Saves me time looking for new deals, and the customer service has always been great for me when needed.
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Lisez les avis des autres
The Switchd team really do take all the pressure off searching for the best value energy deals. In these uncertain times it’s nice to there is someone you can contact if you have any questions or conc... Voir plus
L'entreprise a répondu
Just completed an automated switch to EoN. Painless and simple. Happily, this account has just been recommended by Martin Lewis. This is exactly why I use Switchd in the first place. My only adverse... Voir plus
L'entreprise a répondu
Not entirely sure I am actually saving money but honestly it’s too complicated to work out how to cancel this. Also the emailing everything via you is super annoying e.g password reset emails don’t co... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Switchd automates the process of switching energy deals, so you can be on the best deal, hassle free, always. We search the market every day to find you the best deal and then we do we switch for you. Never overpay for energy again.
Coordonnées de contact
Royaume-Uni
- team@switchd.co.uk
- switchd.co.uk
4,3
Excellent
590 avis
A répondu à 91 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
you switch me without my permission in…
you switch me without my permission in spite of many emails asking you not to
1 novembre 2025
Réponse de Switchd
Hi Mike,
We’re really sorry to hear about this experience. Our service is designed to switch members automatically so they don’t miss out on better deals, but we completely understand how frustrating it must have been to see a switch go ahead after you’d asked us not to.
Our team processed your cancellation request promptly, but unfortunately the supplier didn’t action it in time. We can see that this has now been resolved and your Switchd account is on hold, so you can be assured that no further switches will be made without your confirmation.
Thank you for taking the time to share your feedback - it helps us improve how we communicate and manage situations like this in the future.
Kind regards
The Switchd Team
Réponse de Switchd
Hi Helen,
Thanks so much for your lovely review! We're really happy to hear everything went smoothly for you. The whole idea behind our service is to take the stress out of switching, so knowing you didn’t have to lift a finger for the changeover means we’ve done our job right.
We’ll keep working in the background to make sure you stay on a great deal without the hassle of managing it yourself.
Best wishes,
The Switchd Team
Brilliant - simple and easy, sit back and wait for the switch
Simple and easy process switching to a new supplier. Switchd do it for you, you don't need to search yourself. Brilliant service
24 octobre 2025
Réponse de Switchd
Hi Nicholas,
Thanks so much for your kind review! We’re delighted you found the process simple and hassle-free, that’s exactly what we aim for.
We appreciate you choosing Switchd and look forward to continuing to make switching effortless for you.
Best wishes,
The Switchd Team
Very quick response and sorted problems…
Very quick response and sorted problems immediately.
We’ll worth the money, not necessarily for the saving but in dealing with the ridiculous number of companies trying to sell what amounts to the same stuff!
23 octobre 2025
Avis spontané
Réponse de Switchd
Hi Geoff,
Thanks so much for your review! We’re glad we could get everything sorted fast and take the hassle out of dealing with so many providers so it’s great to hear we’ve made that easier.
We appreciate you choosing us and look forward to keeping things simple for you in the future!
Kind regards
The Switchd Team
Réponse de Switchd
Hi Spencer,
Thanks for sharing your feedback! We’re so glad to hear you found the switch quick, easy, and hassle-free - that’s exactly what we aim for.
Enjoy your new, cheaper tariff, and thank you for choosing us to take care of your energy switch!
Best wishes,
The Switchd Team
Efficient and polte
Efficient and prompt response to questions arising from starting and completing business.. always polite and keen to ensure I understood the answers.
16 octobre 2025
Avis spontané
Réponse de Switchd
Hi Ray,
Thank you so much for your kind review! We're delighted to hear you found everything efficient and that our team were polite and helpful throughout. Making sure our customers feel informed and supported is really important to us. We’re glad we could make the process easy for you, and we appreciate you choosing us to manage your energy switch.
Best wishes,
The Switchd Team
Réponse de Switchd
Hi,
We’re sorry to hear you feel overcharged - that’s never the experience we want our members to have. From what you’ve described, it seems the charge may have come from your energy supplier, as we haven’t billed you directly. We’ve reached out by email so we can review the details with you and get this resolved quickly.
Best wishes,
The Switchd Team
ON The Ball Company GREAT HELPS
12 octobre 2025
Réponse de Switchd
Hi Sue,
Thank you for your 5-star review! We’re really glad to hear you’ve found our team helpful and on the ball. We always aim to make switching simple and smooth, and it’s great to know that’s been your experience.
We appreciate your support and look forward to continuing to keep things running efficiently for you.
Best wishes
The Switchd Team
Always eager to help
Always eager to help. They have all the information before they start so things go exceptionally well.
11 octobre 2025
Réponse de Switchd
Hi Sandra,
Thank you so much for your 5-star review! We’re happy to hear that you’ve found our team helpful and that the process runs smoothly for you. We work hard to make sure we have everything in place before each switch, so things go as seamlessly as possible.
We really appreciate your trust and look forward to keeping your energy switches simple and stress-free.
Best wishes,
The Switchd Team
Problems are dealt with effectively and…
Problems are dealt with effectively and the most suitable tariff with various suppliers are found for me.
10 octobre 2025
Réponse de Switchd
Hi Gordon,
Thank you for your 5-star review! We’re really pleased to hear that you’ve found our service effective in resolving issues and securing the most suitable tariffs. Our goal is to make energy switching effortless and ensure you’re always on a great deal. We appreciate you being part of our community and look forward to continuing to save you time and money on future switches.
