Tactical Traps Avis 1 604

I just purchased the 1791 whiskey flag from tac traps, and I gotta say I am blown away with how amazing it is. Absolutely gorgeous piece!! I had a slight mixup when it arrived as the COA wasn’t with my trap. I reached out to Tactical traps and they were very friendly and quick to respond and make it right and get the COA to me. Great costumer service and I will definitely be buying more products from these guys!!

I ordered two of the Liberty Shelves. When ordering I made a mistake and ordered a defender shelf instead. This was on a Sunday, so I contacted Tactical Traps by email. After sending I also saw a customer service phone number. On Monday morning on my way to work I called the number. After a short hold I spoke to a real person, that I could understand! Donna took down my issue and ensured me she would get with management and have them refund my order. Within 2 hours I had an email about my refund being completed and a link to order the correct shelf. The refund was already back in my bank account! About an hour later I received a response email from my Sunday email. It was Donna responding. Wow! On my new order I had a question, which I emailed again. The next day I received an email answering my question. Again it was from Donna, amazing customer service!! A+

I ordered a shelf and a second one at a discount at 2 am in the morning. My credit card co. refused the second billing till they they could call me the next morning. Tactical traps would honor the sale price the next day. Their staff is great. I have other items from them and their quality is unparalleled at a good price. I do highly recommend this company. Everyone I have referred to them are also very happy with their purchases. Thanks again!!

I ordered the picture canvas trap as a birthday gift for my son. I was concerned the order wouldn’t make it in time for his big day. Not only was the item just as expected but the order was completed & delivered within 8 days, in time for his birthday. Excellent service & I know my son will love it.

I purchased my 3rd Tactical trap within a couple of years. The third purchase was most recent. After receiving my Tactical trap, I decided that it just wasn't what I expected. It was smaller in size. I requested a return authorization. Tactical Traps gladly refunded my payment with no problem. I am sure to continue doing business with them in the future. Very nice courteous service with follow up e-mails. Thanks, Tactical Traps.

I was initially mostly happy with the mantle gun case. There were design issues that would take it to a 4*. However, it will no longer close. That's not even the issue. I have written support 4x now and they have not responded...not even to acknowledge that I've emailed them. Very disappointing. Even if they responded to tell me that I'm out of luck and that it can't be repaired. I'd still buy a replacement. At this point, I'm angry. Do not buy from them.

Great customer service and information. Staff is very helpful.

I ordered a custom frame similar to the Family Rules to hold my Mossberg 500. They did a fabulous job on building the case, it worked well and looks beautiful on the wall. However, it is not deep enough to close when the shotgun is placed in the foam. I'm not sure what shotgun is the same depth as a handgun, but beware and ask questions. Measure your guns to make sure they fit as this is really not what I needed.

I purchased the 35S Tactical Shelf expecting a quality product backed by the company's advertised "100% Satisfaction Guarantee." Unfortunately, that guarantee was not honored, and my experience has been consistently frustrating from the start.

Upon receiving the product, several issues were immediately apparent. Key components that were clearly listed in the product description—specifically the LED strip light and battery backup—were missing from the shipment. Additionally, there were no clear instructions regarding the Bluetooth functionality, and I was unable to pair my phone as described. The link provided for the app returned an “item not found” error. Researching further, I found multiple reviews noting that the Bluetooth functionality (which is a paid upgrade) often fails to work, especially on Android devices.

When I reached out to customer service within the 30-day return window to express my dissatisfaction and request a refund, I was met with resistance. Instead of honoring the satisfaction guarantee, I was asked to submit photos of various components, including internal parts of the unit, serial numbers, and quality control markings—something that should not be required if a satisfaction guarantee truly exists.

Hoping to give the product a fair chance, I installed the unit and began using it. After a month of no use, I attempted to access the shelf, only to discover a new issue—the unit would no longer close properly. I contacted customer service again, only to be told that I was now outside the return window and that they do not consider the unit defective. While they did offer a couple of DIY "fixes," this is not acceptable for a product in this price range. A customer should not have to troubleshoot or regularly contact support just to make the product function as intended.

In summary, potential buyers should be aware that:

The 100% satisfaction guarantee may not be honored.

