steve was great. He was knowledge... Voir plus
L'entreprise a répondu
Alex at Thrifty Newport dealt with me this morning and provided me with an excellent service,professional and courteous covered all the aspects of the rental and very helpful fella all this with a smi... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Switch is a new vehicle rental brand from Scot Group Ltd which operates the Thrifty network throughout the UK. Switch is a sister brand to Thrifty and offers flexible car and van rental services to businesses and personal customers with a focus on responding to the quickly changing needs of the market, while delivering complete customer satisfaction. Switch currently operates in over 80 locations in the UK and has a fleet of over 20,000 vehicles. Whilst Switch is brand new, it's backed by over 50 years of rental experience.
Coordonnées de contact
Matford Park Road, Marsh Barton , EX2 8AW, Royaume-Uni
- 01392 411171
- customer.service@switchcarrental.co.uk
- switchcarrental.co.uk
4,3
Excellent
146 avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
5 stars brilliant services
5 stars brilliant services
George from Newport
22 avril 2026
Avis spontané
Darren and pete from Newport picked up…
Darren and pete from Newport picked up my hire vehicle and was good as gold. Very helpful and explained everything for me. Would use them again. (Switch)
22 avril 2026
Avis spontané
Réponse : Switch Car Rental
Hi,
Thank you for your kind feedback. We're really pleased to hear Darren and Pete took great care of you and made the process clear and easy. We'll be sure to pass on your comments to them. We look forward to helping you again in the future.
Warm regards,
The Switch Team
Highly recommend
Highly recommend. Staff are fab at the Huddersfield and Leeds branch.
Emma made my booking experience so easy and stress free - thank you.
When I collected the car, Steve was great. He was knowledgeable and friendly. Made the experience quick and easy too. Would definitely use again. Thanks again
20 avril 2026
Avis spontané
Réponse : Switch Car Rental
Hi Christie,
Thank you for taking the time to leave a review. It's always great to hear when our team have made a great impression. We would love to pass this feedback onto Emma and Steve directly so please let us know which location your rental was from.
Best regards,
The Switch Team
Newport Branch
Been using the Newport Branch for the last few years, always been fantastic, always helpful and very polite, especially Helen if there’s ever a problem or issue she’s always there to help straight away, always polite and helpful, would highly recommend this branch.
20 avril 2026
Avis spontané
Réponse : Switch Car Rental
Hi Lee,
Thank you for your continued loyalty over the past few years. It's fantastic to hear that the Newport branch has consistently provided such a great experience. We're especially pleased to hear your kind words about Helen, she'll be delighted to know her helpful and polite approach has made such a positive impact. We really appreciate your recommendation and look forward to continuing to assist you in the future.
Warm regards,
The Switch Team
Sarah what an amazing lovely kind…
Sarah what an amazing lovely kind bubbly woman thankyou for your amazing customer service highly recommend to ask for Sarah if you go through switch xxx
21 avril 2026
Avis spontané
Réponse : Switch Car Rental
Hi,
Thank you for taking the time to leave a review. It's always great to hear when our team have made a great impression. We would love to pass this feedback onto Sarah directly so please let us know which location your rental was from.
Best regards,
The Switch Team
Always get good and prompt service from…
Always get good and prompt service from the team at Thrifty Hull which is why I keep going back to them.
21 avril 2026
Avis spontané
Réponse : Switch Car Rental
Hi Peter,
Thank you for your continued loyalty. We're delighted to hear you consistently receive good and prompt service from our team at Hull branch. It means a lot that you keep choosing us and we look forward to welcoming you back again soon.
Best regards,
The Switch Team
Alex at Thrifty Newport dealt with me…
Alex at Thrifty Newport dealt with me this morning and provided me with an excellent service,professional and courteous covered all the aspects of the rental and very helpful fella all this with a smile too. Many thanks will be back again.