Warm regards
The Switchd Team
Comsumption levels
It seems to me you underestimated my consumption levels in order to get a lower cost so could charge me for switching
11 octobre 2025
Réponse de Switchd
Hi Jonathan,
Thank you for taking the time to leave your feedback. We’re sorry to hear about your concerns regarding the estimated usage. After reviewing your account, the switch was processed using the information provided during sign-up. Instead of entering exact usage figures, you selected your property size, which automatically generates an estimated consumption level.
These estimates are shown during the sign-up process so you can see what data will be used. We’ll make sure to review your usage again when your tariff ends to ensure you’re on the most suitable deal moving forward.
Best wishes
The Switchd Team
Réponse de Switchd
Hi Mary,
Thank you so much for taking the time to leave a 5-star review! We’re really pleased to hear that Khumo was helpful and responded promptly, great communication makes such a difference when you’re switching, and it’s wonderful to know we delivered on that. We’ll make sure Khumo sees your kind feedback.
Thanks again for choosing us, we really appreciate your trust and support.
Kind regards
The Switchd Team
Switchd keep on the ball and update…
Switchd keep on the ball and update with best offers and renewals. Any changes are dealt with seamlessly and there so far have been no problems with the changes as they happen. I shall stick with it!
5 septembre 2025
Réponse de Switchd
Hi David,
Thanks so much for your feedback! We’re really glad to hear that the switching process has been smooth and that you’re happy with how we keep things updated. Our goal is to make energy switching completely hassle-free, so it’s great to know that’s been your experience. We’ll keep working to make sure you always have the best deals with no disruption.
Kind regards
The Switchd Team
Réponse de Switchd
Hi Robert,
Thank you for sharing your experience. We’re really pleased to hear that you found the switching process so straightforward. Our goal is to remove the hassle and make it easy for people to get onto a better deal without the stress of doing it all themselves. It’s great to know the service worked exactly as intended for you. We hope you enjoy the savings and peace of mind that come with your new deal.
Kind regards
The Switchd Team
Réponse de Switchd
Hi Stewart,
Thanks for your review. We’re with you on planting more trees, and we’d love to hear what we could do to make your experience a 5-star one next time.
Best wishes
The Switchd Team
Well looked after
Well looked after, and so far all my changes have been for the best for my budget , all done with out me doing anything other than agreeing with the change .
24 août 2025
Réponse de Switchd
Hi Kelvin,
Thanks for sharing your feedback! It’s great to hear that the switches have been smooth and are helping your budget. That’s exactly what we want, to take the work off your hands while making sure you’re on the best deal.
We’ll keep monitoring the market for you so you don’t have to worry about missing out.
Kind regards
The Switchd Team
There is an impenetrable barrier - I can't log into my new energy supplier…
I can't log into my new energy supplier as Switched don't even use my email and they haven't given me my account number
It's a painful process of having to go through Switchd to access my account.
I've given up and no real person to speak to on the phone. this happened a few years ago very painful process with multiple passwords. The Switchd password also seems to fail. The subsequent customer services are non existent - pretty futile /robotic!
Please Switched give me a person to speak to !!!! so i can find out my account number with my supplier - been on hold now for 30 minutes - and trying to do this for an hour - what a waste of time going round in loops - my customer number with you is xxxxx - please please give me a call !!!!!!!
18 août 2025
Avis spontané
Réponse de Switchd
Hi Tamsin,
Thank you for your feedback. We’re really sorry you had difficulty reaching us. Our team aims to return all calls promptly, and we hope that since speaking with us your query has been resolved and you’re now able to log in without any issues. Please know we’re always on hand if you need further support.
Kind regards
The Switchd Team
Always the best deals.
Great company to deal with. Always helpful and pleasant. The best company to constantly be searching for utility deals. Been with them for quite a few years now.
15 août 2025
Réponse de Switchd
Hi Errol,
Thanks so much for your loyal support over the years! It’s great to hear you’ve found our team helpful and that the deals we’ve secured have made a real difference. We’ll keep working hard in the background to make sure you stay on the best utility rates without the hassle.
Best wishes
The Switchd Team
Cut your energy bills, give Switchd a try, you wont regret it.
Think i was one of Switchd, first customers. They took the hassle out of looking for the best energy deals, Best decision i made in a long time. Give them a try, you wont regret it.
9 août 2025
Réponse de Switchd
Hi Alex,
Thank you so much for your review. We truly value your long-standing support since the beginning, it hasn’t gone unnoticed. We’re pleased to have made finding the best energy deals easier for you, and we look forward to continuing to help you save both time and money.
Kind regards
The Switchd Team
Saves money, works like clockwork
Knowledgable people delivering sensible advice in a timely, polite and efficient manner. What’s not to love?
8 août 2025
Réponse de Switchd
Hi Roy,
Thank you for the wonderful feedback! We’re so pleased to hear you’ve found our service reliable, efficient, and helpful, and that our team’s advice has been useful in helping you save money. We work hard to make switching smooth and stress-free, so it’s great to know it’s felt that way for you. Your kind words are truly appreciated by the team. We look forward to helping you again in the future!.
Kind regards
The Switchd Team
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