Talkroute Avis 

Weve had a really good experience with Jasmine and talkroute, especially when something needs sorting quickly because theyre responsive, easy to talk to and dont make the process complicated.

**They Charged Me Three Times, Ignored Me, Then Suspended My Account**

After many years as a Talkroute customer, I discovered exactly how little that loyalty meant when something went wrong.

Talkroute charged my account three times in a single month. I contacted the company about it and received no response. With Talkroute taking money from my account repeatedly and its support team ignoring my messages, I disputed the charges through my bank.

Talkroute’s response was astonishing: it immediately suspended my account and interrupted my service.

The suspension notice said that to reactivate my account, I would have to repay the full amount of every disputed charge, plus a $30 fee for each chargeback. It also threatened that multiple chargebacks could result in permanent suspension. In other words, Talkroute charged me multiple times, ignored my attempts to resolve the problem, and then demanded even more money while cutting off the service I had relied on for years.

Only afterward did Talkroute’s Head of Customer Success admit in writing that the company’s payment processor had experienced an outage on August 27. When the outage was resolved, automatic billing restarted and caused duplicate charges. He also confirmed that Talkroute knew about the problem and that refunds had supposedly been issued automatically.

Despite acknowledging that the duplicate charges resulted from a failure involving Talkroute’s own payment system, he did not immediately restore my account. Instead, he said he would have to “check with billing” about how to reinstate it. He then reminded me that I could have called their 800 number—as though Talkroute’s duplicate billing, its failure to answer my written messages, and the resulting disruption of my service were somehow my responsibility.

The final insult was receiving a cheerful email titled, “Before you go … (We miss you already!),” asking me to explain what had gone wrong. Talkroute already knew exactly what had gone wrong: its billing system charged me repeatedly, its support team failed to respond, and its policies punished me for taking reasonable steps to protect my own account.

Technical failures happen. Payment processors have outages. Had Talkroute responded promptly, apologized, corrected the charges, and protected my service, this could have been resolved easily. Instead, it chose silence, immediate suspension, punitive fees, threats of permanent suspension, blame-shifting, and bureaucratic excuses.

This is not customer service. It is a company using an essential business service as leverage against a customer over duplicate charges the company itself admitted were caused by its payment system. The sheer arrogance of demanding additional fees and repayment before restoring service is extraordinary.

If your business depends on reliable phone service, think very carefully before trusting Talkroute. A responsible provider protects customers when its billing system malfunctions. It does not cut off their service and force them to fight their way back in.

After many years of loyalty, I learned that when Talkroute makes the mistake, the customer pays the price. Absolutely disgraceful.

The main reason I started using the business phone system was to keep work calls and personal calls apart. During hectic days, being able to respond from my phone or laptop has been incredibly practical.

I had a weird use case and reached out to support expecting the usual script. Instead, they really listened and helped me come up with a solution that worked. That kind of service is rare. Big fan.

RingCentral was just too much for what we needed. Talkroute gave us a more affordable option with the same core features. It’s been stable, clear, and easy to use across our small team.

Switched from our old provider, now is way easier to manage, and the cost of operation is lower, all the reasons to keep using this service. Keep up the good work!

I reached out with a setup question and got a response very fast, very helpfull!

Before purchasing talk route I talked with them and was told I could use a desk phone. After my number gets ported they tell me no you cannot . So I told them since it is there mistake I want a refund and had my number ported back out to a company that you can use a desk phone. And now they refuse a refund. Because there policy is no refunds. They are a joke stay away.

the only reason it was used, because i had to port my number back out after you gave me miss information. otherwise i would of canceled right away.

We checked some major Voip providers but the companies had some hidden fees with them but talkroute was transparent with the pricing and the desktop app is really good because i don't need to pickup my phone.

Talkroute has been a great addition to our business. The platform is really easy to use, and it's super reliable. We haven't had any issues since we started using it, and our communication has never been smoother. It's definitely worth it.

The customer support at Talkroute is top-notch. From the moment we signed up, they were there to help us set up our account perfectly. Their team is quick to respond, super knowledgeable, and really cares about making sure everything runs smoothly. Highly recommend!

Talkroute was very accommodating in price when I needed two different numbers for my businesses.

We have had Talkroute for over 3 years and I could not be happier with the service and support. It is a cost effective way for a small business to have team members working remotely and to effectively manage calls. The few times we've had technical issues, their team has been wonderful to work with, and they fix things quickly.

Talkroute has been a LIFE SAVER!! We where using Grashhopper before and HATED IT! It was so hard to use and understand. Talkroute provides a super easy to understand user interface and easy to understand as well as set up calling options (which something can get super complex) They offer many many great feature like call queues, call transferring, call recording, different phone numbers and so much more. Plus to top it all off they have top quality customer support when you have a question. You can reach them by chat, email, and EVEN PHONE!!! Yes PHONE!!! We will be doing business with Talkroute for a super super long time!!

Talkroute is the only VoIP solution that we found that provides all of the features you want from a VoIP phone system and still allows you to use your existing cell phones without being forced to make calls over wifi or data.

I love having the flexibility to receive calls on my computer with their desktop app and take calls on my cell phone when I'm out of my office.

Most of these virtual phone services are pretty similar but Talkroute was the only one we found that offered HIPAA compliance and a Business Associate Agreement (BAA). This was absolutely essential for us to deploy this type of solution in our office. Their custom support was also amazing about getting us everything we needed the same day. Pricing was also excellent.