21 avril 2026
Avis spontané
Réponse : Switch Car Rental
Hi Sanu,
Thank you for your kind feedback. We're delighted to hear Alex provided such excellent, professional and courteous service while making everything clear and easy for you. We'll be sure to pass on your comments, he'll really appreciate it. We look forward to welcoming you back again soon.
Kind Regards,
The Switch Team
Micheal ,the manager
Micheal ,the manager, was so helpful & polite. Went out of his way to help me.1st class service.
+ AJ who delivered my car was
Excellent & very patient.
Stephanie Long.
20 avril 2026
Avis spontané
Réponse : Switch Car Rental
Hi Stephanie,
Thank you for your wonderful feedback. We're delighted to hear that Michael and AJ provided such helpful and attentive service. It's great to know they went extra mile to support you and made your experience a positive one. We'll be sure to pass on your kind words to them both, they'll really appreciate it. Thank you again for your support.
Best regards,
The Switch Team
Great service from the Newport branch
Great service from the Newport branch, especially Sarah who is always friendly and helpful.
20 avril 2026
Avis spontané
Réponse : Switch Car Rental
Hi Scott,
Thank you for your great feedback. We're pleased to hear you received excellent service from the branch and that Sarah continues to be friendly and helpful. We'll be sure to pass on your kind words, she'll really appreciate it. We truly appreciate your support and look forward to seeing you again soon.
Best regards,
The Switch Team
Top quality service from Sarah from the…
Top quality service from Sarah from the Newport branch, arrived quickly and talked through the whole process, very friendly
20 avril 2026
Avis spontané
Réponse : Switch Car Rental
Hi Barry,
Thank you for your kind feedback. We're delighted to hear Sarah provided top quality service, arrived promptly and took the time to talk you through everything. We'll be sure to pass on your comments, she'll really appreciate it. We’re looking forward to your next visit and to continuing to provide you with great service.
Warm regards,
The Switch Team
Wolverhampton Switch Great service!!
Great service!!! Very smooth process and even when I had to extend my rental, its was just a simple phone call and no drama. I will recommend Wolverhampton Switch Car rental and Sanj was very helpful during the collections and also return.
20 avril 2026
Avis spontané
Réponse : Switch Car Rental
Hi Vinu,
Thank you for your great feedback. We're really pleased to hear the process was smooth and that extending your rental was hassle-free. We'll be sure to pass your kind words to Sanj, he'll be delighted to hear it. Thanks again for your recommendation.
Best regards,
The Switch Team
Sarah from Newport dropped my hire van on time and was very helpful
My hire van was dropped off on time and Sarah was very helpful
20 avril 2026
Avis spontané
Réponse : Switch Car Rental
Hi Bradley,
Thank you for your kind feedback. We're pleased to hear your van was delivered on time and that Sarah was so helpful. We'll be sure to pass on your comments to her. We really appreciate your support and hope to see you again soon.
Best regards,
The Switch Team
Cannot rate higher!
Absolutely fantastic friendly team with a great selection of vehicles. Amanda in the office is always helpful with my bookings and goes above and beyond to help me out when I have specific requirements from my hire car. Paul & Mark who often deliver/collect my car are great people and really friendly - always good to have a chat about the car if it's a make/model I've not driven before. Can't fault the the service of the whole team at the Worcester branch!
19 avril 2026
Avis spontané
Réponse : Switch Car Rental
Hi Liam,
Thank you so much for your fantastic feedback. We're delighted to hear you've had such a positive experience with the team and our range of vehicles. We're so glad to hear that Paul and Mark were able to assist you. Amanda is truly an asset to our team, and it’s always wonderful to hear that their efforts are appreciated. We’ll be sure to pass along your feedback to them—they’ll be thrilled to know they made such a positive impact! We’re grateful for your support and look forward to serving you again soon.
