Saves me time looking for new deals, and the customer service has always been great for me when needed.
L'entreprise a répondu
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Lisez les avis des autres
The Switchd team really do take all the pressure off searching for the best value energy deals. In these uncertain times it’s nice to there is someone you can contact if you have any questions or conc... Voir plus
L'entreprise a répondu
Just completed an automated switch to EoN. Painless and simple. Happily, this account has just been recommended by Martin Lewis. This is exactly why I use Switchd in the first place. My only adverse... Voir plus
L'entreprise a répondu
Not entirely sure I am actually saving money but honestly it’s too complicated to work out how to cancel this. Also the emailing everything via you is super annoying e.g password reset emails don’t co... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Switchd automates the process of switching energy deals, so you can be on the best deal, hassle free, always. We search the market every day to find you the best deal and then we do we switch for you. Never overpay for energy again.
Coordonnées de contact
Royaume-Uni
- team@switchd.co.uk
- switchd.co.uk
4,3
Excellent
590 avis
A répondu à 91 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse de Switchd
Hi Christine,
Thanks so much for leaving us a review. We know how important it is to stay in the loop, so we’re really glad to hear you’ve felt well-informed.
We’re here to make energy switching easy — and communication is a big part of that. Appreciate you being with us!
Best Wishes
The Switchd Team
Réponse de Switchd
Hi Andrew,
Thank you so much for the 5-star review! We're really glad to hear you're happy with how we’ve kept you informed throughout the switching process.
Our goal is to make energy switching as simple and stress-free as possible, so it's great to know that everything’s been smooth on your end. If you ever have any questions or need anything, we're just a message away.
Thanks again for being with us!
Kind regards
The Switchd Team
Réponse de Switchd
Hi Karen,
Thanks a lot for sharing your feedback! We're glad you found the dashboard easy to use and the whole process hassle-free. That’s exactly what we’re here for – to take the stress out of energy switching and do the hard work for you.
We appreciate you being with us and look forward to keeping things simple and savings-friendly for you!
Kind regards
The Switchd Team
Réponse de Switchd
Hi Christine,
Thank you so much for the 5-star review! We’re really pleased to hear you’ve had an excellent experience. Our mission is to make energy switching simple, seamless, and stress-free – and it’s great to know we’re hitting the mark.
We’ll keep working hard to make sure you’re always on the best deal without the hassle. Thanks again for being part of the journey!
Best Wishes
The Switchd Team
super easy.
28 mars 2025
Réponse de Switchd
Hi Paul,
Thank you so much for the 5-star review! We're thrilled to hear you found the switch super easy — that's exactly what we're here for.
Our mission is to take the hassle out of finding the best energy deal, and it’s great to know we’ve made the process smooth and simple for you. Thanks again for being a member at Switchd.
Kind regards
The Switchd Team
Done in 24 hours.
22 mars 2025
Réponse de Switchd
Hi,
Thank you for your review! We're thrilled to hear that everything was completed within 24 hours. Efficiency is something we strive for, and it's great to know we met your expectations.
Warm Regards
The Switchd Team
Service was extremely efficient and…
Service was extremely efficient and seamless. I was provided with all necessary pros and cons of the switch which enabled me to make a considered decision on the transfer.
21 mars 2025
Réponse de Switchd
Hi Colin,
Thank you so much for sharing your feedback with us. We're so pleased to hear that you found the process efficient and seamless. Providing clear and balanced information is key to ensuring our customers feel confident in their decisions.
We look forward to continuing to help you save more money on your energy bills!
Best Wishes
The Switchd Team
Réponse de Switchd
Hi Vishy,
We appreciate your kind review! It’s great to hear that you found our responses quick and well-explained—that’s exactly what we strive for.
Thanks for being a valued member
Best regards,
The Switchd Team
Easy switch.
All I had to do was email you and say I wanted to switch suppliers. You did the rest and kept me informed. Great!
11 mars 2025
Réponse de Switchd
Hi John,
We really appreciate you taking the time to leave us a review! It’s great to hear that you found the switching process so easy—making things simple for our customers is exactly what we aim for.
Thanks again for the continued support.
Kind Regards
The Switchd Team
Efficient and effective service
8 mars 2025
Réponse de Switchd
Hi Jonathan,
Thank you for your kind review and for rating our service 5 stars! We’re delighted to hear that you found our energy switching service efficient and effective—that’s exactly what we aim for.
Thanks again for your support!
Best wishes
The Switchd Team
Generally very good
Generally very good, but I did have some problems in knowing which profile (EDF, our new supplier, or Octopus) to login as! Some confusion regarding uploading pictures of our meters; what site to use.
22 février 2025
Réponse de Switchd
Hi John,
Thank you for taking the time to share your feedback.