Key advertised features may be missing from your order or not function at all.

Customer support is slow to provide meaningful resolutions and appears focused on avoiding returns.

The unit is overpriced relative to its build quality and reliability.

I regret this purchase and would not recommend this product to others based on my experience. If you’re considering this shelf, I strongly suggest evaluating other options.

One at the front door, one in the bedroom, and one next to my chair. I’d say I like them and the weapons are out of sight of the liberal daughter in law and the grand children.

This is the second item I have purchased from tactical shelves. I love these items. I will be purchasing more as the summer continues. Thank you for such amazing products.

Trap arrived in perfect condition. My husband loves it!

Excellent product and “real” customer service

DO NOT BUY THESE!!!!

Real use case. Bought two a year ago. One has a home defense rifle other has two pistols. A day ago, power went out and we had a young thug break into our garage. I went to engage my rifle hide and the lock seized. I had to pry it open. I transitioned to my backup and tested this morning. Same thing. These are not only complete crap will absolutely put your family at risk when you need to action a threat.
I sincerely hope this company not only goes bankrupt but gets sued into section 8 housing.

Looks great and works great the pistol. Storage area or the "drop" does stick a little but not enough to hinder access. I think it gets better every time i open it

Long time, multiple trap customer. Changed batteries today in two flag traps. One will not lock shut. Removed new batteries and tries again. Latch will not engage.

Customer service not available until Thursday (48 hours). I'll remove all of my weapons, and screw the thing shut.

I bought a shelf with a Bluetooth lock. I went to connect it to Bluetooth, to find out there is no app in the play store. They went back and forth for months saying the app was submitted and it would just be a couple days...2 months later and still no app...why did I pay extra for Bluetooth if they knew they didn't have an app

I purchased a Stars and Stripes MAX wall safe in August of 2024. I received it with no problems. Because of some home remodeling, it wasn't installed until February, so I have opened it about 8 - 10 times since installation. Last week the screws tore out of the cover for one of the shocks. I have tried calling, but there are no answers, and I cannot leave a message. I have emailed, but only received canned responses. At this point, I cannot recommend this to anyone. If I ever get a response, I will update this review.

Update as of 5-27-25
I was contacted by Tactical Traps, and they recommended some fillers to reattach the shock to the "lid". They failed immediately. Tactical Traps then sent a new lid and provided instructions on installation. It took about an hour, and the new lid is in place and working properly.

At the end of the day, the unit is back working, and I appreciate them taking care of this.

Horrible, been over a month since order. No one picks up customer service line, just directs you to send an email. Emails are answered with the same generic message everytime. “ your order just passed quality control, should arrive in 4 days”. They have been sending me that message for over a month now.

I purchased a Patriot 35S original shelf from an ad on Facebook that was a very good deal, then shortly after making purchase I was offered discount on Freedom 52R mantle shelf too good to pass up, after purchasing both I became leery of legitimacy of purchase, I waited 2 weeks with no notice of order update, I emailed company hoping they weren't going to tell me I was scammed and they returned my email the next day stating item finishing in production preparing to ship, Received shelf and it was everything they said it would be, awesome quality, design, and function, very satisfied. The 2nd larger shelf (52R Freedom) came damaged on left end, took pictures to document, emailed customer service and sent pics and they sent another mantle within days (unexpected response) which also showed up with damage on end but not as major, (unfortunately both were damaged on most visible side-left) up to this point customer service has been great!!! Now believing the odds of receiving an undamaged mantle were slim to none I decided to except the 2nd not as bad mantle. I emailed customer service stating I will just except 2nd damaged mantle and call it a day is when Tactical Traps customer service completely took it over the edge to a level far beyond anything I've ever experienced, my rep Donna said, and I quote, We want you to have a Tactical Traps product you will be proud of, so we will double package another mantle and ship asap which was 4 days. I have mounted this spectacular piece of artwork, and it looks beautiful and works flawlessly.
Tactical Traps customer service is far beyond anything I have ever experienced from any other company.
Just an FYI, I'm 63 years old and from an era of quality service, there has not been a company in ages with the excellence in customer service I've experienced with Tactical Traps.
P.S. I am an actual customer not being paid to leave a positive review