Tap And Go Ltd Avis 

Great customer service

Great customer service from Carly

Carly from tap and go was fantastic from start to finish. Answered all my questions and explained so I understood. Thank you .

A Refreshingly Honest and Transparent Experience – Thanks to Joseph!

We recently switched to Verofy for our card payment processing, and I can confidently say that the experience has been nothing short of outstanding—thanks entirely to Joseph Hargreaves.

From the very beginning, Joseph was exceptionally patient, knowledgeable, and always available to answer our questions—no matter how small. What truly set him apart was how he took the time to educate us about the hidden layers and often-overlooked “secrets” of the card payment industry. His approach wasn’t about selling—it was about empowering.

Unlike many providers who hide behind vague blended rates, Joseph laid out everything in detail—card by card, rate by rate—with full transparency. He explained how Verofy’s structure is refreshingly clean and straightforward, with no hidden surprises. This level of clarity and integrity is rare and deeply appreciated in the hospitality business.

Joseph made the onboarding process effortless, and his proactive support gave us complete confidence in making the switch. He’s a credit to the company—and to the industry.

If you’re tired of confusing rates and want someone who actually cares about your business—ask for Joseph.
Highly recommended!

Following on from my last review, Tap And Go said they would refund the difference (0.9% - 0.6% ) for April and May's bill, as the new rate didn't kick in until the 1st June - IF I REMOVED MY PREVIOUS NEGATIVE REVIEW. Despite saying they would return my calls, they haven't. And, surprise surprise, I haven't had a refund. My next call is to contact the Financial Obusdman. I urge all small businesses to avoid Tap And Go - encourage your customers to pay with cash and by bank transfer. Running a small business is demanding and we need help, not hindrance from financial 'entrepreneurs'.

Cold called me, despite my number being registered with the Telephone Preference Services.

They did call me and assured me that the call was in error, and I have been removed from their database. So I have added one star.

Great company, really professional and helpful

Really great service. Customer service was excellent and I'd happily use their services again.

Josh at Tap and Go was fantastic from start to finish! Super friendly, professional, and really knows his stuff. He made the whole process smooth and stress-free. Highly recommend his service to anyone looking for reliable support!

Amy at Tap and Go is truly a gem! She’s the kind of person who makes the technical side of things feel effortless and even fun. Whenever we have a question or run into a little hiccup, Amy’s friendly attitude and quick thinking turn it into a breeze.

She’s always ready with a smile and a solution, making our experience with Tap and Go both smooth and enjoyable. If you’re lucky enough to work with Amy, you’re in great hands — she’s the perfect mix of professionalism and positivity.

Thanks for everything, Amy!

Amy has been extremely helpful in this process. She has been at the end of the phone when I’ve needed to ask a question or double check anything. Thanks again. I would recommend this company to anyone!

Amy was so helpful from start to finish making sure I knew all the terms and conditions and that I got the best deal I possible. Thanks Amy.

Had a great experience, the team were wonderful to deal with and they do what they say they’re going to do, would recommend Tap and Go to anyone.

Darcy at Tap and Go has been extremely helpful. She was very sympathetic and empathetic towards my situation and managed to get everything sorted out quickly. Very pleased with the service from her and Tap and Go.

Recently signed up with Tap& Go. What an amazing company, especially Nathaniel and Max. They both went above and beyond to help me to set up the payment machine, communication is quick, nothing is trouble to them. Customer service is outstanding. Highly recommend this company. Thank you so much.

Rude customer service.
Just had a call from these and and when I said I'm waiting on an important call they just hung up.
They could have just said ok thank you, we will call back.
Obviously trying to sell me a card machine. Well I won't be using this company

Just spoke with Amy. At first I was hesitant and wasn’t looking to swap. I didn’t realise how much I was paying until I decided to do the price comparison she offered a managed to save 30%! She made everything clear an was extremely friendly and polite from start to finish. Would definitely recommend Tap&Go to anyone with a business.

When transferring over to Tap & Go they agreed to pay off our previous card suppliers and it always worries me that there would be some clause in the T&C's which I hadn't read, but no, Tap & Go were true to their word and Amy-Leigh was reassuring and very helpful with communication, which was very promptly actioned. Thank you, this is so refreshing!

Amy and Darcy were so helpful and answered my queries effectively. They are both an asset to Tap and Go, willing to go above and beyond to resolve matters of urgency with tact and diplomacy.

Their skillsets are refined and their knowledge base is excellent.

Highly recommend Tap and Go for your terminals and for their support functions.

Darcy has been such a pleasure to speak to whilst resolving a few issues I’d gotten confused about. Very patient and explains everything thoroughly, service within the company is second to none. Very pleased and highly recommended.
Thank you Darcy !