We’re sorry to hear about the issues you’ve experienced with logging into your EDF account. We completely understand how confusing this can be, especially after transitioning to a new supplier.
We hope everything has been resolved, and we look forward to assisting with many more switches in the future!
Kind regards
The Switchd Team
I give a 3 star review as I do not…
I give a 3 star review as I do not think you have been looking out for better deals for us since 2020 .The reason I think this is because nothing changed since then so I rang to ask why and was asked for my last bills so emailed them,then within a week was changed to a new supplier ? I think if I had not rang, I would have still been with the same supplier. I thought switched monitored my account , am I doing something wrong as I had to send my last bill. Before 2020 you changed me on a regular basis and I thought you were worth being with I am now having doubts?
18 février 2025
Réponse de Switchd
Hi Anne,
Thank you for your feedback.
We're sorry to hear that you feel we haven’t been actively searching for deals on your behalf. Please rest assured that we monitor tariffs daily. The frequency of your switches is influenced by your Switchd settings—certain preferences can limit the range of available tariffs.
That said, we want all our members to feel they’re getting the best value from our service. We truly appreciate your feedback and have taken it on board.
Kind regards
The Switchd Team
Everything going well has been good since joining…
Everything has been good since joining Switchd, I no longer have to search for energy deals as it’s sorted for me, keep the good work going.
9 février 2025
Réponse de Switchd
Hi Neil,
Thank you for taking the time to share your feedback with us! As a valued member, we’re always looking out for you to ensure you get the best deal. We truly appreciate your membership and look forward to helping you save even more on your energy bills!
Warm regards,
The Switchd Team
The whole process was a complete…
The whole process was a complete muddle. I reached the point where I was prepared to stay with my current provider. I could not find a phone number for your company nor one for EDF. Fortunately a friend was registered with EDF and she gave me a number which allowed me to rung and sort the muddle out.
4 février 2025
Réponse de Switchd
Hi Linda,
Thank you for sharing your feedback.
We're really sorry to hear that you found the process confusing. We aim to make switching simple and hassle-free, and we regret that this wasn’t the case for you. We haven't been able to find any emails from you, but if you have any questions or need assistance, the best way to reach us is by emailing team@switchd.co.uk. You can also find our contact number on your Switchd dashboard.
Best Wishes
The Switchd Team
Réponse de Switchd
Hi Dugald,
Thank you so much for leaving us a review!
We're happy to hear that you're on the best deal! At Switchd, we strive to make switching seamless and stress-free, and it's great to know that’s been your experience. We look forward to continuing to help you save on your energy bills.
Warm regards
The Switchd Team
Réponse de Switchd
Hi David,
Thank you for sharing your feedback with us! Along with finding the best deals, delivering excellent service to our members is a top priority. We're pleased we could respond to you promptly.
Kind regards
The Switchd Team
The best deals through these people but…
The best deals through these people but there phone service could be improved
11 janvier 2025
Réponse de Switchd
Hi Michael,
Thank you for taking the time to leave us a review! We're thrilled to have successfully completed your switch and hope you're enjoying your new tariff. Your input on our phone service has been noted, and we look forward to helping you achieve even greater savings on your energy bills.
Kind regards
The Switchd Team
Had been with them for a few years
Had been with them for a few years, and emails didn't offer deals I wanted so they went to junk automatically. Then I got a message from my energy company informing me my account had been switched to a company who were £50 a month more than I was paying. Completely without my authorisation. It took me two months to sort it out. Hours on the phone with both companies and making a complete mess of my carefully organised finances (I'm on a very meagre pension). Then the cheeky sods had the nerve to charge me £13 for the privilege. Deeply unamused by the whole episode.
13 septembre 2024
Avis spontané
Réponse de Switchd
Hi Adam,
We’re very sorry to hear about your negative experience with our service. As an automated energy switching service, we aim to ensure that this information is clearly communicated across our platform, including through email updates. We also made sure to notify you about the switch in advance, giving you sufficient time to let us know if you preferred not to proceed.
We’re pleased to hear that everything has been resolved, and we wish you all the best moving forward.
Kind regards
The Switchd Team
You’ve switched me to a new provider…
You’ve switched me to a new provider but I can’t give them meter readings without providing them with a new account number.
3 décembre 2024
Réponse de Switchd
Hi,
We're sorry to hear you’re having trouble providing your meter reading. We’ve just sent you an email with steps on how to log in to your supplier account.
Kind regards
The Switchd Team
Réponse de Switchd
Hi Christine,
Thank you for taking the time to leave us a review.
We look forward to continuing to help you save on your energy bills. We truly appreciate your ongoing membership with Switchd!
Kind regards
The Switchd Team
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