Kind Regards,
The Switch Team
Réponse : Switch Car Rental
Hi Miss Cox,
Thank you for taking the time to leave a review. It's always great to hear when our team have made a great impression. We would love to pass this feedback onto George directly so please let us know which location your rental was from.
Best regards,
The Switch Team
Sarah from newport branch was very…
Sarah from newport branch was very polite and helpful at her job 5 starl
20 avril 2026
Avis spontané
Réponse : Switch Car Rental
Hi Darren,
Thank you for your kind feedback. We're delighted to hear Sarah provided such polite and helpful service, she will be thrilled with your 5-star rating. We really appreciate your support and hope to see you again soon.
Best regards,
The Switch Team
Cars delivered on time and always…
Cars delivered on time and always clean and tidy. Mia in the Newport office always has time for my questions professional and polite and Darren always friendly on drop off or pick. Thank you the Newport Branch
15 avril 2026
Avis spontané
Réponse : Switch Car Rental
Hi Ivor,
Thank you for your lovely feedback. We're so pleased to hear the vehicles are consistently delivered on time and in great condition. It's fantastic to know Mia has been helpful and professional with your questions and Darren always provides a friendly service on delivery and collection. We'll be sure to pass your kind words on to the Newport team. Thank you again for your support.
Kind Regards,
The Switch Team
The delivery driver n naz was very…
The delivery driver n naz was very polite and very helpful in showing me how all the controls work
18 avril 2026
Avis spontané
Réponse : Switch Car Rental
Hi Lorna,
Thank you for your 5-star review. We are delighted to know that you were pleased with our rental service. Our team is dedicated to providing high-quality service, and your positive feedback serves as a wonderful motivator for us.
Kind Regards,
The Switch Team
Praise Where it's Due
Praise Where It's Due, We deal frequently with regular members of the staff on our site on a daily basis and not only are they all very polite but They're very approachable and understanding, especially Sarah at the Newport Branch.
18 avril 2026
Avis spontané
Réponse : Switch Car Rental
Hi Mr Squiggles,
Thank you for your kind feedback and continued support. We're really pleased to hear that our team consistently provide a polite, approachable and understanding service on site. Sarah will be especially delighted to hear your lovely comments. We truly appreciate your recognition and look forward to continuing to support you day to day.
Warm regards,
The Switch Team
Kings Lynn team - helpful it time of need
Iain and the team at the Kings Lynn branch have been absolutely fantastic. I had issues with a car I had purchased online and was given use of a vehicle from switch, the car was delivered to my house and team were very friendly and helpful showing me over the vehicle. The use of the vehicle was then removed without notice from the company I purchased the car from. Iain called to explain the circumstances and was patient while I tried to resolve the issues, which unfortunately didn’t get resolved, however I was able to keep the car on a personal hire contract which Iain was very helpful in arranging during this stressful time. Can’t thank the team enough, will definitely use them again if I’m in need of a hire car.
17 avril 2026
Avis spontané
Réponse : Switch Car Rental
Hi Paul,
Thank you so much for your kind and detailed feedback. We're really sorry to hear about the issues you experienced with your vehicle, but we're pleased we could support you during a stressful time. It's great to know that Iain and the team were able to assist, keep you informed and help arrange a suitable solution for you. We'll be sure to pass your lovely comments to them. We truly appreciate your support and look forward to helping you again.
Best regards,
The Switch Team
Newport depot. Sarah
It's people like Sarah from the newport depot that companies like yours should strive to employ. Polite, courteous and well mannered, she was an absolute delight to deal with. The whole process couldn't have been better. Will definitely use again
16 avril 2026
Avis spontané
Réponse : Switch Car Rental
Hi Andrew,
Thank you so much for your fantastic feedback. We're delighted to hear that Sarah made such a great impression, she'll be thrilled to hear your kind words. Providing a smooth and positive experience is exactly what we aim for, so it's great to know we got it right. We really appreciate your support and look forward to welcoming you again soon.
Warm regards,
The Switch Team
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.